Hola Clara,
Muchísimas gracias por tomarte el tiempo de dedicarnos estas palabras.
Lamentamos enormemente la incidencia y los problemas que te haya podido ocasionar.
Hemos contactado contigo a través del correo electrónico que utilizaste al realizar la compra para poder ofrecerte una solución lo antes posible ante esta incidencia. ¡Quedamos pendientes de tu respuesta!
Disculpa las molestias.
Un saludo,
ALEYOLÉ Support Team
“Aleyolé jewellery has a trendy and innovative design, and the quality of these products is also high. All are made in Europe at a reasonable price, it is an absolute pleasure to have discovered this brand.
The only negative point is sometimes the packaging which is relatively simple... But there has been an improvement since my first orders.”
“Metto una stella perché non posso metterne zero.
Servizio clienti disastroso. Ho ordinato due anelli al Black friday e ne ho ricevuto solamente uno, nonostante mi fossero ovviamente stati addebitati entrambi.
Contattato il servizio clienti per spiegare la situazione, dopo varie peripezie inutili e dopo diverse prese in giro, non mi inviano un rimborso ma decidono di inviare un altro anello.
Dopo un mese.
Ricevuto il pacco dell’anello… la scatola era vuota!
Oltre il danno la beffa, mi si offre la possibilità di richiedere un voucher dell’importo dell’anello (ancora non ricevuto, come se potessi ordinare un’altra volta da questo sito)
Mi dispiace perché trovo i gioielli anche carini, ma direi che ci son alternative di altri siti più validi.”
“This is not the first time I have bought from Aleyole and will not be my last. Beautiful jewelry, stunning selection of unique pieces, very reasonably priced, fast delivery and such stylish packaging.”
“J’ai commandé un bracelet qui finalement ne me convenait pas. La procédure de retour s’est très bien passé on m’a répondu très rapidement et on m’a proposé plusieurs solutions ( échange, remboursement, avoir ) le nouveau bracelet que j’ai choisi a été expédié super rapidement, avec un message très gentil et il est magnifique ! J’adore cette marque merci à vous”
Hello Doy,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We are very happy about your satisfaction with our service and products :)
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
Hello Catalina,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
If you haven't received your all the items, please contact us at help@aleyole.com and we'll be happy to assist you and send you the item missing :)
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
Hello Elisa,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We are very sorry about your experience. Regarding the refund, we only subtract the pick up costs from the total amount to be refunded. It is specified to the costumer before completing the return request, so they're always aware!
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
“O packaging é muito bom, adorei a caixinha e a bolsa onde vieram. Os produtos são um preço um pouco alto mas justifica-se pela qualidade. Fiquei fã da marca!”
Hello Camila,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We are very happy to read your words :)
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
“J'ai adoré mes bijoux. J'ai les oreilles tres sensibles et pour la premiere fois je n'ai pas eu de reaction. C'est merveilleux
Je suis ravie de mon achat et le service client est reactif.”
Hello Helena,
Thank you very much to spend some of your time writing this review!
We love to read about your satisfaction with our products and service :)
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
