Baxters of Scotland Reviews

Name: Baxters of Scotland
Address: Baxters Food Group, Fochabers, Moray
Rating: 4.47

4.5 Rating 15 Reviews

87 %

of reviewers recommend Baxters of Scotland

Company Reviews

Product Reviews

Info

About Baxters of Scotland:

Baxters of Scotland create delightful Scottish food hampers perfect for any occasion.

Visit Website

Phone:

07799785708

Email:

info@BaxtersOfScotland.com

Location:

Baxters Food Group,
Fochabers
Moray
IV32 7LD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift.delivery. well packaged. Good quality products.”

Helpful Report

Thank you for taking the time to leave us a 5-star review, we really appreciate it. We're so pleased to hear you enjoyed your order, if there's ever anything we can help with please do get in touch. Many thanks, Steven

“The Baxter arrived on a day that gave a very big lift to their spirits. Appreciated the assortment of items in their hamper. Seems the only upset in the household was the cat - the hamper looked a lot like a suitcase and the cat was afraid he was going to be left along again because it looked as though a trip had been planned. This was only possible to the extra care Yvonne gave me in getting the hamper delivered.”

Helpful Report

Hi Wilma, thank you so much for your kind words and for taking the time to write us a review. I've shared your review with Yvonne and it's made her day! We really appreciate it, and are so pleased that you all (except the cat!) loved your hamper. Please do keep us in mind for any gifts you're looking to purchase in the future. Many thanks, Steven.

“Absolutely beautiful hamper. The external packaging was gorgous. The box for the hamper itself is stunning. Really impressed and will so order again. Have been really enjoying the contents.”

Helpful Report

Hi Bruce, thank you for your very kind words! We're so pleased to hear that we were able to impress. We've launched an entirely new range of hampers ahead of Christmas as of this week, so please do keep us in mind next time you're looking for a gift. Many thanks, Steven

“Everything was what was ordered,the process was easy and quick delighted with the service.”

Helpful Report

Thank you for your kind review Konrad, we're so pleased to hear that you were delighted with our service. Please do keep us in mind for any other gifting occasions in the future! Many thanks, Steven

“Got this hamper as a present and really delighted with the selection in it.”

Helpful Report

Thank you so much for taking the time to leave us a lovely 5 star review John, we really appreciate it. We're delighted to hear you enjoyed your New Home Hamper - please do keep us in mind if you're looking to buy any gifts in the future. Thanks again, Steven.

“Still hasn’t arrived”

Helpful Report

“My mother was very pleased with her birthday hamper. However, it did arrive a day late, on a day when I knew she wouldn't be at home. I was very pleased with the customer service from Baxters, but the delivery service was a bit disappointing.”

Helpful Report

Hi Helen, thank you so much for taking the time to leave us a review. We are so pleased to hear that your mother loved her hamper, but are as disappointed as you with our courier. As of this week, we have switched to a much more reliable courier to mitigate this issue going forward. We're extremely sorry that your delivery date was missed, but please be assured that we have taken action accordingly. Please do keep us in mind for any other gifts you're purchasing in the future. Many thanks, Steven

“Bought the Hamper for my husbands birthday. He was delighted, we couldn't fault a thing about the presentation, style of the hamper and the contents.”

Helpful Report

Thank you for taking the time to write your lovely review Jacqueline, we're so pleased to hear that your husband enjoyed his hamper! Thanks again for your kind words, please do keep us in mind next time you're looking for a gift. Many thanks, Steven

“This is the third hamper I have bought , this one for Father’s Day .The service is excellent arrived when stated. The quality and mix of products is excellent and beautifully presented in a fancy box .Excellent valve for money and my dad was highly delighted with his gift. You can’t go wrong with these hampers. The next hamper I order is for myself.😁”

Helpful Report

Thank you so much for your kind review Keith, it's made our morning! I'm so pleased to hear you've enjoyed all your hampers so far - we really appreciate your support. Thanks again, and please do get in touch with us if there's ever anything we can do to help. Many thanks, Steven

“Lovely gift”

Helpful Report

Thank you for taking the time to leave us a 5 star review, we really appreciate it! Please do get in touch if you're ever on the lookout for another gift. Many thanks, Steven

“Excellent gift for a friend's 70th birthday. He loves fine foods and even repurposed your iconic red box for his vintage car.”

Helpful Report

Thank you for your lovely review Lorraine, it's made our afternoon. I'm so pleased that your friend enjoyed his hamper - the sturdy red box will look great in his car! Thank you again, and please do keep us in mind next time you're looking for a hamper. Many thanks, Steven

“We use the hampers at my company and they are well received and appreciated by the guests. Its great that we can choose what goes into the hampers, so we can customise them to our guests liking. The items are well packed in a lovely box, which makes it more special.”

Helpful Report

Thanks so much for taking the time to leave us a review Jayne. We love working with you to help create a special experience for your guests! Many thanks, Steven

“First class, it's for a father's day gift and he likes all that date in the hamper”

Helpful Report

Thanks for your 4 star review David, we really appreciate it. We're pleased to hear that your dad likes his hamper and hope he has a great Father's Day. Many thanks, Steven.

“It was good selection beautifully packaged and Baxter's quality food”

Helpful Report

Thank you for taking the time to leave us a review Dorothy, we're so pleased to hear you liked your Scottish Pantry hamper. Please do keep us in mind next time you're looking for a gift. Many thanks, Steven.

“Staff member wonderful but on opening disappointed as you could buy products much cheaper separately. Made for a lack luster present. It would be nice for the money to have a few more treats. Certainly not staffs fault.”

Helpful Report

Thank you for taking the time to leave us a review and for your kind words about our team. We're very sorry to hear that you were disappointed with your recent purchase. We have recently relaunched our range of hampers to offer much better value for money, with lower prices and more items in every single hamper. We believe our new range now meets the high standards our customers expect. Unfortunately, you placed your order as we were in the process of making this change to the website and ordered an older hamper containing 5 items, several of which were out of stock. We contacted you and offered you a bottle of our bespoke Speyside Single Malt Whisky, valued at £57, at no extra cost as our way of an apology which you kindly accepted. However, we understand that this did not fully meet your expectations, and we regret that your hamper contained fewer items than anticipated. We sincerely apologise for your experience. This is not the excellent service we aim to deliver. If you decide to give us another chance in the future, please get in touch with us directly so that we can make this right. Many thanks, Yvonne Customer Services Representative

Baxters of Scotland is rated 4.5 based on 15 reviews