Zazzle Reviews

4.5 Rating 6,545 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.5

Based on 6,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Are the 11oz coffee mugs dishwasher and microwave safe?

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Asked by D Hall (10 months ago)

I thought it came with an ink pad? Mine did not..

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Asked by Christine Malinauskas (1 year ago)

The shipping envelope from USPS had 2 terrible rips in it. I waited to open when I was able to take some photos before I opened it - since I could see the custom pillow in those rips - and it had no other protective shipping packaging. I just opened it this morning and took photos of those 2 rips - one in center front over shipping label and one along the top where your return label was on package. Just let me know if you want me to send you photos - and I saved shipping envelope and thankfully my custom pillow was not damaged that I can tell at this time. I hope this question go to Zazzle customer service and not 'customers of Zazzle'. Thank you.

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Asked by Erna Thigpin (1 year ago)

Hello Erna, We are so sorry to hear that your order arrived damaged. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

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Answered by Katie Ann (1 year ago)

Great service

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Answered by Andy Mcy (1 year ago)

I ordered two sets of 10 invitations and envelopes and only received 16 invitations. Is ther anyway I could receive the remaining four invitations? Thank you.

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Asked by Ruth R. Staten (1 year ago)

Hello Ruth, We are so sorry to hear that your order arrived missing 4 invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

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Answered by Katie Ann (1 year ago)

I ordered two of the same coffee mug. One was perfect and the other had a flaw. can you help me.

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Asked by Maureen Lambert (1 year ago)

Hi Maureen, We are so sorry to hear that one of your Mugs had a flaw. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie An

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Answered by Katie Ann (1 year ago)

These were late & I paid to have them assembled & they were not. Then I wasn’t sent enough glue dots. Will I receive a refund of $9.00 to have them assembled plus a refund to expedite delivery?

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Asked by Amy Mosteiro (1 year ago)

How do I get the postcards in an invitation size?

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Asked by Tina Viltz-Flucas (1 year ago)

The phone case does not fit on my Iphone 13, though it was specified for that model. How do I get a refund, and do I need to ship it back somewhere?

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Asked by Amanda Todd (1 year ago)

My order was short 9 envelopes. What can you do?

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Asked by Kim Hankind (2 years ago)

Hello Kim, We are so sorry to hear about your order arriving with the wrong quantity of envelops. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

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