“Biscuit clothing always offers a fantastic, chic clothing selection; the delivery is reliable and the items carefully packaged. Many thanks Biscuit team!”
“Amazing service very quick ordered the Andrea Reading Glasses which I can highly recommend ! I ordered the wrong strength first and they managed to get me the right ones sent out to me the next day very happy”
“Absolutely delighted with my purchase.
Beautifully packaged, reasonably postage and the garment was as described.
Excellent service from Biscuit Clothing.
Highly recommended”
“I have ordered a couple of pieces online but pop into the shop when I’m in Edinburgh. Online and in store service brilliant and such a lovely selection of pieces.”
“Sloppy. They are very keen on bombarding you with emails, but less enthusiastic about answering your emails when you tell them the items you paid for do not arrive.”
Good Morning ! Many thanks for leaving us a review however we are naturally disappointed to receive two stars - unfortunately, having looked up your order, we are unable to find any correspondence from you at all regarding your order or indeed any issues you have faced. All of our emails are replied to promptly Monday-Friday and searching both your name and email, our system does not indicate anything received from your address. We can only apologise for this.
Looking at the tracking provided via email to you March 13th, Royal Mail indicates that they did indeed deliver your order to the address you provided. Unfortunately, reviewing this now, we see that you did not provide a delivery number/house name, only a road name which could be the reason for you not receiving the goods. Unfortunately our labels are printed automatically through our system utilising the details for delivery provided at checkout.
We can certainly raise an investigation with Royal Mail regarding this - particularly given the tracking indicates delivery - however note the incorrect address provided will likely be the issue given to us. Whereas we would typically send out a replacement order whilst this investigation is handled, we are unable to do so on this occasion given this item has now sold out. As such, our only option will be to refund.
Please note that customers are not obliged to receive our emails, and given you feel you are being bombarded by these, we are more than happy to remove you from our mailing list.
I trust this meets with your satisfaction and again, we apologise for any inconvenience however can only deal with information we receive.
With Best Regards,
Biscuit
“The lady who served me in the shop was delightful. So cheerful, friendly, unitimidating and warm. I would usually have been nervous to come into a smaller boutique but she put me at ease and made me feel so relaxed and welcome. I ended up buying a few pieces for my trip to Paris as I didnt feel under pressure. She truly is a huge asset to the company. I would definitely shop here again just because of the nice experience she made my visit. Thank you. The clothes are also lovely!”
“All the independent boutiques in my area (Dorset) have closed, so I'm now shopping in Edinburgh LOL.
I've just bought the Five Lucia Night Trousers and the Mos Mosh Dara Deluxe Mid Blue Wide Jeans, they're gorgeous.
To anyone who reads, please, please support the independent boutiques.”
“Excellent customer experience in the online purchase of a beautiful Stella Nova silver fringe skirt. Fast postage, beautifully packaged,sent with love and care, thank you!”
