“Great and responsive customer service! I bought an item that was pending delivery by garmin (which was delayed). Spoke to 2 different people at Aquanauts multiple times - they were great at following up, being helpful and ensuring I get the product I wanted. Would definitely recommend:)”
“First class experience from start to product arriving . I ordered a prescription mask and Patrick was very quick to respond to my questions and gave good advice . Highly recommend”
“As the wing has many configurations I did not expect next day shipping so it was no surprise to get a phone call telling me it would be 7 to 10 days while they obtain the exact model I had ordered. 8 days later the wing arrived well packed and exactly what I needed. I noticed on the order sheet someone had written that I needed it before the 19th Feb as my trip started on the 20th. Great service all round.”
“I've recently ordered a bunch of scuba gear from these guys. I found them to be knowledgeable, fast, efficient, courteous and reliable. I will be using them again for future purchases as they have proved themselves to be a first class operation. I have no hesitation whatsoever in recommending them to anyone who want to buy scuba gear! First class! ⭐️⭐️⭐️⭐️⭐️”
“Great equipment and in store service with Patrick. However the colour mask was out of stock, but no one contacted us to let us know. It wasn’t until we chased it up we were informed we had been left off their list to update us! We ordered a new colour mask and prescription lenses, but was given incorrect information regarding the lenses, so we were not confident the on line manager understood what we were wanting, so we bought the mask and went elsewhere for the prescription lenses. This put pressure on us knowing if they’d be ready for our holiday. Great store, stock and service usually, but this time we felt let down.”
“Outstanding as always - great range of products, competitively priced and service second to none. Arrived just over a day after ordering and in time for my trip away.”
“Have used these people for a few years now, always helpful and always keen for the business rather than a, 'take it or leave it' attitude displayed by some online retailers, particularly irritating if you are spending a lot. Communication is always prompt.”
“The person I spoke to was helpful when I called and enquired about sizes and the snorkelling set arrived promptly. They fit perfectly too. They were a present and were well liked. Thank you”
