Bedkingdom.co.uk Reviews

"I bought a Flair White Wooden Explorer Playhouse Bed in August 2024. By August 2025 the frame had already snapped clean through at a join. On a child\u2019s bed. Let that sink in.\r\n\r\nThe quality was questionable from the start. The wood is low-grade, almost like chipboard. The paint chips off at the slightest knock and the whole thing simply is not built to last. Even when fastened together correctly, the bed would creak and flex at the slightest movement of my child. You could hear it from the other side of the house.\r\n\r\nWhen I reported the failure (with timestamped photos proving it happened before the warranty expired), Flair tried to brush it off as \u201cwear and tear\u201d. They then framed any support as a \u201cgoodwill gesture\u201d rather than accepting responsibility, and even suggested \u201cexcessive force\u201d was to blame. Apparently, a child sleeping in their bed is misuse.\r\n\r\nWhat makes this worse is their reluctance to help with what is a glaring safety issue. The bed has since been discontinued, and they admitted replacement parts might not even fit. Their answer? Send me parts anyway and hope for the best. Nothing says \u201cquality furniture\u201d like patching a broken child\u2019s bed with leftovers.\r\n\r\nAnd now, despite me providing clear proof that the damage happened within the warranty period, they are flat-out refusing to do anything further. Instead, they have chosen to ghost me because they apparently cannot handle a bit of snark from a frustrated customer.\r\n\r\nThis is not just poor service, it is unsafe. A structural frame failure in less than a year proves it was not fit for purpose. Flair clearly prioritises deflecting blame over child safety and their handling of this has been appalling.\r\n\r\nIf you want a bed that is actually safe and made to last, avoid Flair. Low-quality wood, chipped paint, poor build and a company that will not stand by its products."

"Faulty parts. Avoid this company\r\nWe ordered the bed and it was supposed to arrive within 2 days. We were contacted saying stock was unavailable and told to pay more to get a more expensive model..suddenly they found a bed in 2 days later and shipped it out to us.\r\nWhen the bed arrived the measurements of the bed were incorrect, when we tried to return the bed we were told that we had passed the 14 day return period as it was the 15th day since the bed arrived.\r\n\r\nI tried explaining that the bed had lots of cracks in the wood as well but was told that I now had to deal with it as it was over the 14 day return period.\r\nI'm currently heavily pregnant and couldn't put the bed together myself so had to wait for my husband to find time out of his work rotations to fix the bed.\r\n\r\nI would avoid this company. They are very unhelpful and advertise things cheap only to try and force you into a more expensive option."

"Faulty parts. Avoid this company\r\nWe ordered the bed and it was supposed to arrive within 2 days. We were contacted saying stock was unavailable and told to pay more to get a more expensive model..suddenly they found a bed in 2 days later and shipped it out to us.\r\nWhen the bed arrived the measurements of the bed were incorrect, when we tried to return the bed we were told that we had passed the 14 day return period as it was the 15th day since the bed arrived.\r\n\r\nI tried explaining that the bed had lots of cracks in the wood as well but was told that I now had to deal with it as it was over the 14 day return period.\r\nI'm currently heavily pregnant and couldn't put the bed together myself so had to wait for my husband to find time out of his work rotations to fix the bed.\r\n\r\nI would avoid this company. They are very unhelpful and advertise things cheap only to try and force you into a more expensive option."

"Faulty parts. Avoid this company\r\nWe ordered the bed and it was supposed to arrive within 2 days. We were contacted saying stock was unavailable and told to pay more to get a more expensive model..suddenly they found a bed in 2 days later and shipped it out to us.\r\nWhen the bed arrived the measurements of the bed were incorrect, when we tried to return the bed we were told that we had passed the 14 day return period as it was the 15th day since the bed arrived.\r\n\r\nI tried explaining that the bed had lots of cracks in the wood as well but was told that I now had to deal with it as it was over the 14 day return period.\r\nI'm currently heavily pregnant and couldn't put the bed together myself so had to wait for my husband to find time out of his work rotations to fix the bed.\r\n\r\nI would avoid this company. They are very unhelpful and advertise things cheap only to try and force you into a more expensive option."

"Faulty parts. Avoid this company\r\nWe ordered the bed and it was supposed to arrive within 2 days. We were contacted saying stock was unavailable and told to pay more to get a more expensive model..suddenly they found a bed in 2 days later and shipped it out to us.\r\nWhen the bed arrived the measurements of the bed were incorrect, when we tried to return the bed we were told that we had passed the 14 day return period as it was the 15th day since the bed arrived.\r\n\r\nI tried explaining that the bed had lots of cracks in the wood as well but was told that I now had to deal with it as it was over the 14 day return period.\r\nI'm currently heavily pregnant and couldn't put the bed together myself so had to wait for my husband to find time out of his work rotations to fix the bed.\r\n\r\nI would avoid this company. They are very unhelpful and advertise things cheap only to try and force you into a more expensive option."

"Faulty parts. Avoid this company\r\nWe ordered the bed and it was supposed to arrive within 2 days. We were contacted saying stock was unavailable and told to pay more to get a more expensive model..suddenly they found a bed in 2 days later and shipped it out to us.\r\nWhen the bed arrived the measurements of the bed were incorrect, when we tried to return the bed we were told that we had passed the 14 day return period as it was the 15th day since the bed arrived.\r\n\r\nI tried explaining that the bed had lots of cracks in the wood as well but was told that I now had to deal with it as it was over the 14 day return period.\r\nI'm currently heavily pregnant and couldn't put the bed together myself so had to wait for my husband to find time out of his work rotations to fix the bed.\r\n\r\nI would avoid this company. They are very unhelpful and advertise things cheap only to try and force you into a more expensive option."

"Do Not Purchase From This Company!\r\nBed arrive damaged and Bed Kingdom customer service have been less than useless in providing a return for a refund. \r\nMain components of the bed are unsuitable so left with a \u00a3500 bed unfit for its purpose\r\nWorst company I have had to deal with."