Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.77

4.8 Rating 1,028 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 3rd October 2024

180

Anonymous

Anonymous // 01/01/2019

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English

“Poor customer service. No phone number to contact them, only emails. So they reply only if they want. Unfortunately I have read about their customer service but I thought that I won't need it. Is a shame for such a big brand with this very bad customer service.”

Helpful Report

Posted 4 months ago

Hi Dumitru, Thank you for taking the time to leave a review. I sincerely apologise for the delayed response to your enquiry. Unfortunately, it appears when you initially contacted us, this request was submitted through to the US instead of through our services. Therefore, it has taken a few days for your enquiry to be allocated to the correct department. A member of our Support Team has since been in contact to assist you with the Returns Process. Again, I deeply apologise for any inconvenience caused. If you need any further assistance, please do not hesitate to contact our Support Team on: support@citizenwatch.co.uk

Posted 4 months ago

“Love my new watch.The style & colour are great & brilliant that I won't have to worry about batteries”

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Posted 4 months ago

“Great looking watch that is not too large on the wrist, stylish, day and date too. Strap width is good and strong with safety release clip, should last years. Overall I'm really impressed.”

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Posted 4 months ago

“Fast delivery. Great product. A+++”

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Posted 4 months ago

“Nice watch, previously had Citizen watches and the quality is always good & this watch keeps up the tradition, I especially like the eco drive feature which means no battery changes.”

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Posted 4 months ago

“A minimalist elegant watch that is esthetically pleasing on both a woman's hand or on a male who prefers a smaller watch. Delivery was super fast. In general it is well made, the blue dial is more vivid and irresdescant than the web photos, more like a piece of cobalt blue stained glass in strong sunlight. The metal bracelet is minimalistic and looks timeless. I love the overall look and general quality. On very small wristed women it may be a bit bulky but I don't mind that. If I would change anything I would say the date window is too small. It should be bigger to be practical to see double digit numbers. In fact I would do away with it altogether, it would improve the look, and most people don't actually use the date function in the 21st century. Two gripes I have are 1. In bright daylight the you can see through the watch face and see the glue line that adheres the face to the watch. It's not just mine, can see it in review pics on the Amazon site. 2. The pins in the strap are almost impossible to remove at home without watchmakers tools. My Lorus solar has a far easier but secure mechanism to shorten the strap. It would be nice if Citizen made changing the strap size easier to do yourself. Overall I'm happy with the look of the watch. It's been keeping good time (as expected for Citizen). I'd recommend it to anyone as long long as they are ok with the points made above. The glue line can be seen in the pics, it's the thing that most annoys me about the watch, but I like it so much I still decided to keep it. My feedback to the company - For a woman the face size would be perfect if it were 30.5-31mm, for this super round shape. - make the date window a bit bigger or remove altogether. - would love to see in other stained glass style colours, bottle green, oxblood, dark violet etc...”

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Posted 4 months ago

“Whole buying process was easy. Reassuring to buy from a UK site.”

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Posted 4 months ago

“Great watch. Would recommend”

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Posted 4 months ago

“Super easy and affordable purchase”

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Posted 4 months ago

“very stunning watch which has perfect movement with fantastic packaging. would definitely purchase again”

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Posted 4 months ago

“Works very well. Connects with the phone app ok. Cant connect the CZ Smart YouQ app thats suposed tow work with it, many other watch owners are having the same problem.”

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Posted 4 months ago

“This is my 3rd citizen watch and by far the best. Such a solid and professional looking piece of kit. I am extremely pleased with it and really enjoy wearing it.”

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Posted 4 months ago

“Beautiful watch would recommend it to anyone.”

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Posted 4 months ago

“Fast and free delivery !”

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Posted 4 months ago

“Great service and a vast array of watches. You always get quality with Citizen”

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Posted 4 months ago

“Nice to have a golden color watch in my collection. I do have other watches but this one looks and feels great. Nice design and specially bracelet.”

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Posted 4 months ago

“Great everyday watch that combines style and functionality. A few people have stopped me and asked if I have a new Rolex as the face colour, bracelet design and magnifier all give similar resemblance.”

Citizen Watch UK 5 star review on 24th June 2024

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Posted 4 months ago

“Excellent watch, even better than expected.”

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Posted 4 months ago

“A real master piece. Love it.”

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Posted 4 months ago

“The watches are all fantastic, well made and nice to look at, service is outstanding and swift, I've never had a problem so can't comment on customer services or the help desk, I have used the service centre which was straight forward and a breeze with excellent information and service.”

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Posted 4 months ago

Citizen Watch UK is rated 4.8 based on 1,028 reviews