ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.85

4.9 Rating 2,108 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.9

Based on 2,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very god product... very good service.”

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Posted 11 hours ago

“First rate service, very pleasant staff, delivery first class.”

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Posted 11 hours ago

“Brilliant service , fantastic communication”

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Posted 1 day ago

“Good quality items delivered, had to wait for my second item as it was of stock. Not a Royal Mail issue they delivered as promised.”

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Posted 1 day ago

“I wanted a Harkilla Clim 8 heated jacket, but need a short delivery time. Looked around on-line and found one in stock at ArdMoor. Price as expected. Shipped promptly and arrived next day. Exactly what i was hoping for.”

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Posted 1 day ago

“Excellent selection of clothes, footwear, and accessories. Best prices overall, including product, shipping, etc. I ordered the Helly Hansen Bifrost Winter Tall BOA S7S HT Boots, and they performed as promised. They are suitable for extreme cold winters as well as cool Fall and Spring days. Speedy delivery, especially for international orders outside of the EU. Customer service can work with you if you have any issues with your order.”

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Posted 1 day ago

“Good service, once again”

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Posted 2 days ago

“Boots arrived quickly and we're exactly as described.”

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Posted 3 days ago

“First class communication. And prompt service and delivery.”

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Posted 3 days ago

“This is the second time I have dealt with Ardmoor. I have found them to be very responsive in satisfying both orders & refunds and are extremely competitive in their pricing. Not surprisingly I will definitely use them again!!!”

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Posted 3 days ago

“This is the first time I've used this company. Excellent choice of goods and fast service. I was kept informed of the progress of my item. I'll will be using them again”

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Posted 4 days ago

“Super swift delivery by Royal Mail. Ardmoor kept me up to date on progress of my order.”

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Posted 4 days ago

“3 stars probably seems a bit harsh, I would happily give 5 stars to the customer service staff, selection, ordering & payment all good. I am fully aware the running a business in today's climate is by no means easy. I recently ordered 3 items, two of which were ready for dispatch within the appropriate timescale, however one item was not. I wish to make it clear this delay was not due to Ardmoor but external factors. There is no easy answer or a quick fix too these issues. There has to be additional cost to Ardmoor, namely postage x 2. I would like to give 5 stars to customer service for keeping me up to date on progress of my delayed order, thank you. Happy to report that all 3 items arrived, well packaged. The only advice I can give is when ordering try & order allowing for any unexpected delays & if possible do not leave it to the last minute. I will continue to order from Ardmoor in the future, when appropriate.”

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Posted 4 days ago

“I did order an XL jacket. However you sent a L. Obviously it didn’t fit properly. I sent it back and was contacted by yourselves regarding the refund which was paid almost immediately. Quite impressed. I do have a pair of men’s wellington boots , Gateway 1. These were purchased February 2024. They were not used until the beginning of pheasant shooting season (October). To be honest, they’re not wearing at all well. If there’s anything that you can do regarding these wellingtons, please let me know. Many thanks, Dave Arnold”

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Posted 1 week ago

Dear David, Thanks for taking the time to leave us a review and for taking my call earlier today. I have checked your most recent order and can see it was in fact the size L you ordered. As we discussed, the XL has been sold out for a few weeks now. We have emailed you directly regarding the warranty claim for your Gateway wellingtons and hope to get this matter resolved ASAP for you. Kind regards, Kathryn ArdMoor Customer Service

Posted 1 week ago

“Good quality products from ArdMoor Ltd. My products arrived on time and am very pleased with the product as well. ArdMoor kept me up to date with Postage. Jason Hamilton.”

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Posted 1 week ago

“Third time buying a Ridgeline jacket from ArdMoor. Always a pleasure. Easy to use, great efficient service and delivery. The quality is worth every penny and would definitely recommend them to anyone.”

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Posted 1 week ago

“Excellent service I have been looking for Higgs wellies in navy for some time delighted to find them and they arrive in two days . Perfect !”

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Posted 1 week ago

“Very quick service”

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Posted 1 week ago

“What started out as a minor gripe about marketing, turned into an amazing customer experience. Kathryn in Operations took the time to apologise and provide a rational explanation on my point, then proceded to go back and forth with me to ensure I got what I was looking for in the correct size. She went over and above in my opinion. If all companies acted like this the world would be a better place! Great stuff Ardmoor!”

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Posted 1 week ago

“Great products, great prices!”

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Posted 1 week ago

ArdMoor Ltd is rated 4.9 based on 2,108 reviews