Hi Ruby! Thank you so much for your perfect review! We’re thrilled to hear that you consistently enjoy our service. Your support means a lot to us, and we look forward to serving you again soon!
Warm regards,
Team Amtech Medical
“Website is misleading. Purchased an item and was under the belief that it was a carton not a singular product and the refund took an extended period of time/ will not be using this company again”
Hi there! Thank you for your feedback. We apologize for any confusion with your order and understand how frustrating this can be. We're continuously working on improving our website to provide clearer information for our customers. Your input is invaluable to us as we strive to enhance the shopping experience. We hope you'll reconsider and give us another chance in the future.
Warm regards,
Team Amtech Medical
Hi Victoria! Thank you so much for your fantastic review! We’re delighted to hear that you had a positive experience with our products, pricing, and communication. Your satisfaction is our top priority, and we’re here to help anytime you need!
Warm regards,
Team Amtech Medical
“Great product. However I thought I was getting a box of 12, as the advertisement illustrates an entire box. The text is a little ambiguous too as to whether you're purchasing one unit (from the box) or one unit (the entire box). If unclear, the image of the box then suggests that you are indeed purchasing an entire box. Suggest making this more clear to the customer and maybe adding a photo of a single unit to make this less misleading. If recommending to colleagues, I would suggest to them to check what they are buying. Thanks.”
Hi there! Thank you for sharing your feedback with us. We're glad you like the product, but we completely understand your concerns regarding the packaging and description. Clarity is important, and we appreciate your suggestions for enhancing the customer experience. We’ll definitely look into updating our images and text to make things clearer. Thank you for recommending us to your colleagues!
Warm regards,
Team Amtech Medical
Hi there! Thank you for your kind words about our website! We're thrilled to know that you found it easy to navigate and user-friendly. Your feedback means a lot to us!
Warm regards,
Team Amtech Medical
“Great service and great product! Ordering from the website very easy - back support product was described clearly, measurements given, so I knew it was what I required. The item arrived the next day, and is exactly what I need. It provides really good support for my spine. Thank you.”
Hi Carole! Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to use and that your item arrived promptly. It’s fantastic to know that the back support is providing you with the support you need!
“The website ordering is a bit confusing
Finally the staff on the phone helped me ordered 3 products.
But I have received one invoice for one product, another invoice for the second product; still awaiting for the third invoice for the third product?
Very confusing
Why cannot the 3 products come with one invoice?
Another point, the website has no way to edit my account?”
Hi there! Thank you for your feedback. We're sorry to hear that you found the ordering process confusing and that the invoicing didn't meet your expectations. We appreciate your comments about the website features and are always looking for ways to improve. If you need any further assistance, feel free to reach out to our support team.
Warm regards,
Team Amtech Medical
“The staff are very friendly and keen to help. Product knowledge appears to be very low. Invoicing and packing slips are all over the place - very confusing to have seversal packing slips with back orders repeated amongst what was delivered, and also multiple invoices.
Great range of products and easy to order.”
Thanks so much Bella for leaving us a review, we really appreciate it. We have taken onboard what you have said and we will look into further product training for the team. Take care and we hope to hear from you again soon.
Hi there! Thank you for your review! We’re thrilled to hear you were pleased with our pricing and enjoyed our fast communication and delivery. Your feedback means a lot to us!
Posted 1 month ago
Thankyou for your great feedback! We are pleased to hear you are satisfied with our service and products.
“Great Company. I have dealt with Amtech for many years across the medical practices I've worked for. I've also recommended Amtech to my fellow peers.”
Hi Karen. Thanks so much for your kind words and continued support! We really appreciate your loyalty over the years and the recommendations to your colleagues.
Thankyou very much for your fantastic review! We are pleased to hear you received excellent service and were happy with our prices.
Kind regards,
Team Amtech Medical
“Delivery of the product was quick without any issues. However, I found that the electrical conducting pads are a bit “gooey” on the adhesive side. The gel needs to be a bit more solid.”
Hi Lorna! Thank you for your thoughtful feedback! We're glad to hear your order arrived quickly. We appreciate your comments about the electrical conducting pads and will definitely take them into consideration as we work on improvements!
“I'm new to your company and was very impressed with the easy set up of an account no the help I received when ordering, good notification of postage and everything arrived in perfect condition and in a timely manner, back orders was also noted and ETA of same.
Looking forward to our on going contact”
Hey Caroline! Thanks for your amazing review! Glad to hear your experience with setting up an account and ordering with us was smooth sailing. Look forward to working with you in future!
“All aspects of the company are great. I love our rep, and we usually have a decent turnaround for orders. - only issues i have encountered is some products availibility isn't always updated (i.e it says availible but in confirmation email it says it is is on backorder and there is a 3-7 day wait.). However, the customer service team and our sales rep always quick to reply to our queries and to fix issues we have.”
Thank you for your kind review! We’re thrilled to hear that you have enjoyed working with our team and appreciate your feedback about product availability. We're constantly working to improve, and your insights help us ensure a better experience for everyone.
Best wishes,
Team Amtech Medical
Thank you so much for your fantastic review, Angie! We're delighted to hear our team was able to assist you promptly. Your feedback truly means the world to us!
Warm regards,
Team Amtech Medical
Thank you for your wonderful review John. We're are pleased to hear that you received exceptional service again. You're feedback is always appreciated!
“One of the products I ordered was badly warped and probably before shipping as none of the other items I received including a second item identical to it was damaged. As it was a reusable dispenser this was very disappointing. I know the product was discounted but I didn’t expect to receive a faulty product.”
Good morning, Chris
Thank you for your review, we are very sorry for this experience. If you are able to email us through a photo at sales@amtech.co.nz We will look into this further for you and look at sorting a replacement.
Thank you, Amtech Customer Service
