Australian Piano Warehouse Reviews

Name: Australian Piano Warehouse
Rating: 4.67

4.7 Rating 850 Reviews

92 %

of reviewers recommend Australian Piano Warehouse

4.7

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Keyboard came same day delivery and is fantastic. It's perfect for our kids to learn .. we can't thank you enough!”

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Posted 3 years ago

“My recent experience on purchase of a Yamaha P45 piano and it’s wooden stand has been awesome. The support team was quick in resolving a billing issue and my order was delivered the same day with any hassles. Would recommend to everyone and thank you for your prompt services.”

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Posted 3 years ago

“Very good!”

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Posted 3 years ago

“Prompt delivery, item as described. But, no refund or exchange policy for change of mind, even though I wanted to upgrade to a higher end keyboard model without opening the box!”

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Posted 3 years ago

“I ordered the product online and that was pretty straight forward & simple and I chose to pick up the piano (CLP-785) from the Milton store in Brisbane. I introduced myself to the salesperson, told him I had ordered a piano online, was here to collect the item and presented him with my emailed order verification. The salesperson didn't even acknowledge me (I mean, not at all... not even a simple "Hello" or "Can I help you?"). He simply called out to the warehouse employee and then turned around and walked off! The warehouse employee was a friendly guy, we had a bit of chat and then he helped me load the piano (123kg) into my vehicle. So all in all, it wasn't a total unpleasant experience but definitely could have been better. At least acknowledge your customers and thank them for their business. In case you've forgotten, they're the ones that actually keep you in business... I wanted to talk to someone about upgrading the piano bench but after that experience, I just left the store and purchased one elsewhere.”

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Posted 3 years ago

“The staff were very supportive with ensuring delivery, during these recent state lockdowns.”

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Posted 3 years ago

“Problem free on-line sale and delivery!!”

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Posted 3 years ago

“Quick delivery and kind staff Response queries in detail”

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Posted 3 years ago

“I found the customer service to be outstanding. The support was exactly what we needed and so it was easy to decide on a piano that would suit. The piano was delivered in a short time frame and it was handled with care. Thank you”

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Posted 3 years ago

“Very happy with purchase process and delivery was prompt, sadly I received the wrong product compared to my order. However the situation is being rectified and this process so far has been handled in the utmost professional manner.”

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Posted 3 years ago

“Thank you for the helpful customer service, prompt delivery and excellent digital piano - I'm really happy with the service and purchase :)”

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Posted 3 years ago

“Great service, knowledgeable staff, best selection of all Pianos and excellent delivery. Also very competitive prices. Looked at several other options, but each time came back to Piano Warehouse. Very satisfied.”

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Posted 3 years ago

“Great seller; polite, helpful, great communication; safe and reliable delivery. Many thanks.”

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Posted 3 years ago

“Excellent service, item arrived swiftly and with no issues. Would definitely recommend doing business with Australian piano warehouse.”

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Posted 3 years ago

“Very fast shipping and customer support is really great!”

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Posted 3 years ago

“I'm still waiting for my order to arrive!”

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Posted 3 years ago

“Hassle free purchase and prompt delivery despite difficult circumstances.”

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Posted 3 years ago

“Love the service soooo much. I’m so enjoying my piano. Thank u guys!!”

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Posted 3 years ago

“Gary was great.”

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Posted 3 years ago

“I order my new keyboard on a Saturday night and it arrived at lunchtime the next day. I was very impressed!”

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Posted 3 years ago

Australian Piano Warehouse is rated 4.7 based on 850 reviews