“it is always annoying that such a relatively small order came in two boxes when just one of those boxes could have contained the whole order, there is the propensity for one of those boxes to be lost and I'm wondering if i paid extra shipping for the extra box as well?”
Hi Caroline, we really appreciate you taking the time to provide us with some constructive feedback. Rest assured you are only invoiced for one freight charge per order. Its good to note that if you spend $250.00 you will not be charged any freight. Thanks.
Thank you for your 5-star review! We’re glad you had fast service and liked the product. If there’s anything else we can assist with, please let us know.
Thank you for your review! We’re glad you had good service. If there’s anything else we can assist with, please let us know.
Kind regards,
Team Amtech Medical
“Easy to order and pay online. Fast and efficient delivery. Quality products. Happy customer who will be using Amtech Medical again. Highly recommended to others. A++++ service.”
“The range is good, but the website was not easy to use. The images were not especially clear. Because of that I bought the wrong product shich is not of use. A tracking link was not provided with the order confirmation or ship notice and the pacdage arrived dented. The cardboard box was collasped on one side, the pads were not harmed. I was suprised when I checked out to see a list of fees along with the price and shipping, Also the drop down address program is outdated.”
Hi Julie,
Sorry to hear about the trouble. Very sorry for the damaged package - this is very unusual, maybe this happed in transit. We’ll review the website usability and image clarity and clarify any fees shown at checkout. We’ll note the address dropdown is outdated and work on an update.
Warm regards,
Team Amtech Medical
Thank you very much for your kind feedback Sharon. We’re delighted to hear your order arrived so quickly and that you were happy with our service. We truly appreciate your support.
“The leg bags seem strong, but the tubes at the top of the bags don't grip onto the nosel that supposed to go on the end of the tubes strongly enough making the bags useless.”
Hi Greg,
Sorry to hear the top tubes don’t grip properly and the bags aren’t usable as a result. That’s frustrating, we are happy to send you another leg bag if you have seen one in stock Free of charge for you.
Warm regards,
Team Amtech Medical
“Great product but the packaging was ginormous -for 4 small flat sealed envelopes . They were packaged in a decent sized cardboard box . I would have expected them to be listed in a flat envelope with reduced postage costs . However I very much appreciate the product.”
Thank you for your review. We’re glad you’re happy with the product, and we appreciate your feedback about the packaging. We’ll look into reducing waste and exploring more cost-effective packaging options.
Kind regards,
Team Amtech Medical
“I have phoned and left a message complaining , and no one has had the courtesy to call me back. 0274513445 Filipa Hope
The order arrived three days later than agreed by phone and your online chat service - and needed. I had to travel a long distance for my dying Mother to get the oral swabs on time. My Mother passed yesterday . I want my money back and will send back the order at your expense .
If you are a company who cares about quality care. Please sort this out and return my money. I haven’t opened your package as was to late to be needed at all.”
Thank you for your review. We’re thrilled to hear you had a fantastic, quick turnaround from order to delivery. We’ll strive to keep up the great service!
Thank you for your review. We’re glad most orders arrive promptly, and we understand back-ordered items can take longer. We’ll continue to monitor any back orders and keep you updated with timelines
Hi Stephanie,
Sorry to hear that half your order hasn’t arrived yet. I understand how frustrating this is. I’ll look into the status of the remaining items and provide you with an updated timeline as soon as possible. If you can share your order number, that would help speed things up.
Warm regards,
Team Amtech Medical
