“I understand that shipping costs can eat in to overhead but this is a luxury bath pillow. They aren’t cheap products by any means necessary, so to see a shipping fee on a smaller order is quite disappointing.”
“Sorry but we notified your company multiple times that we were returning it. Hopefully the return process goes smoothly since we sent it back over a week ago.”
Hi Bryan,
We are sorry for the inconvenience you've experienced with the return process. It looks like Pia has already assisted you and processed your refund. If there’s anything else we can do to help or if you have further questions, please don’t hesitate to reach out to Pia again.
We're here to ensure everything is resolved to your satisfaction.
Cheers,
Team BADESOFA
“I’ve gotten lots of correspondence about my order and the order process was very smooth. However I’ve tried multiple times to ask if I could return the large size for a medium size (I never took the pillow out of the box) but haven’t gotten any response at all. So I can’t review as I haven’t used it at all. I could have given a glowing review but all efforts to contact the company have gone unanswered.”
“Was excited to get this for my daughter in law for Christmas - she loves baths! Then my son said she'd tried a pillow and didn't like it..., but after reading reviews that were so high - I thought the quality would be better. I was explaining it to her as she opened it - to then see the corner of the pillow look terrible. I was so disappointed - she hasn't tried the pillow yet - she is worried about mold - she lives in San Diego and although not terribly humid - there is a fair bit of humidity. I am still hopeful and will try and trim the corner of the pillow so it looks better - but for what I paid for it - quality control is not good.”
Hi Kathryn,
We’re truly sorry to hear about the disappointment with the pillow, especially after you were excited to gift it to your daughter-in-law. It breaks our hearts that the quality didn’t meet your expectations, and we completely understand your concerns about mold and the appearance of the corner. We’d love the opportunity to make this right for you and ensure you’re satisfied with your purchase.
Please reach out to our customer support team, and we’ll prioritize resolving this for you right away. Your feedback is incredibly important to us, and we’re here to help!
Cheers,
Team BADESOFA
“The pillows are a great addition to my bathtime. I ordered all three but really could have used only the large pillow. The small pillows take up too much space in the bathtub. My bathtub is 72 inches long and 37 inches wide; the pillows take up much of that space. So, three is overkill.”
“I mean, you were out of product so I had to buy a gift card. Not sure why you keep hounding me to write a review. I wish I had an actual product to review. It’s a gift card. Big deal.”
