“We have had similar issues to others on here, vastly over inflated prices, huge wait times.
But to be fair, we did receive responses to emails (albeit saying they would let us know when delivery was scheduled) and delivery eventually arrived (2 months after we ordered it). We were beginning to worry that the £800 is pounds we have pre paid them would be lost to a non delivery. Delivery driver was very polite and apologised for delays, saying this was partly due to problems getting drivers and partly due to supply problems (apparently the manufacturers often sell overseas for a higher profit). Feels like the government should be managing this better.”
“Ordered gas for our bulk tank on 30th December when guage was at 25% in line with Avantigas process. Called Avantigas after 15 days to advise of no delivery and tank reading going down. Last week and this week, called Avantigas to explain that reading is near zero and that we have 2 people in household who have had transplant surgery with being immune deficient. Today 23rd January, called again and was told that they could not say when a delivery will take place, they cannot tell me what is wrong and then hung up on me in mid conversation. Not sure what to do next.”
“We are currently waiting for a gas delivery - we have 13% left and it’s a few days before Christmas. We emailed and called / waited 1hour 10 mins for a customer service person to answer . Told us nothing we didn’t already know and couldn’t give us a date . Told her we are expecting 8 house guests over Christmas- and the gas would be used more quickly due to demand. Emailed again sent another form for info - they are not accepting or answering anything. Very anxious about the whole situation. Wondering now if we should order from another company”
