American Button Machines Reviews

Name: American Button Machines
Rating: 4.89

4.9 Rating 1,407 Reviews

98 %

of reviewers recommend American Button Machines

4.9

Based on 1,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About American Button Machines:

Our Professional Button Making Machines allow you to make your own buttons!

Our mission is simply this – to provide our consumers with the highest quality button making equipment at the best possible price and to exceed your expectations. To this end, all of our employees steadfastly believe in and share ABM’s ideals (especially # 12).

The ABM Culture: Values, Goals & Beliefs

1. Offer exceptional service
2. Bring innovative products to our consumers
3. Build trust through clear communication
4. Stand behind our products
5. Offer value at a fair price
6. Say “YES”
7. Value all ideas
8. Inform & educate
9. Respect all
10. Create raving fans
11. Foster a fun and lively work environment
12. Enjoy life and share a cupcake, or two

Made in the USA!

All of our pinback button maker machines are made in the USA – a distinction our consumers appreciate. ABM’s extensive inventory includes: Button Makers, Paper Cutters, Pin Back Buttons, Fabric Button Machines, Design Software & CD’s, Magnets, Mirrors, Key Chains, Jewelry, Coasters and discounted Badge a Minit Supplies. And that just scratches the surface.

To find out what sets us apart from the competition, and why you should buy button parts from American Button Machines, give Team ABM a call. We’re in the office, available to take your calls, weekdays from 8-5 CST. We love hearing from you!

Locations:

We ship from multiple warehouses across the country. Our corporate office is located in Plano Texas, just outside of Dallas.

Snail mail will find us here:

American Button Machines
1845 Summit Ave.
Suite 408
Plano, TX 75074

Phone 972-985-5074
Fax 949-203-0493
Sales@AmericanButtonMachines.com

Visit Website

Phone:

972-985-5074

Email:

sales@AmericanButtonMachines.com

Location:

1845 Summit Ave., Suite 408, Plano, TX
75074

American Button Machines 5 star review on 28th October 2024

Bill Dancer

American Button Machines 5 star review on 11th October 2024

Contessa Fields

American Button Machines 5 star review on 10th October 2024

Franc Lazo

308

Anonymous

Anonymous // 01/01/2019

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English

“Always great Customer service , positive attitude and willingness to help. I would recommend to any company.”

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Posted 1 year ago

“Great! Easy to order, fast delivery!”

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Posted 1 year ago

“OMG! I love my American Button Machine. Easy and professional looking. So glad that I found you guys. Looking forward to making many, many more items!!! Working on the mail merge now!”

American Button Machines 5 star review on 14th April 2023

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Posted 1 year ago

“Very durable and reliable machine! I've had mine for 6 years now and it hasn't let me down even once, not to mention it's paid for itself many times over. It's really hard to break a button once they're pressed. Overall one of the best purchases I've ever made!”

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Posted 1 year ago

“The button materials that we ordered for our 2.25" button machine worked perfectly. We have had some issues getting the correct size from other suppliers, but these were perfect.”

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Posted 1 year ago

“Understanding that there are still supply chain issues and human resource shortages, I am still disappointed in the delivery time of orders. When I placed an order for the button supplies, there wasn't an option for unpinned backs and the delivery time was estimated to be 2 to 8 weeks. On week 4, I saw that I could order unpinned backs and get them in 3-5 days. When I called to switch my order, I was told I could switch my order and did so on a Thursday. On Tuesday when I still hadn't gotten confirmation that my order had been switched, I had to call back and was told the warehouse had to approve the switch. It took another 2 days to get the order switched and then another couple of days to receive the order. Just disappointed that my efforts to help expedite an order resulted in a sluggish response rather than the relief of a completed order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback, Elizabeth. The challenges that are facing businesses today are both frustrating and inconvenient for everyone and we are doing our very best every day to improve on the current backorder situation. We do state that the un-pinned button sets will ship from our facility within 2-5 days, which are business days, and do not include Saturday or Sunday. The reason it takes time to change your order and ship the new product is that we are working with many, many orders and there are multiple checkpoints each order travels through to get to you. We have to ensure first that the order is not in the shipping line and/or has not yet shipped. Once that has been confirmed, we begin changing the paperwork so that the refund for the price difference can be issued. Once all of the paperwork has been updated and your refund has been issued, the order is once again sent to the warehouse and placed in line for shipping. These steps each take time but we try to accomplish all of them as quickly as possible while maintaining order accuracy. We are truly sorry for any inconvenience and are working hard to get back to being able to provide the outstanding customer service our customers are used to receiving from us for the last 18 years. We appreciate your patience and understanding as we all make our way through this journey together.

Posted 1 year ago

“Love the products and the customer service. I've been a customer for years and wouldn't go anywhere else.”

American Button Machines 5 star review on 9th April 2023

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Posted 1 year ago

“amazing machine”

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Posted 1 year ago

“Customer Service is great! Quick response time and they answer their phones. You talk to a real person too!”

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Posted 1 year ago

“Very good service, they solved all my questions.”

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Posted 1 year ago

“Always gets my order on time, love it!”

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Posted 1 year ago

“Excellent service and fast shipping.”

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Posted 1 year ago

“ABM has the best customer service, responding quickly to inquiries and shipping is fast also. Great to work with!”

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Posted 1 year ago

“Good buttons! Just what I needed. I was sent the wrong size mylar in my package and when I asked for the right size the lady told me it was my press. I told her that no matter what unit the mylar was measured in (in, cm) it was still too small for the buttons I ordered. Once they confirmed by measuring themselves, they sent out a replacement.”

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Posted 1 year ago

“Great products delivered in a timely manner.”

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Posted 1 year ago

“Parts were exactly what I needed and delivered timely.”

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Posted 1 year ago

“Quick and efficient customer service! Quality product”

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Posted 1 year ago

“ABM is always reliable. You get what you want, when you want it.”

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Posted 1 year ago

“Outside of this last major delay in getting my buttons in the last order, which was out of ABM's control, I love this company. The support staff are fantastic; they are friendly, kind, and knowledgable.”

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Posted 1 year ago

“I’ve been ordering my button supplies from American Button Machines since 2018. Highly recommend. Their consistency and reliability is great support for any crafter or small business. Thank you, ABM!”

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Posted 1 year ago

American Button Machines is rated 4.9 based on 1,407 reviews