“ALEYOLE jewerly are my favorite ones because there is always good quality and the customer service is kind and helpful. When I needed to return items it was easy thanks to them.”
Hello Anna,
Thank you for your kind words and for taking the time to share your experience with us.
It is very important for us the opinion of our customers to keep growing.
We hope to see you soon!
Best regards
Aleyolé Team
“Gorgeous, well made jewellery which is so beautifully packaged in individual pouches. My daughter introduced me to Aleyole and this Christmas my 3 daughters and my son loved what I purchased for them.”
“I placed the order supposedly in time for before XMAS delivery on the 12th of December. On the 24th of Dec the items were still in the sorting center in Amsterdam. I sent an email asking for the reason and all I got was a generic reply saying that you have ran into delays. I sent 2 more emails and never got another reply. It is now the 2nd of January, there is still no sign of the items.
So from my point of view. Not acceptable delivery time-scale (not in time), not acceptable customer service. In my mind if it is holiday, you cannot say that you ran into "unexpected" delays. You should know, acknowledge and plan for it.”
Hello Nikolaos,
Thank you very much for taking the time to write this review, it helps us to improve every day!
We are very sorry for the delay and the problems it may have caused you, especially on such special dates. We would like to apologise for this and tell you that we have done our best to speed up and keep you informed at all times, but we know that this is not always enough and how desperate it can be when the expected waiting times are not met.
We are still waiting for the delivery to take place. Today its status has been updated and it is ready for delivery. We hope you will receive it shortly.
If you need anything else, please write to us again, we will be happy to help you!
Best regards,
ALEYOLÉ Support Team
