“Superb customer service, highly personal. Totally recommended for choice / range of products, price and speed of delivery. If something is the wrong size, they go ther extra mile to get you the right size expediently.”
“Very disappointed with product, very overpriced and not worth the price at all. Tried to contact customer services but no response from email sent at all. Contacted the mobile number and spoke to Sam who said he would phone me back about my email but never heard from him since. Basically an overpriced product which the husband didn't like and will never use. Sadly a total waste of £85.00.”
“Had a very good experience with Bassline in trying to find a tennis racquet I couldn't find anywhere - I used their online chat and got instant answers even out of hours. I wasn't sure how i wanted the racquet strung and so they had their in house expert call me to discuss which type would be best for me. Racquet arrived in good time and I am a very happy customer. Thank you Bassline.”
“My initial order got lost after finally getting in touch (with the company (they didn’t initially respond to emails but were great through instagram DMs) they posted out a new one the same day. The racket is absolutely brilliant and so light for my son. Overall I’d say it was a positive experience and I’d order from them again.”
“We never redeived our order and no one has answered any of our messages and no one answers the phone. Moey has been taken but no prioduct supplied!!!”
“The item I ordered was a ladies shoe which was lost in the post. It was replaced by a man’s shoe which is really to big . I accepted them because I was so desperate and coaching every day I needed shoes.
This was my first order with you.
I also e mailed to see if you stocked sponge balls but no answer.
I work for we do tennis .
Nikki”
