“Extremely poor service, I have an issue with my eyes, I submitted a claim to AXA PPP eights week ago and chase for an update 1 to 2 times a week. AXA PPP haven't even told me if the claim is accepted yet. They give no real reason for this delay. It seems to be a case of AXA PPP dragging their heels for as long as possible without any regard to customer service.
My GP has said that surgery is required and provided an open referral for this before I submitted the claim.
It is the worst customer service experienced I have ever received. I will be asking my HR department to seriously review whether they renew the policy with AXA PPP next year.
I don't often complaint but the service truly is awful! If you like to constantly case for an update and receive non-committal replies without ever approving the claim then AXA PPP are for you. They take your money and just play a game of let's drag this out whilst of course still taking the monthly premium! I could understand if my claim was outside of eligibility but it isn't excluded in the policy docs and looks like it is included!
If like me you expect a reasonable service, organisations are not perfect but you know I had hoped that private medial insurance was actually worth having then take your business elsewhere.”
