Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.85

“Sick of excuses, buck passing and other such nonsense. Shirt never arrived. So I want my money back. Simple. REFUND NOW!!!”

Helpful Report

Posted 2 weeks ago

Dear David, Thank you for taking the time to share your thoughts with us, even though we’re disappointed to hear about your experience with the shipping. While we do our best to choose reliable carriers, we understand that delivery issues can be frustrating. We appreciate your feedback about preferring alternative shipping options and will certainly take this into consideration for the future. We have checked the tracking details for your order which was despatched on 19/03/25. Royal Mail attempted delivery on Thursday 20th at 13:08 and again on Friday 21st at 13:26 but got no answer. Your order is now available for collection at your local delivery office. If there's anything specific we can assist you with or if you have further concerns, please don't hesitate to reach out to our customer service team at info@ardmoor.co.uk or call us at 01620 671480. Kind regards, Kathryn ArdMoor Customer Services

Posted 2 weeks ago

“I haven’t received me vouchers yet”

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Posted 3 months ago

Hi Irene Many thanks for taking the time to contact us with regards to the vouchers you purchased. As described on our website, the vouchers are e-vouchers and are emailed over rather than a physical voucher being posted out to you. My colleague has been in touch with you explain that the vouchers will be in your email and the email has been re-sent to ensure you receive them safely. If you would like any futher assistance or to discuss in full, please contact our customer service department on 01620 671 480 Kind regards Annabel ArdMoor Customer Services

Posted 3 months ago

“I have already emailed in to say how disappointed I was by the condition of a tweed jacket I purchased for my husband. It looked like it had been stored on the floor all scrunched up. Hence it arrived very creased. I will have to steam it to get it into a reasonable condition to be given as a Christmas present.”

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Posted 4 months ago

Hi Jane Many thanks for taking the time to send us some feedback, sorry to hear you were disappointed with your order from ArdMoor. This is an unusual situation as our warehouse is kept in a very pristine and organised manner and items are not stored on the floor. Unfortunately, it sounds as if the jacket has been poorly handled in transit. Our Customer Service Team has been in contact with you to offer a replacement jacket if the creases do not come out after the garment has been steamed. I hope that the jacket will be a successful Christmas present and we are happy to help in any way we can. Kind regards ArdMoor Customer Services

Posted 4 months ago

“I haven’t got my parcel yet. Your website states that your delivery service does not require a signature. The couriers have not delivered it because i have not been at home to sign for it. I specifically bought from you for this reason (as i am not at home during the daytime).”

Helpful Report

Posted 5 months ago

Hi Mr Thompson Many thanks for taking the time to leave us some feedback following your order with ArdMoor, we are sorry to hear there was confusion with the parcel being delivered. There is an option at our checkout page to give informtaion about where to leave the parcel if you are not going to be home, Royal Mail can then leave the parcel in confidence it will be safe. On the whole, parcels do not require a signature, this may sometimes dioffer for each regional delivery office. As a way of apology for the confusion, we have refunded the shipping cost for you on this occassion. If you would like to discuss further, please contact our customer services team on 01620 671 480 Kind regards Annabel ArdMoor Customer Services

Posted 5 months ago

“Took over a week to be delivered and when it did it was wrong coat”

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Posted 6 months ago

“I wasn't Impressed with the service provided.”

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Posted 6 months ago

Hi Mr Roberts Many thanks for taking the time to leave us some feedback, sorry to hear you were not satisfied with our service. Could you please expand on which areas you feel that ArdMoor did not provide the service we aim to provide to all of our customers? If you would prefer to have a conversation with our customer service department, we can arrange to speak with you to find a suitable solution. If you have any other queries and would like to discuss this further, please contact customer services on info@ardmoor.co.uk Many thanks ArdMoor Customer Services

Posted 6 months ago

“I don't know what happened But I got the wrong size trouser Wanted 36' & got 39.”

