“Good product but learning experience needs to be better. I've been using it on and off for a year, found it handy to dip in and out of lessons. Affordable way to get taught from experts in their field. Felt the video search tools could be better and pdf course notes are clunky to use on a mobile device.”
Hi there,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve some of the issues you mentioned.
We've recently released our new search feature of both web and app (iOS and Android devices), so I hope this helps resolve the search issue you mention.
Could you let me know more about difficulty you have using the course notes on mobile? This feedback is really useful for us, so that we can make things better in the future :)
Best,
Rebecca
“I really love this course. I made the baguette for the first time last weekend and they came out so delicious. I'm going to try my hand at them again. Thanks for providing such a great course by such an experienced teacher!”
“I really like the content and the scope of this app however the costing is very heavy ! I will sadly not be renewing on that basis as I do not see how the cost relates to the value of the content.”
Hi Jonathan,
Thank you for your feedback. We value every BBC Maestro customer and want you to get the best out of your BBC Maestro subscription.
I can see you just purchased your subscription in September, so I hope that you enjoy the next 11 or so months with BBC Maestro. We have some great new courses launching, including a Mixology course with Ago Perrone and Jo Malone will be bringing her business-savvy to the platform very soon!
Best wishes,
Rebecca
“Not that impressed. Paid for the single course option, the Introduction to Photography.
It has been quite dissapointing, as an introduction to photography, with very little time spent on the technical aspects that I would have expected in an introductory course - which would be more beneficial than anecdotes about Rankin's career or the presence of guest (co) presenters spinning yarns about their career.
Generally, a bit dissapointing”
Hi Michael,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“Instructors are the top in their field . The topic is broken down in easy to manage lessons. The information contained in them is valuable . There are so many great subjects to take !”
“I didn't like the drawing course, and would like my money back. The course was like a promotion of the teacher and there was no practicality of teaching drawing in it”
Hi Eleonora,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you. Alternatively, they can action a refund for you.
Best,
Rebecca
“I’m really enjoying the Julia Donaldson course an excellent introduction to children's picture book writing, every lesson is a golden nugget of information thank you BBC Maestro.”
“Complete waste of time and money! I did the sleep maestro and I didn’t learn a thing know already and she waffled in about why we need to sleep but not how to overcome difficulties. Didn’t help me at all…might as well have flushed the money down the loo! Not impressed at all.”
Hi Amanda,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“The courses are easy to follow and full of expertise. It is like having a mentor who is at the top of their field, sharing skills and knowledge. This is an enjoyable way to learn in bite-size lessons, full of great information.”
“What I like is each episode is bite size and you can take your time. Expert tuition makes you think and you are challenged gently so you move forward. Thoroughly enjoying it.”
“I have totally enjoyed Carol Ann Duffy's class on Poetry Writing. She is clear, brilliant, modest, humorous -- she connects. She's taken my understanding of poetry in new directions, and made deeper connections. One of the best courses I've ever taken.”
“Many writers i respect recommended Alan Moore's course and I'm so glad I watched it. He is an amazing storyteller and an engaging lecturer. I laughed out loud several times and love that though he is best known for a certain type of genre and medium in comics, he has a huge range of books that he uses as examples. I added so much to the TBR pile, including many authors I've never heard of before. There's a lot of practical advice here, told in a memorable way, and I think beginning and more experienced writers can learn something new.”
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