American Button Machines Reviews

Name: American Button Machines
Rating: 4.89

4.9 Rating 1,503 Reviews

98 %

of reviewers recommend American Button Machines

4.9

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About American Button Machines:

Our Professional Button Making Machines allow you to make your own buttons!

Our mission is simply this – to provide our consumers with the highest quality button making equipment at the best possible price and to exceed your expectations. To this end, all of our employees steadfastly believe in and share ABM’s ideals (especially # 12).

The ABM Culture: Values, Goals & Beliefs

1. Offer exceptional service
2. Bring innovative products to our consumers
3. Build trust through clear communication
4. Stand behind our products
5. Offer value at a fair price
6. Say “YES”
7. Value all ideas
8. Inform & educate
9. Respect all
10. Create raving fans
11. Foster a fun and lively work environment
12. Enjoy life and share a cupcake, or two

Made in the USA!

All of our pinback button maker machines are made in the USA – a distinction our consumers appreciate. ABM’s extensive inventory includes: Button Makers, Paper Cutters, Pin Back Buttons, Fabric Button Machines, Design Software & CD’s, Magnets, Mirrors, Key Chains, Jewelry, Coasters and discounted Badge a Minit Supplies. And that just scratches the surface.

To find out what sets us apart from the competition, and why you should buy button parts from American Button Machines, give Team ABM a call. We’re in the office, available to take your calls, weekdays from 8-5 CST. We love hearing from you!

Locations:

We ship from multiple warehouses across the country. Our corporate office is located in Plano Texas, just outside of Dallas.

Snail mail will find us here:

American Button Machines
1845 Summit Ave.
Suite 408
Plano, TX 75074

Phone 972-985-5074
Fax 949-203-0493
Sales@AmericanButtonMachines.com

Visit Website

Phone:

972-985-5074

Email:

sales@AmericanButtonMachines.com

Location:

1845 Summit Ave., Suite 408, Plano, TX
75074

American Button Machines 5 star review on 18th February 2025

Kristin Coon

American Button Machines 5 star review on 14th January 2025

Chastity Grussendorf

American Button Machines 5 star review on 10th January 2025

Natasha Glover

American Button Machines 5 star review on 31st December 2024

Cassondra Pitts

328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The machine works fine but the delivery took a reall long time. We orderd there most common machine and it took three weeks to get here.”

Helpful Report

Posted 11 months ago

“I purchased a button maker (my second from ABM, so I'm a returning customer) and after I completed my purchase, I was contacted via email and informed that they didn't actually have the button maker in stock and that it would take 8 to 12 weeks for it to arrive. I purchased this for a Little League fundraising effort and by the time the machine arrives, the season will likely be over. The item listing should have said "Backordered." That it did not seems deceptive, especially for loyal customers working on time-sensitive projects. I kept the order rather than cancel it b/c the quality of my previous button maker is quite good, as is the quality of their supplies, but I am disappointed to not have the new maker when I really need it.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback. We are truly sorry for the inconveniences that are resulting from the unprecedented supply chain challenges our industry is currently facing. There are industry wide shortages on some of our items due to lack of availability of everything from the raw steel to workforce to the actual transportation to move product and materials where they need to go. We make it a priority to notify anyone who will be affected by a backordered product within 24 hours so we can advise them of alternative options available and help determine how the customer can best be served by us under the current circumstance. In this instance, it appears we notified you within 39 minutes of your placing the order. We have worked very hard to provide top level, dependable service for our customers since our inception and continue working very hard every day to try and get back to being able to provide the exceptional service our customers are accustomed to. We thank you for your understanding and patience as we all learn to navigate these challenges together. If there is anything else we can do to help you, please reach out to our Customer Solutions Team. They are always happy to help.

Posted 2 years ago

“The quality is good, but I had to take off severe points for the shipping costs. I had to order only the mylar it cost $15 to ship it to me. Nothing fancy, no rush, no overnight, just normal standard USPS and it cost more to ship it to me than the product itself. I shipped things so I weighed and calculated shipping and it shouldn't have been more than $4. What's worse is I live within 15 minutes of where the product is but as of 2020 they no longer allow it to be picked up. Unfortunately, I can't afford such an up charge on shipping costs so I I'm looking into other options.”

