Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.77

4.8 Rating 1,028 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 3rd October 2024

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service and quick delivery.”

Helpful Report

Posted 9 months ago

“The web site was easy to use and shipment was prompt and hassle free.”

Helpful Report

Posted 9 months ago

“Great service easy to use website and fast delivery”

Helpful Report

Posted 9 months ago

“Quality products at a great price.”

Helpful Report

Posted 9 months ago

“Well made excellent and elegant, keeps perfect time and no need for batteries!”

Helpful Report

Posted 9 months ago

“Great Watch and vey eye catching !”

Helpful Report

Posted 9 months ago

“Easy site to navigate. My order was processed and dispatched quickly. Love my new watch. Sliding clasp is great to adjust fit. Watch face is a bit larger than I have used previously, however it is a good size, not over large, and time is easy to read. Rose gold is gorgeous. Love eco drive. Completely happy with my purchase.”

Helpful Report

Posted 9 months ago

“I love the look, feel and durability of the watches provided”

Helpful Report

Posted 9 months ago

“Really good quality watch !!! Lookes great and match everything you wear. Quick delivery!!”

Helpful Report

Posted 9 months ago

“Could not use. I have been trying to arrange for the return for some time.”

Helpful Report

Posted 9 months ago

Dear David, thank you so much for taking the time to provide us with your valuable feedback on your recent purchase. We sincerely apologise for the inconvenience caused in regards to your efforts to arrange a return, we understand how frustrating it can be. Please use the following link to start your online return through our portal: www.citizenwatch.co.uk/returns Returning your watch is free, please re-use the postage box the watch arrived in, ensuring the re-packaging is adequate to protect your watch. Please complete the return part of the form and let us know the reason for your return. Please include this in the box with your watch. If you are using the same delivery bag, ensure you cover the original delivery label. If you need any further assistance with returning the item, please contact our Customer Support Team at support@citizenwatch.co.uk

Posted 9 months ago

“Smart and classy.”

Helpful Report

Posted 9 months ago

“I have given the watch a poor rating. Although it is a very nice watch the very big problem that I have is the luminosity of the dial at night.This feature is the main feature which encouraged me to buy it. I need to be able to read the watch in the dark as I have to get up through the night without disturbing my wife but I cannot read the time . This is because the numerals being so large that it is not possible to see the hands at all easily even when donning my specs. I think that the hands need more luminosity with the numerals being a little smaller I am not very short sighted so I am naturally somewhat upset . I should also add that the luminosity is not consistent across the face being less bright at the top although this is not important to me . I was intending to write to you sooner but I am not normally one to complain so I am glad of this opportunity I would like to add that I have owned a citizen for many years and have been very pleased with it infact the only reason I bought the new one was that ithe old one began struggling to recharge fully during long nights and low exposure to light in winter Kind Regards”

Helpful Report

Posted 9 months ago

Dear Barry, Thank you for taking the time to provide us with your feedback on your Citizen Watch purchase. We truly apologize for the inconvenience you experienced with the luminosity of the dial at night. Please do not hesitate to contact our Support Team (support@citizenwatch.co.uk) who would be happy to assist you further in rectifying your product experience.

Posted 9 months ago

“Excellent service.”

Helpful Report

Posted 9 months ago

“I've had 3 Citizen watches over a period of 22 years... the first one lasted 10 years, the second lasted 12 years and I've just bought another. - I love the simplicity, functions and durability. I lead an active and demanding lifestyle.”

Helpful Report

Posted 9 months ago

“Pleased with my new watch that replaces my old Citizen. This one has a slightly bigger face but the winding button is much more protrusion which, so far is my only complaint.”

Helpful Report

Posted 9 months ago

“I'm not sure if i recieved everything i should have as the box was slightly damaged and ripped on one corner. I didn't recieve any instructions in the box, not even a quick start guide. The watch was well packed so if anything was missing it happened at Citizen. Quick delivery too.”

Helpful Report

Posted 9 months ago

Dear Martyn, Thank you for taking the time to leave us a reveiw. We deeply apologise that your parcel arrived damaged. If you are unsatisfied with your order then please do not hesitate to contact our Support Team (support@citizenwatch.co.uk) and they will be able to arrnage a replacement box to be shipped out.

Posted 9 months ago

“Watch battery needs charged daily”

Helpful Report

Posted 9 months ago

“Well recognised and a really strong brand.”

Helpful Report

Posted 9 months ago

“Excellent design, accuracy and value. Couldn't be better in any way for the very modest price I recommend it totally. I am not easy to please, so my praise means a lot!”

Helpful Report

Posted 9 months ago

“This is my third eco-drive watch and I am very pleased with them all. The latest one was a 70th birthday present to myself ! I really enjoy the classic look of my new watch Very satisfied.”

Helpful Report

Posted 9 months ago

Citizen Watch UK is rated 4.8 based on 1,028 reviews