Christy Reviews

Name: Christy
Address: 6TH FLOOR, REAR WING, REGENT HOUSE, 34B HEATON LANE, Stockport, Manchester
Rating: 4.72

4.7 Rating 2,478 Reviews

93 %

of reviewers recommend Christy

4.7

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Christy 5 star review on 8th September 2024

Pauline Moody

Christy 5 star review on 6th September 2024

Karen Orr

Christy 5 star review on 6th August 2024

Susan McConnell

Susan McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order on line. Very pleases with my goods.”

Helpful Report

Posted 5 months ago

Hi Jacqueline, Thank you for taking the time to share your experience! We're pleased to know that you found our website easy to navigate and that you're happy with your purchase. Warm regards, Customer Service Team Christy

Posted 5 months ago

“Ordered two sets of towels of different types with a view to choosing one and returning the other. Fast delivery, both products excellent quality, and Christy's returns process was very simple and free. I also spotted an error on their website and queried it via the on-line "ask a question" function. Got a very fast response and the error has been corrected. Seems like a very together outfit. Am about to order more from them”

Helpful Report

Posted 5 months ago

Hi Dan, Thank you so much for your glowing review! We're delighted to have exceeded your expectations. Good news - We're now on sale! Please visit our website to explore further. Warm regards, Customer Service Team Christy

Posted 5 months ago

“Speedy delivery and top quality bath mat. Might have to look at the towels now if the right price!”

Helpful Report

Posted 5 months ago

Hi Ben, Thank you! We’re glad you’re happy with the quality and delivery. Good news - We're now on sale! Please visit our website to explore further; we hope you'll find our towels to your liking. If you have any questions, feel free to contact us at info@christy.co.uk Best regards, Customer Service Team Christy

Posted 5 months ago

“Great quality good value towels delivered quickly.”

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Posted 5 months ago

Hi Vivian, Thank you! We’re glad you’re happy with the quality and delivery. Regards, Team Christy

Posted 5 months ago

“Very helpful and pleasant staff and Good quality goods - altogether a nice experience”

Helpful Report

Posted 5 months ago

Hi, Thank you for choosing us. We're thrilled that you're happy with your purchase and our customer service. Regards, Team Christy

Posted 5 months ago

“Excellent towels & exceeding quick service.”

Helpful Report

Posted 5 months ago

Hi, We're thrilled that you're happy with your purchase and our service. We look forward to serving you again. Regards, Team Christy

Posted 5 months ago

“The products were as good as ever, the rest leaves much to to be desired. I called for help to return one item, it was too small, so I called to ensure I was doing the right thing with the return and the refund to my payment card. This is where the nonsense started, I spoke with a telephone advisor who somehow managed to mess it up way better than I ever could have managed on my own. I wish I hadn't bothered asking for advice... The advisor sent me a QR code that was NOT for the shop she said to go to. People in the shop were baffled and so was I. I returned home and called back to tell them what happened. I got the same advisor told her I wasn't happy being sent on a wild goose chase and would appreciate this time she gets it correct. That went as it should so, I waited on my refund as I'd put an explanation note inside the parcel and I had told the advisor that same thing; ie. I want a full refund to my payment card. The refund never happened so I was left wondering why? 4/5 days pass still no refund. I then get a text telling of a delivery from the same courier, advising of arrival later that day. I couldn't believe it they had sent the item back to me. So, I refused to accept the item and then days later I eventually get my refund. 9/10 days waiting on refund after I told them TWICE to refund to card. NOT GOOD. This situation has come about because Christy's have now OUT-sourced contact AND delivery to an Asian company. This is happening more and more in the U.K. these days in an attempt to maximise profits. It's 100% A FALSE ECONOMY because this makes lifelong customers like myself, who love the products, left with a choice to make. But NOT this service from thousands of miles away who can misinterpret things too easily. This causes many issues and none of them are pleasant or productive. I will NOT be ordering anything from Christy's until they change it back to U.K. based telephone advisors, and I'm 100% not racist, we are all human, we all deserve respect and the right to live the way we want. I noticed that my bank Halifax did the same thing years back, they have now reverted back to U.K. based advisors. They saw that their customers didn't like it and I'm sure I will not be the only one thinking in this way. Goodbye Christy's (until you see sense)”

Helpful Report

Posted 5 months ago

Hi Michael, We apologise for this experience and hope that our Customer Experience Manager has effectively addressed this to ensure your satisfaction. Best regards, Customer Service Team Christy

Posted 5 months ago

“Absolutely delighted with my new bath sheets.. they are very soft and luxurious.”

