“Lids of boxes are a bit on the thin side not as good as the larger boxes Postage box arrived very damaged a few boxes are not of use as not bubble wrapped or protected inside the large box very disinfected”
Hello Jennifer - thank you so much for your review, we really appreciate you letting us know about the issues with packing, and must apologise as this isn't how items should be received at all. I'm personally sending you an email now to arrange for damaged items to be replaced on a next day service.
I have also flagged with our warehouse and despatch team to make sure we pack items more securely in future. Our boxes should all be in made-to-measure outers to ensure they arrive in pristine condition.
Happy customers mean the world to us, so please know that on the rare occasions things go wrong, we will always to our utmost to rectify the situation.
Very best wishes
Claire, Director, BoxMart
“Incredibly helpful, top notch communication, very good products, and the order arrived within 24 hours. Literally nothing could have been done better. As such, would highly recommend and will certainly be using again myself.”
“I discovered Boxmart recently, and wow - what an amazing Company! I'm sad it's taken to now to meet them and their products; however am delighted with my new boxes and excited to be working with the Team on a whole new range for my Business ? From the very beginning, the friendly and 'can-do' approach is a breath of fresh air. I can't thank you enough”
