Careline365 Reviews

Name: Careline365
Address: 42 Barnard Rd, Bowthorpe Employment Area, Norwich, Norwich, Norfolk
Rating: 4.64

4.6 Rating 194 Reviews

93 %

of reviewers recommend Careline365

Company Reviews

Product Reviews

Metrics

4.6

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Careline365 5 star review on 21st February 2022

Rodney Perry

Anonymous

Anonymous // 01/01/2019

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“New user but so far very impressed. Can't wait however for the wristwatch version to arrive. It would probably prevent the accidental calls that I am prone to make.”

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Posted 6 months ago

“I have recently moved so need someone to help setting it up and testing it.i have been paying since March with no service.i have contacted you with no help.”

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Posted 6 months ago

“I’m sorry to say but my experience with care line 365 has not been a good one. I was told by the sales person that the pendant was discreet and it wasn’t, it was cumbersome and very obvious and also hard to wear. When I called to try to return and refund I was firstly mocked by the first operative, then helped by the second one but wasn’t allowed a full refund! The whole experience left a very horrible impression on me and my family.”

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Posted 6 months ago

“Our first fob had a faulty SIM card so we had calls from rogue companies. However after a couple of calls we have received our new one and all is well.”

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Posted 6 months ago

“Unfortunately my Mother has had issues with her wrist pendant since installation. She has had a few false alarms just by moving her wrist. Another false alarm she was asked to remove batteries from base station, turn on & off all very consider a 84 year old. Luckily at the time she also had someone with her who was able to assist. But the latest failure,since recalibrating she fell over & the alarm didn’t even trigger. She is now unwilling to wear it & feels it was a waste of money.”

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Posted 6 months ago

“Only just got set up so too soon to pass comment but so far so good”

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Posted 6 months ago

“Quick service.my unit developed faulty and the replacement arrived the next day.great servi”

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Posted 6 months ago

“I pressed the button by mistake twice and the operator responded within seconds and both said no problem as long as I'm okay.Great.”

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Posted 6 months ago

“Very good responses.”

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Posted 6 months ago

“Thankyou for being such lovely people, but the latest equipment especially the upgraded wrist device is terrible.”

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Posted 6 months ago

“Very happy with careline, just a couple of small things, the system seems quite sensitive to going off, hopefully it will settle down in time as new, also the watch strap could be made stronger as the strap is held on with pins, the pin popped out luckily we didn't lose it, but if you do you cannot wear the watch, but other than this very happy thankyou careline.”

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Posted 6 months ago

“Easy to understand and easy to install”

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Posted 6 months ago

“new customer.but service is excellent so far.”

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Posted 6 months ago

“It gives me peace of mind as I live on my own. No family near me. I have set the alarm off by mistake and the operators are so lovely. Nothing is too much trouble.”

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Posted 6 months ago

“This has given the entire family peace of mind for no matter where I am Carelne tracks me. When away from the house WEAR it.”

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Posted 6 months ago

“Very helpful company. Works brilliantly. Recovering from a stroke, my Dad fell over at the weekend (luckily he was unhurt) and it triggered the response from Careline immediately, so have seen it in action and feel very reassured.”

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Posted 6 months ago

“Everyone I have spoken too has been so helpful, professional and understanding. I have inadvertently activated the alarm on three occasions and must say I am so impressed with the rapid response. My only criticism is the black neck band which looks very ugly especially when wearing summer clothes. I feel confident that should there ever be an emergency, I know I am in good hands. Thank you to the team who look after me. Rae Palmer”

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Posted 6 months ago

“Very helpful and efficient service.”

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Posted 6 months ago

“Only criticism is the price increase is substantial and you now have set it up yourself as my previous unit a had for my mother someone came to install it.But otherwise very pleased with service. Friendly staff very helpful on the phone.”

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Posted 6 months ago

“My call was answered quickly and Drew, the call handler, was very helpful. He told me I can contact them at any time. The equipment came the next day and was easily installed by my son-in-law. It gives me peace of mind.”

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Posted 7 months ago

Careline365 is rated 4.6 based on 194 reviews