Helpful Report

Posted 5 months ago

Hi Lesley, Thank you for sharing your experience with us. We're thrilled that you're happy with your purchase. Regards, Team Christy

Posted 5 months ago

“We have recently re-ordered Essence Towels - HygroCotton 650 GSM in various colours. They are of exceptional quality, very soft, wash extremely well and were an extremely good price. Family and friends who have visited us have asked where we bought them from and we are happy to tell them from Christy. Customer Service is also great, very polite, helpful and quick to respond to any query you may have.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for your glowing review! We're delighted to have exceeded your expectations. We appreciate your recommendation; it's a pleasure to share favourite finds with loved ones. Regards, Team Christy

Posted 5 months ago

“Delivery very good. Website easy to order BUT colours in the images of your products in no way matshed with what I received. I ordered Renaissance, received something called voyager which was a flat beige colour, nothing like the photo. on the website. also, your method of sending an invoice needs looking at; much too complicated!”

Helpful Report

Posted 5 months ago

Hi, We appreciate this opportunity to clarify that the Voyager bag you received is simply used for securely packing our products; you have received the correct items. We hear your feedback about the invoice and will certainly consider it. Please do not hesitate to contact us if you have any further concerns or questions. Regards, Team Christy

Posted 5 months ago

“Simple ordering process and arrived on time.”

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Posted 5 months ago

Hi Peter, Thank you for taking the time to share your experience! We're pleased to know that you found our website easy to navigate, and received your order right on time. Regards, Team Christy

Posted 5 months ago

“Really lovely, fluffy towels.”

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Posted 5 months ago

Hi, Thank you! We're thrilled that you're happy with your purchase. Regards, Team Christy

Posted 5 months ago

“No comments”

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Posted 5 months ago

Hi Glenys, Thank you for taking the time to share your experience with us. Regards, Team Christy

Posted 5 months ago

“I've recently purchased towels and bath & pedestal mats (the bath & pedestal mat from John lewis). I really like Christy products (having bought them in the past). They are well made and very absorbant. I also like the fact that the mats do not have rubber backing (which prevents the absorbtion of water on the floor). An excellent product.”

Helpful Report

Posted 5 months ago

Hi Susan, Thank you for choosing us. We're thrilled you find our mats well-crafted and highly absorbent, and we're glad they meet your preferences. Regards, Team Christy

Posted 5 months ago

“Excellent service, beautiful quality towels. Reasonable prices”

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Posted 5 months ago

Hi Margaret, We're thrilled that you're happy with your purchase and our service. We look forward to serving you again. Regards, Team Christy

Posted 5 months ago

“Lovely Renaissance towels - our guests commented on how good they were! One star deducted because the were two thread pulls - one on a bath towel and one on a hand towel (we purchased a total of 5 towels).”

Helpful Report

Posted 5 months ago

Hi, We're glad you liked the towels, and thank you for your feedback. We're dedicated to ensuring your experience with us remains positive. Please feel free to contact us at info@christy.co.uk if you need any assistance. Regards, Team Christy

Posted 5 months ago

“Wonderful quality sheets .”

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Posted 5 months ago

Hi Margaret, Thank you! We're thrilled you love our flat sheets. Regards, Team Christy

Posted 5 months ago

“The request for this review relates to a purchase I made of towels. I also bought a quilt cover set but from another outlet. These items are for use in a property that I have not yet moved in to and remain unused so I cannot comment directly on these. However I have purchased Christy towels in the past. I am very happy with them as they are thick and fluffy (when dried in the drier).”

Helpful Report

Posted 5 months ago

Hi, We're thrilled you love our towels. We hope that your recent purchase from us meets your expectations. Happy Moving! Regards, Team Christy

Posted 5 months ago

“Lovely quality ☺️”

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Posted 5 months ago

Hi Marie, Thank you! We're delighted you're happy with your purchase. Regards, Team Christy

Posted 5 months ago

“I love Christy’s Renaissance Egyptian Cotton Towells as they are not fluff monsters that destroy washing machines. Nd tumble dryers with excess fluff. These are lovely towels, which I always prefer over any others. Thank you, Christy! 👍🏻😊😄🥰”

Helpful Report

Posted 5 months ago

Hi Anne, Thankfully, your preference for our Renaissance Towels - Egyptian Cotton ensures that your laundry adventures are filled with fluff-free triumphs. We look forward to serving you again. Regards, Team Christy

Posted 5 months ago

Christy is rated 4.7 based on 2,478 reviews