Helpful Report

Posted 11 months ago

Dear Mr Williams, Thank you for taking the time to leave us some feedback. I have checked your order and can see the C54 / 39" size was ordered when you placed your order. If you find the size isn't quite right, we can easily exchange these at no additional cost to you. I will send you an email explaining the exchange process, but please do not hesitate to get in touch with us directly via info@ardmoor.co.uk or call us on 01620 671 480. Kind regards, Kathryn ArdMoor Customer Services

Posted 11 months ago

“Not impressed with delivery time or attitude”

Helpful Report

Posted 11 months ago

Dear Mr Walters, Thank you for taking the time to provide your feedback on your experience with ArdMoor Ltd. We truly appreciate your input, as it helps us improve our services and strive for better customer satisfaction. We advertise a 3-5 working day processing timescale for Deerhunter items. I can see we received your order on 6th April and it was despatched on 12th April which was within our advertised shipping timescale of 3-5 working days. We sincerely apologise for any inconvenience caused by the delivery time. We always strive to deliver our products promptly and provide exceptional customer service, and we are sorry that we fell short of your expectations in this instance. We genuinely appreciate your support and understanding. Please feel free to reach out to us directly with any further concerns or suggestions you may have. We are committed to making things right and ensuring that every customer receives the best possible service. Thank you once again for bringing this matter to our attention, Mr Walters. We value your business and hope to have the opportunity to serve you better in the future. Yours sincerely, Kathryn Customer Service Team ArdMoor Ltd

Posted 11 months ago

“Haven’t received the package yet”

Helpful Report

Posted 1 year ago

Hi Mr Taylor Many thanks for getting in touch. I have checked your order and the latest update shows it was delivered on 9th of January by Royal Mail at 10.38. If you look for your email from ArdMoor to confirm the order was dispatched and your tracking number will be there to check the Royal Mail status. If you have any further queries on this matter, please contact us directly at info@ardmoor.co.uk or call 01620 671 480 Kind regards Annabel

Posted 1 year ago

“I purchased gloves as Christmas gift ( when my husband tried them on they were faulty zip came off) I contacted CS with pictures, asked for replacement pair returned faulty pair which were received 6/1/24 …I am still waiting for the replacement pair they are not a cheap product and I expected a better service . Very disappointed indeed !”

Helpful Report

Posted 1 year ago

Hi Mrs Duggan Many thanks for providing feedback on your recent purchase from ArdMoor and please accept our apologies for the situation with your order. My colleague has been in communication with you to replace the faulty gloves and we do apologies for any delay in getting these out to you, I appreciate this was disappointing when the item was intended for a Christmas present. I can see the replacement gloves have now arrived with you and we have refunded any postage costs. I hope we hear from you again in the future to rectify this and provide a smoother journey with us. Kind regards Annabel

Posted 1 year ago

“I placed an order never used Ardmoor before after reading reviews I thought I’d give it ago. Item I ordered came as they said, unfortunately they were the wrong size then after phoning to explain this I was then told they did not have the size I ordered in stock. It was a Christmas present for my father so very disappointed in the service to order one size and receive another. I was given a free returns label which was good, but will not be ordering from here again”

Helpful Report

Posted 1 year ago

Hi Ruth Many thanks for taking the time to leave us some feedback on your recent order and I am very sorry to hear it did not work out for you. Unfortunately, the incorrect size was picked by the warehouse team for you order, this is an unusual situation which happened at a very busy time of year when there are a huge number of orders being processed. We will be checking the size of the shoes when they return. I hope you were able to find a suitable alternative for the gift. We endeavour to provide a high standard of customer service and do apologise that you did not receive this experience. Kind regards Annabel

Posted 1 year ago

“Sent the totally wrong shirt, but gave an excuse that the code was incorrect, which can’t be true because you had sold out of the shirt I wanted to be sent and I compared the code from the website and it was definitely correct, so someone fed me a lie. Offered no recompense other than to send it back free of charge and no lead time for when the correct one to be sent. Call handler was lovely but I don’t appreciate the lame excuse of wrong product code when you obviously have sold out of that particular shirt and tried fobbing me off with some other random shirt, not even same design and especially when the order was £250+…”