Helpful Report

Posted 2 years ago

Thank you for reaching out with your concerns. We certainly understand shipping can be a concern these days and we are happy to help you with this. Our site is linked to UPS to calculate the shipping charge based on the size/weight of the package and your specific address. We do not charge based on the total cost of your products. The first pound of a shipment is where the bulk of the charge is so even small shipments can seem like a lot. UPS charges a surcharge for residential addresses and it would appear that you are shipping to a home address so that would come into play. We do advise that if you have a commercial address and you are not already using it, try shipping there. It will many times cut the cost pretty significantly for you. When using USPS, raw materials for button making must ship in a box, not an envelope, to avoid damage to the product as much as possible. Priority Mail service using a box is more expensive than an envelope, but it ensures you receive your product without damage. Any time you feel like there may be a mistake in the shipping cost shown on our site, please just contact us. We never mind investigating for you to make sure you are getting the best value for your money we can offer and we are always more than happy to help you.

Posted 2 years ago

“Normally its fine, but the shipment is super slow and its halted my production on my store without materials.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback, Brandon. We are truly sorry for the inconveniences that are resulting from the unprecedented supply chain challenges our industry is currently facing. There are industry wide shortages on some of our items due to lack of availability of everything from the raw steel to workforce to the actual transportation to move product and materials where they need to go. We have worked very hard to provide top level, dependable service for our customers since our inception and continue working very hard every day to try and get back to being able to provide the exceptional service our customers are accustomed to. There is a notice posted on the product page when you place your order to let you know shipping will be delayed so you can plan accordingly. We thank you for your understanding and patience as we all learn to navigate these challenges together. If there is anything else we can do to help you, please reach out to our Customer Solutions Team. They are always happy to help.

Posted 2 years ago

“Shipping was fast but had a lot of rusted pins.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback. All of our button parts are steel and if for some reason the box becomes wet in transit or in the summer heat when changing temperatures it develops condensation inside, that can cause rust. I didn't see that you contacted our Customer Solutions Team about this but they will be contacting you to arrange for replacements of the damaged items. Should you need assistance with any of our products in the future, please let us know. We are always happy to help!

Posted 2 years ago

“I'm not too fond of how you handling the shortage issue - & Pricing. You're in essence price gouging. I needed 1,000 buttons but you didn't have them but you would sell me batches of 250 but at the 250 quantity price not at the total quantity. I'm hoping the other company I bought 1,000 from works as they say and if they do, I know who has my back when it comes to being a supplier.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feelings regarding the national product shortages on pinbacks. We only have the smaller packs available for immediate shipment due to supply chain challenges that are facing our industry. Our primary concern has been distributing pinbacks fairly and equally among our customer base. We are trying our best to not allow a small number of customers to corner the market. Our goal is to make sure the inventory we have can be shared with as many as possible so everyone can at least get a few. We have never experienced this type of pipeline issue in our 18 years of business. To help combat shortages, we are now offering un-pinned sets at a discount so end users can obtain parts much quicker and pin the buttons themselves to save time and money. We hope to resolve the pipeline issues as soon as possible. Please contact our Customer Solutions department if you have any thoughts on how we can improve our service for you.

Posted 2 years ago

“Great customer service, good products and prices EXCEPT the shipping. I live local and can come and pick up the product yet still get charged for shipping. You are being very deceptive on the pricing, rather than having the price a bit higher you charge for shipping regardless which adds to the initial price.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your feedback. As we are not a storefront but rather a shipping warehouse, we have made the decision to not allow local pickups at this time out of respect for our employees and their health. We value our team and both their physical and emotional well being and strive to provide an environment where they feel safe every day. We apologize for any inconvenience that may cause. As far as the cost, our system is directly linked to UPS to calculate the cost based on box size, weight and destination address. UPS does charge a surcharge for delivering to a residential address so shipping to a commercial address, if available, will save you on the cost. We made the decision to be transparent with our pricing and show the cost of the product and the shipping rather than inflate the cost of our products and advertise shipping as "free" on everything. Shipping cost varies according to the factors above and not everyone should pay the same price for it by having included in the product cost.

Posted 3 years ago

American Button Machines is rated 4.9 based on 1,503 reviews