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Back Market Reviews

1.3 Rating 238 Reviews
B-
Happiness Grade
B-

Customer Service - Average

70.00%
Industry Average
Quick and helpful customer service.
posted 1 month ago - Anonymous
Brilliant service, my new refurbished phone arrived very quickly, looks like brand new, would definitely recommend this company and would certainly use them again, very happy customer
posted 2 months ago - Lee Ferguson
Back Market is an amazing place to buy phones and tablets and I will tell you the reasons why. 1. Quick delivery 2.Gives exactly what you asked for(condition, colour, type) 3. Insurance provide all repairs I ordered a fair tablet with an attached keyboard. The keyboard was poor and the tablet got hot quickly. I paid for insurance before so I requested to repair. I sent it off. The customer care was amazing with letting me know what was happening during the delivery. They sent it back straight away. The tablet is fixed and a new keyboard was restored. I appreciate how they were attentive to detail and valued communication. 4. Honest and quick service This is why I recommend backmarket Even if a worse condition is bought, insurance covers it ! Thank you backmarket for providing electronic at an affordable price with good quality !!
posted 3 months ago - Anonymous
Have bought a couple of phones from here, all were excellent quality for your money. The latest phone I got had some issues with the battery or charging contacted customer service and ended up sending the phone back to be fixed, they were unable to fix the phone but sent a new phone in its place. Very happy with the customer service and the phones from here. Would highly recommend.
posted 3 months ago - Emily
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posted 1 year ago - Christina Ong