“We have been with Amtech Medical for over 10 years and would not change. We have received an exceptional service from all the Amtech staff, brilliant sales manager, customer service and warehouse despatch. They go above and beyond to make sure they can accommodate our needs. I highly recommend them, for medical supplies, information and training workshops.”
Thank you for your wonderful review, Louise. We’re thrilled to hear that you’ve had exceptional service for over 10 years and that we’ve been able to meet your needs across sales, customer service, and training workshops.
Kind regards,
Team Amtech Medical
Hi Paul! Thanks for your review. We’re glad Amtech Medical is easy to use and that you can save products to favourites.
Kind regards,
Team Amtech Medical
Hi Brian,
Thank you for letting us know. We’re sorry that the wrong item was received. We’ll ensure a replacement is arranged promptly. Please keep the courier ticket for the return handy, and our team will coordinate the replacement as soon as possible. If you need any further assistance, don’t hesitate to reach out.
Warm regards,
Team Amtech Medical
Hi Christiane! Thanks for your review. We’re glad Amtech Medical is a good source of products and that you can reach us online or by phone anytime.
Kind regards,
Team Amtech Medical
“Very disappointing experience
I placed an order on November 3rd to be delivered to Queenstown within 2–3 business days. When the delivery didn’t arrive, I contacted customer service several times by phone, email, and chat. Since it was delayed, I requested to change the delivery address to Wanaka, which was confirmed by the team.
However, after all this communication, the parcel was still delivered to Queenstown — exactly where I had asked it not to be sent. After more than 10 days, I still haven’t received my product, and no one has provided a real solution.
Extremely disappointing experience. I needed the product urgently, and not only did it arrive late, it never arrived at all. I would expect a refund and better communication from the company in situations like this.”
Hi Ezequiel,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've faced regarding your order and the delivery issues you've encountered. Your feedback is crucial, and we are actively working to improve our communication and processes to prevent situations like this in the future. Please reach out to our customer service team for assistance, as we want to ensure your concerns are addressed promptly.
Thank you for your understanding.
Warm regards,
Team Amtech Medical
Hi Luigi! Thank you so much for your stellar review! We're thrilled to hear that you found our ordering and delivery process quick and efficient. Your satisfaction is our top priority, and we appreciate your kind words!
Hi Clinical! Thank you for your amazing review! We're delighted to hear that you received good service and timely updates on your delivery. It's great to know that you're satisfied with the quality of our products!
“A straightforward transaction slightly compromised by conflicting messages from courier. However, the Amtech customer service representative was excellent and followed up several times with myself and the courier company. Our order arrived very promptly after that.”
Hi there! Thank you for your wonderful review and for sharing your experience with us! We're glad our customer service was able to assist you and ensure that your order arrived promptly.
“I have Osteoarthritis, and have had a number of foot and ankle operations, so that I can walk. The socks with tread ,I purchased ,are perfect, as they help me have more confidence, about not falling. Being longer and softer than many of the non slip ankle sox, I now have less discomfort when my feet and ankles swell”
Hi Gillian! Thank you for your fantastic review! We're so happy to hear that our socks with tread are providing you with the confidence and comfort you need. Your feedback means a lot to us, and we're here to support you every step of the way!
Posted 2 months ago
Hi Gillian! Thank you for your wonderful review! We’re thrilled that our socks are giving you confidence and comfort while you walk. Your satisfaction is our priority, and it’s great to know they’re helping with your osteoarthritis and swelling.
Hi Steve! Thank you for your kind words about our customer service! We're thrilled to hear that you find us efficient and professional. We strive to provide the best experience possible, and your feedback motivates us to keep up the great work.
“Order arrives promptly and is correct.
Only negative this time is nothing to do with the actual order just that when we do a big order previously chocolate has been hidden in the box which the administration staff were very side to note that there was none this time around.”
Hi Tracy! Thank you for your wonderful review and feedback! We're delighted to hear that your order arrived promptly and accurately. We appreciate your note about the missing chocolate – it seems like a fun tradition!
Warm regards,
Team Amtech Medical
