“Sloppy. They are very keen on bombarding you with emails, but less enthusiastic about answering your emails when you tell them the items you paid for do not arrive.”
Good Morning ! Many thanks for leaving us a review however we are naturally disappointed to receive two stars - unfortunately, having looked up your order, we are unable to find any correspondence from you at all regarding your order or indeed any issues you have faced. All of our emails are replied to promptly Monday-Friday and searching both your name and email, our system does not indicate anything received from your address. We can only apologise for this.
Looking at the tracking provided via email to you March 13th, Royal Mail indicates that they did indeed deliver your order to the address you provided. Unfortunately, reviewing this now, we see that you did not provide a delivery number/house name, only a road name which could be the reason for you not receiving the goods. Unfortunately our labels are printed automatically through our system utilising the details for delivery provided at checkout.
We can certainly raise an investigation with Royal Mail regarding this - particularly given the tracking indicates delivery - however note the incorrect address provided will likely be the issue given to us. Whereas we would typically send out a replacement order whilst this investigation is handled, we are unable to do so on this occasion given this item has now sold out. As such, our only option will be to refund.
Please note that customers are not obliged to receive our emails, and given you feel you are being bombarded by these, we are more than happy to remove you from our mailing list.
I trust this meets with your satisfaction and again, we apologise for any inconvenience however can only deal with information we receive.
With Best Regards,
Biscuit
“The plates arrived promptly and were well packaged. Slightly disappointed that the glaze on the lemon plate is quite cracked which is not ideal as it is a gift but I love the plates.”
