“My package did not arrive and I had to phone and chase. The response I got was excellent and a new package was sent and arrived the next day. Thanks.”
“Great people who do their very best to assist. Shame the staff aren't treated better by the management in relation to pay and overtime payments. Great that as a member I can get free equipment (although I have my own but free cylinders). I can't give them 5 stars as I have a had problems with my points which weren't transferred to the new system and then when I went to make a purchase the app stated I didn't have enough which was wrong. Still not resolved despite chasing it.”
“Had to wait for 12 litre 300bar to come back into stock. Was kept informed of expected supply and delivery date. Very competitively priced. Excellent to deal with. Tracking provided on delivery.”
“Realised they did not have item I had ordered in stock, immediately phoned and offered alternate colour, refund or likely wait. Went ahead with order of different colour and it arrived very quickly. Polite and helpful staff.
Subsequently recommended to my sister who purchased two of the same product which again arrived very swiftly.
Would definitely use again !”
“I ordered two prescription lenses, however only one was I stock. Aquanauts rang me up straight away and said there would be a slight delay. I was pleased they took the trouble to do this. Both lenses soon arrived and it was a simple job fitting them into my Scubapro Zoom face mask which the lenses are designed to fit.”
“Great online service as usual ordering up new scuba pro mask. The item I’d ordered was showing as in stock however once the order was picked up in the shop they contacted me to advise unfortunately no stock left. It was an end of line item but Derek advised he’d see if he could get hold of this mask and honour the price. 1 week later it arrived as ordered. Great service Aquanauts team.”
