Ben Simpson Furniture Ltd have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service and refunds.
“
From ordering to receiving our new mantle everything was great product is fantastic at a great price
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- Thomas Acton
“
We ordered the 140mm Rustic Mantel to make more of a feature of our log burner. We are really pleased with how it now looks. The delivery time was good, the price was good so we would highly recommend using Ben Simpson Furniture.
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- David Ashworth
“
We bought a console table from Ben Simpson and absolutely love - it’s a great piece and an affordable price. We’ll definitely order again.
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- Christine McLean
“
Love the oak mantlepiece I ordered. Excellent customer support during the order and delivery. Highly recommend.
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- Joseph Enright
“
We ordered the 140mm Rustic Mantel to make more of a feature of our log burner. We are really pleased with how it now looks. The delivery time was good, the price was good so we would highly recommend using Ben Simpson Furniture.
”
- David Ashworth
“
I am very pleased with the shelf, the wood and the finish are of high quality. Ordering was straightforward with prompt delivery. I would definitely recommend.
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- Christopher Enticott
“
They accepted my return and gave me a full refund even though because of courier mistake, they hadn’t actually received it all back ( only brackets arrived).
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- Patricia Palmer
“
Since the damage wasn’t so noticeable as before I opted for the refund.
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- Wayne Green
“
I hadn't realised that the light oak rustic floating shelf I had ordered was a piece of stained fairly rough pine. Maybe I should have looked closer before ordering. The shelf was relatively easy to fit but one of the holes wasn't deep enough to accept the length of pin so there is a wider gap between the wall and shelf at one end. The supplier gave me a 50% refund for the problems.
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- Anonymous
“
Excellent workmanship, absolutely thrilled with my wooden shelves. Fantastic service, delivered well packaged. Definitely recommend.
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- Alison
“
What a fantastic company and service! The quality of the products are incredible (and very affordable), the delivery is so rapid and when (through no fault of their own) a shelf was damaged in transport, they swiftly replaced it within 2 days. Thank you for being so helpful and great!
”
- Polly Toossi
“
Bought two beautiful outdoor lanterns, really pleased with the quality for the price. And I was also very pleased with the customer service with a small query I had - came back to me within the hour with a solution to my problem. I’m really glad I have found this company and look forward to ordering more items in the future!
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- Jonquil Wing