Helpful Report

Posted 1 year ago

Hi Mr Purdie Many thanks for taking the time to leave us some feedback on your recent order and please accept our apologies for the incorrect shirt being sent out to you. I have had a look at your order and can see that the shirt did have incorrect information and therefore the warehouse had selected the incorrect item when picking your order. We have now correcting this and have the correct shirt ready to ship to you. The exchange for this has been free of charge and we will also refund your original postage charge as way of apology. If there is anything else we can assist with, please contact us on info@ardmoor.co.uk Kind regards Annabel ArdMoor Customer Services

Posted 1 year ago

“The admittedly cheap Lomond wellingtons are a disappointment as they need to be pulled on and cannot just be stepped into when in a hurry like the inexpensive Mole Valley Sourced ones can , [and the MV ones have a slightly higher instep] . I used to buy Dunlop Bulldog ones from you but didnt see them this year.”

Helpful Report

Posted 1 year ago

Hi Mr Jepson-Turner Many thanks for taking the time to leave us some feedback. We understand that items may not be suitable on receipt and therefore do offer free exchanges which include a change to a different item. We do have a vast range of wellingtons over differing price ranges and would be happy to discuss an alternative with you. If you would like to discuss an exchange, please contact the customer service team on 01620 671 480 Many thanks Annabel

Posted 1 year ago

“Poor service”

Helpful Report

Posted 1 year ago

Hi Mr Eden Many thanks for taking us time to leave us feedback. We are sorry to hear you have had a negative experience with ArdMoor, we would like to take the opportunity to rectify the situation. I will email you to discuss any improvements we can make and if there is anything we can assist with on your last purchase with us. Kind regards Annabel

Posted 1 year ago

“I ordered a pair of trousers, which were said to be a certain size on their website,but when I received them they were completely the wrong size and had to go back to them.”

Helpful Report

Posted 1 year ago

Hi Mr Shepherd, Many thanks for taking the time to leave us a review. Please accept our apologies with any issue with the sizing, we will measure the trousers and investigate the issue when they have been returned to us. We will be in touch to either organise a replacement or issue a refund. Kind regards Annabel

Posted 1 year ago

“I haven’t received them ?🤷🏼‍♀️”

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Posted 1 year ago

“Just the one bad experience. Ordered moleskin trousers last week,size 36s, received 42w 31 leg ! Contacted Ardmore, gentleman was very apologetic and said a returns label would be sent to me the next day. Unfortunately,still waiting 5 days later. Previously,excellent service.”

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Posted 1 year ago

Thank you for your review and sincere apologies for the error we have made with your order. We have contacted you directly to get this resolved for you.

Posted 1 year ago

“SENT THE WRONG ITEM”

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Posted 1 year ago

Thank you for your review, and my apologies for this error. I will contact you directly so we can fix this quickly for you. My apologies again!

Posted 1 year ago

“8 days from purchase no email stating purchase was on its way. Contacted by email which was quickly answered stating coincidentally that item was now ready for shipment. Not impressed. Item it self is disappointing. Oversized, heavy”

Helpful Report

Posted 1 year ago

Dear Andrew, I do apologise for the delay in getting these wellington boots out to you, and that you had to call us, I can assure you this is not our normal level of service. By way of apology I have refunded you for your shipping charge. These wellington boots do run large, however we do offer free UK exchanges or easy UK returns via our portal if you'd like to return them. https://www.ardmoor.co.uk/pages/return Best wishes Caroline

Posted 1 year ago

“Um how do I review my purchase when you cancelled it with no explanation. I ordered through Klarna and thankfully only paid one payment . I waited a long time for my order, only to receive a message saying it was cancelled No explanation WHY ? I would love to know . Do you think you would have time to give me a short review of you actions?”

Helpful Report

Posted 1 year ago

Dear Katherine, thank you for taking the time to leave us a review. I have looked in to this and it appears Royal Mail returned your item to sender, and we have mistakenly processed this as a return, rather than a return to sender. We left you a voicemail to apologise for this error at our end. My apologies again and I do hope you will give us another chance!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

ArdMoor Ltd Reviews