“The delivery came faster than expected, and when I realised I had ordered the wrong size, they organised for an exchange to happen immediately. Thanks :)”
“The website was very easy to navigate and I managed to purchase my products very easily. I used the 2-4 day delivery service and it came on day 2. Superb. The delivery driver was second to none, helpful, friendly and courteous. 👌🏾👍🏾👏🏾. I will definitely be ordering again. 5🌟 all the way.”
“A great service. Was struggling to get bonding coat as it was out of stock for a while in all the stores. I placed an order for 2-4 days delivery but it all arrived the very next day and our delivery driver - Lukas even agreed to carry all of the items to our storage room as we did not have anyone on site to carry such heavy bags. Amazing!”
“Managed to supply the relevant quantities of a product at a price that was unmatched at several other online retailers. Fast and efficient service. Will but from again”
“Buildiro were able to supply a product I couldn’t get the quantity I required elsewhere which was extremely handy ! although slight delay to delivery for part of the order , the communication I received from Jacob one of there sales managers was excellent and he kept me up to date .”
“I placed the order, two trellis on 11th July, received an email, telling us it's on the way. Tracking showed that we received with even a driver's name. But I have never received the delivery. I called, explained and received the email, saying the delivery would be the next day, 22nd. But again no delivery made, no call , no email. I called 3 times but no reply.
I just received a belated email, there is no product in fact so the refund will be made within 5 to 10 days.
What kind of business is this?”
Dear reviewer,
Thank you for sharing the feedback.
We are very sorry about the inconvenience we caused you. If you allow me to explain, we were dealing with some system difficulties last week, which is why you received the incorrect information about your delivery. After we found out that we are unable to deliver the product, we contacted you immediately, but unfortunately, the e-mail never reached you. My colleague contacted you the following morning when she found out that you called, as she saw that something was not right, but we understand that we should have reacted faster.
We take your review as a suggestion for our improvement, your comments has been discussed at length with a responsible team leader to prevent this from happening again.
Please accept our sincere apologies and thank you for bringing this issue to our attention.
Wishing you all the best, Freddy from Buildiro.
