“Delivery was slightly slow but when we had a problem with the wrong size item they issued a paid returns label and refunded us very quickly. Good service”
“Easy ordering process, very pleased with what I ordered, they are very easy to contact if you have a query about anything, prompt delivery, good prices, can't fault this company, I would definitely order from this company again”
“An awful business. No correspondence. Don't reply to emails where there is a partial delivery. Save your money and go to a proper company. Simply appalling”
Hi Howard,
Thank you for your feedback. We did contact you regarding the partial delivery as this was an issue out of our control. As an apology for receiving one of your items a little later, we also sent you a voucher that you can use on your next purchase. I hope you have received this, if there is any issue then please email paige@bassline.shop and we can get this re-issued today.
Many Thanks
Bassline
“Just found you ,searching for indoor tennis shoes . Fabulous service ,immediate response my email questions . Speedy dispatch . Will use you again whenever Iām needing anything tennis wise . šš”
“Perfect service! Took the time to understand my wants/needs from a new racket and was able to advise me on the best suitable one. Couldnt be happier with the racket purchased!”
“I've had a great experience shopping with you for the first time. I was amazed that my order was ready for dispatch and had been passed to DPD within around 1 hour of making the online purchase. I received the shoes the very next day, which is pretty unbelievable as I live out in the countryside of SW Scotland, not near a major city.
The shoes are great, very comfy and stylish, what I expected from K-Swiss. I will definitely be ordering from you again and I will share your company name with my tennis club.”
“Excellent and rapid service, from ordering tennis shoes to receiving them. Most importantly Bassline stocked indoor tennis shoes AND in my size, a combination difficult to achieve online! Highly recommend Bassline”
“Fantastic customer service and always ready to help and go above and beyond to deliver. Ordered trainers and rackets and all delivered on time and well packaged. Communication is 1st class.”
