Careline365 Reviews

Name: Careline365
Address: 42 Barnard Rd, Bowthorpe Employment Area, Norwich, Norwich, Norfolk
Rating: 4.64

4.6 Rating 194 Reviews

93 %

of reviewers recommend Careline365

Company Reviews

Product Reviews

Metrics

4.6

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Careline365 5 star review on 21st February 2022

Rodney Perry

Anonymous

Anonymous // 01/01/2019

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“I ordered this alarm online and found it very easy to do. The parcel arrive the next morning and was easy to set up. When I did the test alarms the ladies who o spoke with were all very pleasant and friendly.”

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Posted 2 years ago

“Helpful staff and a good response to a request for an updated system. Very quick delivery of equipment. It would be helpful if Careline sent an email confirming they have received old and/or damaged that has been returned to them.”

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Posted 2 years ago

“Very easy to order and very quick delivery. Set up was very straight forward, and very helpful staff on the phone. Very happy so far.”

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Posted 2 years ago

“Very Easy to set up. Helpline excellent.”

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Posted 2 years ago

“It has given me and my family piece of mind. To know I have help when needed. My family live quite a long way from me. Thank you.”

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Posted 2 years ago

“I only made enquiries with Careline one week ago and I was extremely impressed with the patience and information that I was shown and given. I had no hesitation to make the decision to proceed with Careline. I decided with NO hesitation to give them a chance. I have paid slightly extra for the FALL detector -in case I ever have a fall. I have an artificial hip which is 23 years old - and so I’m on borrowed time with it. I was extremely pleased with the clear correspondence from them immediately - by email and by first class the following day by post . I was told that I would receive my package the following day by Royal Mail. I received confirmation from Royal Mail the next day - that I would be receiving a package and they gave me the time period it was likely to arrive. I was going out - but I have a notice on my outside porch door that any parcels could be left in the porch. The instruction booklets were easy to understand for setting it up . As I’m 80 years old - I did need my grandson to come to install the “ key safe “ in my porch. He found it easy to install . However , it is waterproof and it can be left anywhere outside. Eg in a shed or behind a bin etc The “ key safe” only cost £25 to purchase. The system was very easy to test and extremely easy to set the contacts set in place. I pressed the white square by ACCIDENT the day after I had it all in place and they phoned me immediately - to check I was ok. I am very pleased with everything so far .”

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Posted 2 years ago

“Operators are always calm and patient. It gives me confidence that I am not on my own”

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Posted 2 years ago

“Very happy with the service Careline has given my mother in law.”

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Posted 2 years ago

“the box answered mrs jackson”

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Posted 2 years ago

Hello Sandra, Thank you for leaving us your feedback. I am sorry to hear of the difficulties you experienced with the starting up of your account. Having located your account, I can see you have been in touch with our Senior team who have been able to resolve your complaint. During initial testing, our Alarm Centre team will always confirm the full name and address of the user to make doubly sure that the system is linked to the correct account. Thank you for bringing this to our attention as it is very important for us to investigate how this happened to ensure this cannot happen again. Best Wishes, Careline365

Posted 2 years ago

“Excellent service, very helpful,”

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Posted 2 years ago

“I have received the box , but awaiting confirmation of the form receipt before activating. All has, so far, been v smooth, with helpful customer support and advice. I read the contract and advise everyone to do so carefully, so you know how the termination agreement works.”

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Posted 2 years ago

“Easy to order fast delivery Easy to set up Helpful assistant when setting up Highly recommend”

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Posted 2 years ago

“Ordering and delivery was easy I received excellent service throughout the process. The team were really helpful with the set up of the alarm so gave me the confidence we have chosen a great company. As a family we now have peace of mind that my Cousin who wants to stay indepentant will have the immediate support should she have an accident while she's alone. Thank you”

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Posted 2 years ago

“Excellent service, fast, efficient and very considerate and helpful of individual needs.”

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Posted 2 years ago

“Very helpful and informative, set up was trouble free due to excellent guidance and instruction, thank you”

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Posted 2 years ago

“Confusion receiving order and payment.order was duplicated and payment confusing.otherwise excellent And helpful telephone staff.”

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Posted 2 years ago

“Excellent service, all my questions answered, very polite & helpful operators”

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Posted 2 years ago

“Careline service is fast, efficient and very friendly. It gives complete reassurance.”

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Posted 2 years ago

“Excellent service and peace of mind. Simple phone call explained everything. Option to purchase/ install your own key safe etc. All set up equipment delivered in under 24 hours and easily installed and tested in under 15 minutes. Couldn't be happier.”

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Posted 2 years ago

“Excellent service so far. Very easy to set up and Jo really helped us test and be reassured it all worked correctly.”

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Posted 2 years ago

Careline365 is rated 4.6 based on 194 reviews