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Zazzle Reviews

4.5 Rating 6,597 Reviews
B-
Happiness Grade
B-

Customer Service - Average

67.54%
Industry Average
All of my cards I have bought through them are of fine quality. They arrive in a timely manner. Once through a fault of my own I had to speak to customer service. They were kind and courteous plus went out of their way to help me. I would recommend this company to anyone who would like to try their products.
posted 3 years ago - Pamela Kady
I'm disappointed at the customer service regarding replacement Sweatshirt that my husband ordered me for Christmas. He ordered and XL, on Christmas morning when I opened my gift the shirt was a XXXL. Zazzle was notified of this embarrassing error on December 25th, as of this review still not the correct size has been received.
posted 3 years ago - Joann Chrsney
Zazzle has great customer service. I ordered my Christmas cards late and they got them to me quickly and I was able to get them out in the mail right away. Laura was so helpful. She was so nice to talk to and really took care of my order. Thanks so much.
posted 3 years ago - Julie
Absolutely fantastic customer service.
posted 4 years ago - Sandy Lipowski
After writing a review on how disappointed I was with the service, I would now like to let people know how prompt they were once they realised I was having issues, I don’t know where my previous emails were going to but all is being put right. Thanks Zazzle
posted 4 years ago - Gael
The customer service is EXCELLENT.
posted 4 years ago - Gabrielle Hernandez
Customer Service was great! Ordered a product but whether it was communication on our part or the product wasn’t up to par they fully refunded the cost in a matter of moments. I will definitely order again Thx!
posted 4 years ago - Anonymous
Zazzle is AMAZING! We had to postpone our wedding due to COVID-19, and they had the best customer service by far. They were so understanding of the situation, and they went above and beyond my expectations. I will forever be using Zazzle to order any invites!
posted 4 years ago - Madison
I received the desk organizer, and I love it. I will recommend your business to everyone. Great products and great customer service
posted 5 years ago - Phyllis Snyder
I have been ordering from Zazzle for a couple years now... posters, invitations and holiday cards. Their design options have increased and the quality is great. Most importantly, customer service is excellent. It's obvious the representatives are empowered to make the customer happy. In my opinion, that results in repeat business and everyone wins.
posted 5 years ago - Lauren C