Hi Anatoli,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at [support@bbcmaestro.com] to let them know if there's another course that interests you and we can get this exchanged for you.
Best,
Zoe
“I'm not that enthusiastic. Maybe I'm not far enough, but I think this is a waste of my money so far. It's quite unprofessionally recorded, looking into the wrong camera or into a book. Too bad, I expected more.”
Hi Joan,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at [support@bbcmaestro.com] to let them know if there's another course that interests you and we can get this exchanged for you.
Best,
Zoe
Hi Suhyun,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve some of the issues you mentioned.
It would be great if you could get in touch with our amazing customer support team at support@bbcmaestro.com and let us know a bit more detail about the technical problems you've experienced so that we can help.
Best,
Zoe
“I started the wine course - really enjoying it but really struggling to get access to the site. It won’t let me login. I’m using an iPhone for access and it just won’t work.”
Hi Katy,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve the issue you mentioned.
It would be great if you could get in touch with our amazing customer support team at [support@bbcmaestro.com] and let us know a bit more detail about the technical problems you've experienced so that we can help.
Best,
Zoe
Hi there,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve some of the issues you mentioned.
One of our amazing customer service team members will be in touch with you shortly to help resolve these issues for you. If for some reason you don't receive the email or need any further help you can get in touch with the team at support@bbcmaestro.com.
Best,
Rebecca
Hi Anthony,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“I signed up for Jonathon yeos course and was very disappointed. He talks about himself a lot but never actually shows us how to do anything. Maybe I misunderstood what I would be getting out of this course but it was a total waste of money.”
Hi Lisa,
Thanks for your review. We value every BBC Maestro customer, and really value your feedback.
All courses have detailed course notes to accompany them, which a lot of learners find really useful when watching a course, especially when completing the course exercises. The notes and exercises can really support you in getting the most out of the course.
I hope this helps, but feel free to contact our amazing customer service team at support@bbcmaestro.com if you would like more support!
Best,
Rebecca
“I’m sorry to say I was very disappointed in the Jonathan Yeo lesson. I would describe it as more like a lecture. It was very interesting, but I thought I was subscribing to a lesson, involving an oil portrait painting project for me to undertake. Had I known, I would not have subscribed. It wasn’t that cheap, either.”
Hi Richard,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
I can see you purchased a single course, and we'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“I was quite disappointed as I thought I would get more information on technique, the hows, and instruction rather than just a history of graphic design. While looking at the works and the process was interesting, I feel like I could have found some of this on YouTube for free.”
“Sorry to use this opportunity to let you know the Gary Barlow piece goes haywire with multiple parts playing simultaneously hope you can sort this James”
Hi John,
We’d love to help you get the most from the platform. Let us know what you’ve tried and we’ll try and find something that we think you would enjoy.
And if you’re really not happy we do have a 30-day money back guarantee if you made your purchase recently? Just get in touch with our support team at support@bbcmaestro.com
Best,
Lily
“I can't say that I was impressed by the Rankin Photography course as I wasn't. Rankin himself comes across really well but I thought that the practical aspects of the course, such as manual settings were given very little time. Then suddenly he was in a studio with an experienced model, make up artist and lighting assistants. Most photographers will only ever dream of having such facilities.
The interviews with the model and the 3 other photographers were informative and interesting but I doubt that anyone will learn a great deal from it.
This course tempted me into the Maestro program but I fear it will have been money wasted as Youtube provides far more practical information.”
“Very mixed in terms of the presenting skills of the ‘Maestro’s. Some may be experts in their fields but are not very personable. Also, I’m very disappointed that they have been trailing a photography course by Rankin but it is still yet to appear and nobody will tell me when it will.”
“I think the tutor writes some of the most sublime TV dramas I’ve ever seen - I mean Line of Duty was superb.
The course? For me it was too advanced. It was more akin to a master class for established writers looking for a spring clean. To reset themselves on a clean technical sheet.
I was bored by lesson 3, ditched the course by lesson 8.
There seems to be nothing out there for someone like me who has a dozen of pilots and the most dangerously believable antagonists but I don’t know how to get it down.
I mean a 15 beat? A seriale?!
Not a scooby do.
So I’m back in the wilderness with my wonderful fresh original material - why can’t you put on a tv drama writing camp?
Spoon feed me the nuts and bolts and see what you get?”
