“The only place I knew that sold the items I wanted was b and q but they were sold out everywhere. Then I came across them listed at Buildiro. I admit I was a little sceptical but gave it a chance and they came up trumps. Thank you so much Buildiro. Highly recommended.”
“Extremely Bad Customer Service.
100% advise to avoid them. Worthless to use them again. Item never arrived, never got refund and never got any contact from Buildiro.
Keep chasing them but all useless.
Keep away from them”
Dear reviewer,
Thank you for your feedback. Let me clarify this situation. Kindly note that our courier has delivered your order the following business day, just like the Next day delivery option promises. However, you refused to accept the delivery, as you claimed that it must have been delivered before 3pm, and our courier arrived around 6pm. Please be informed that there has never been any condition such as this; the only condition regarding 3pm and the Next day delivery is that an order needs to be placed before 3pm so that we can ensure the delivery on the following business day.
Also, I am sorry to hear that you have been chasing us and got no reply, I checked my inbox and so did my colleague, but there has not been a single e-mail from you. Please contact us on support@buildiro.com and we can have a look at this situation again. Kindly note that you have been refunded the whole amount immediately after refusing the order, so please double check your bank account for the refunded amount.
Wishing you all the best, Freddy from Buildiro.
Dear Peter,
Thank you for sharing your feedback, we are very sorry that we disappointed you. In fact, I'd be upset too if I were you. Unfortunately, our supplier has failed to provide us with products from your order, so we had to cancel it. Kindly note that we are taking your comment very seriously, as well as trying to prevent this from happening again.
Warm regards, Freddy from Buildiro.
“Said you had stuff in stock. Spent some time placing order. Waited some time then got an email saying it wasn’t possible to process order and got a refund. Would be wary of using.”
Dear Jon,
Thank you for sharing your feedback. I would like to sincerely apologise for any inconvenience caused by this situation, I understand it must have been frustrating to you. There has been an issue with stock availability at that moment, which is why we were unable to deliver your order and must have cancelled it. However, since then we learnt from our mistakes and improved our services to prevent this from happening again. I really do hope that you will make a purchase from us once again so that we can show you that since your last order, we worked very hard to become the best at what we're doing.
Wishing you all the best, Freddy from Buildiro.
“The delivery came quickly, even after selecting 2-4 days it arrived on the second day. Delivery driver was friendly and helpful. I wasn't able to get what I needed delivered from anywhere else and Buildiro sorted it straight away, and it was one of the cheapest.
I would definitely recommend them and use them again. Great all round!”
