Careline365 Reviews

Name: Careline365
Address: 42 Barnard Rd, Bowthorpe Employment Area, Norwich, Norwich, Norfolk
Rating: 4.64

4.6 Rating 194 Reviews

93 %

of reviewers recommend Careline365

Company Reviews

Product Reviews

Metrics

4.6

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Careline365 5 star review on 21st February 2022

Rodney Perry

Anonymous

Anonymous // 01/01/2019

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“really impressed how quick they set it up”

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Posted 2 years ago

“Very clear when order was placed. Unit received promptly as promised. Very easy to install with clear instruction manual. Would highly recommend!”

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Posted 2 years ago

“Very efficient and helpful . Very impressed”

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Posted 2 years ago

“Absolutely no problem with the equipment and the capability to do the job that it's intended for. I do however have an issue with the administration side of the initial setup. When it comes to registering emergency contact numbers it really falls short. Firstly there is supposed to be a form in the package when it arrives, there wasn't. No problem the leaflet states that this important task can be completed on line, having followed every possible link it became clear that this facility did not infact exist. So the only option left is to phone and request an emergency contact form be sent out, this necessitated speaking to three different individuals. Unnessesary complications to an otherwise efficient system.”

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Posted 2 years ago

“Always respond promptly , excellent customer service, couldn’t do without you”

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Posted 2 years ago

“Easy to install and almost immediately has come in to its own.”

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Posted 2 years ago

“Really 'good' answers to questions. I feel that the lines connected by phone need to be explained further...i.e.that although testing shows that a'help' call has been made, there is no-way a person who has fallen/had a stroke could speak to the operators..100m or 300metres could be too far to call-out. All answers were given in a patient and understanding manner and return of pendants that were found to be unsuitable was easy due to very prompt action by yourselves. Thank you very much Heather Harris.”

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Posted 2 years ago

“The information required to set up the form should be able to be accessed as I'm setting it up for my father remotely and I cant get any further now because there's info I dont have. This could occur all the way through the form because I cant see what's required ahead”

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Posted 2 years ago

“Ordering easy set up easy testing was easy and operator was more than patient and helpful followed my delivery instructions to the letter as of first couple of weeks everything looking good but as only had Caroline for a couple of weeks time will tellearlydays yet”

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Posted 2 years ago

“It was very easy to install and test. The support team very helpful from ordering to testing.”

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Posted 2 years ago

“Helpful customer service, very prompt delivery, easy to set up and test, I thoroughly recommend Careline 365”

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Posted 2 years ago

“Arrived as promised. Even I could set it up. Test was quick and service very good. Impression is of an efficient company and well trained staff”

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Posted 2 years ago

“So easy to set up. Call handlers friendly and clear.”

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Posted 2 years ago

“Excellent service. Ordered over the phone Saturday lunch time and it was delivered on Monday morning. Dad inadvertently unplugged it yesterday and I immediately received an e mail alerting me to the fact. Well done Careline”

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Posted 2 years ago

“We had to arrange this very hastily as our elderly relatives very suddenly became I’ll and stopped being self sufficient. It was a stressful time but every stage of the order and installation was painless and all questions were answered by either the FAQs or very quickly by very friendly, very polite staff on the helpline.”

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Posted 2 years ago

“Very pleased with our purchase, and very grateful already. The alarm was only set up on Friday, and on Monday my father had a fall in his back garden. Careline called him an ambulance and called me, and he spent the night in hospital. He would not have been found til the next day if he didn’t have the alarm. Absolutely wonderful and kind service, thank you so much.”

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Posted 2 years ago

“I find Careline reassuring as the calls are answered promptly. The people I have spoken to were polite and helpful.”

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Posted 2 years ago

“Selection of the members of a practice and members of the practice. Which into the occasion of the senior management team and 2 two for.”

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Posted 2 years ago

“The person I spoke to on the phone was very helpful and explained everything clearly . Equipment arrived next day as promised .”

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Posted 2 years ago

“Well I was hoping to say good only but we cannot get confirmation of account then we can do a sos start and hope it goes well only two weeks and still no message”

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Posted 2 years ago

Careline365 is rated 4.6 based on 194 reviews