ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.85

4.9 Rating 2,008 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.9

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order never used Ardmoor before after reading reviews I thought I’d give it ago. Item I ordered came as they said, unfortunately they were the wrong size then after phoning to explain this I was then told they did not have the size I ordered in stock. It was a Christmas present for my father so very disappointed in the service to order one size and receive another. I was given a free returns label which was good, but will not be ordering from here again”

Helpful Report

Posted 1 year ago

Hi Ruth Many thanks for taking the time to leave us some feedback on your recent order and I am very sorry to hear it did not work out for you. Unfortunately, the incorrect size was picked by the warehouse team for you order, this is an unusual situation which happened at a very busy time of year when there are a huge number of orders being processed. We will be checking the size of the shoes when they return. I hope you were able to find a suitable alternative for the gift. We endeavour to provide a high standard of customer service and do apologise that you did not receive this experience. Kind regards Annabel

Posted 1 year ago

“I have bought a lot of gear off you over the years. Earlier in December I ordered some iso sport EarPods for shooting with the usual 3-5 days shipping message. 2 weeks later I chased to be told a day later that they were out of stock and after a further chase they can just before Christmas. When you did respond you were helpful and informative and, having run an online business before I totally understand that sometimes you are at the mercy of your suppliers. However had you contacted me as soon as I placed the order and informed me of the stock issue it would have managed my expectations rather than this only coming to light when frustratingly chased you. Look it’s not the end of the world but consistent communication good news or bad is better than no communication”

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Posted 1 year ago

Hi Mr Jones Many thanks for taking the time to leave us feedback on your recent order. Please accept my apologies for not informing you of the delay with your order. I can see the order was delivered prior to Christmas, however these should also have been communication from ourselves as soon as the timeframe of delivery extended. We endeavour to communicate with customers as soon as there is a delay beyond the predicted delivery times, apologies for this not happening on this occasion. I hope you are satisfied with the ear defenders and if there is anything else we can help with, please let me know Kind regards Annabel

Posted 1 year ago

“Prompt delivery and well packaged”

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Posted 1 year ago

“Boots arrived very quickly considering it was Christmas week. Very pleased with service.”

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Posted 1 year ago

“Very quick delivery just before Xmas and great boots! Very good quality”

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Posted 1 year ago

“Very good service and kept me updated as to when delivery could be expected.”

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Posted 1 year ago

“Compania foarte bună și rapidă”

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Posted 1 year ago

“Good service, quality equipment”

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Posted 1 year ago

“Very pleased with order - dispatch time and delivery excellent.”

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Posted 1 year ago

“Both gilets delivered on time, package undamaged, both recipients delighted with their presents. Thank you very much.”

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Posted 1 year ago

“Great service fast delivery”

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Posted 1 year ago

“Excellent service ,great communication and excellent products.”

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Posted 1 year ago

“Great products, sent in time for Christmas.”

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Posted 1 year ago

“Fantastic quality goods !!! I’m so pleased well worth the money will last me for some years .”

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Posted 1 year ago

“Sent the totally wrong shirt, but gave an excuse that the code was incorrect, which can’t be true because you had sold out of the shirt I wanted to be sent and I compared the code from the website and it was definitely correct, so someone fed me a lie. Offered no recompense other than to send it back free of charge and no lead time for when the correct one to be sent. Call handler was lovely but I don’t appreciate the lame excuse of wrong product code when you obviously have sold out of that particular shirt and tried fobbing me off with some other random shirt, not even same design and especially when the order was £250+…”

Helpful Report

Posted 1 year ago

Hi Mr Purdie Many thanks for taking the time to leave us some feedback on your recent order and please accept our apologies for the incorrect shirt being sent out to you. I have had a look at your order and can see that the shirt did have incorrect information and therefore the warehouse had selected the incorrect item when picking your order. We have now correcting this and have the correct shirt ready to ship to you. The exchange for this has been free of charge and we will also refund your original postage charge as way of apology. If there is anything else we can assist with, please contact us on info@ardmoor.co.uk Kind regards Annabel ArdMoor Customer Services

Posted 1 year ago

“Great product and hassle free transaction. Very quick delivery. Highly recommend”

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Posted 1 year ago

“Will definitely use them again”

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Posted 1 year ago

“Excellent products and speedy delivery. Thank you”

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Posted 1 year ago

“Ordered on line , both items showing ‘in stock ‘ , several days later i received an emails ‘sorry i went to collect your order from our warehouse, but one of your items was out of order & our stickers has now said no delivery before Christmas’ . So be aware if buying from them. popular items may show in stock but won’t be .”

Helpful Report

Posted 1 year ago

Hi Samantha Many thanks for taking the time to leave us some feedback on your recent order. Please accept our apologies for an item not being in stock when we went to pick your order. There can be a high demand for popular items before Christmas especially which can result in items selling out. Our stock system consists of regular replenishment stock deliveries and therefore we aim to be as transparent as possible with delivery times so as to avoid disappointment. We provide communication to all customers regarding the status of orders and endeavour to fulfil the order as efficiently as possible. If there is anything else we can help with, please let me know Kind regards Annabel ArdMoor Customer Services

Posted 1 year ago

“Good customer service”

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Posted 1 year ago

ArdMoor Ltd is rated 4.9 based on 2,008 reviews