Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, would highly recommend. Test arrived on time and registration process was simple. Will use again.”

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Posted 3 years ago

“Didn’t get any test results. Way too expensive”

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Posted 3 years ago

Dear Mariah, We have been in recent contact with you about your results. The barcodes for your tests were not registered, which is why you did not receive results. We would be happy to resolve this for you and register your barcodes. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Great, THANK YOU 👍🏻”

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Posted 3 years ago

“I've been quarantined at home since my return to the UK on 02/04/2021 (almost 7 weeks.....). I would very much appreciate the results of my day 8 test. Maybe you should email me the test result prior to sending me an email with a request to review your service...... Just a thought.... Also, I've never had a response from you when I've tried to get in contact.”

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Posted 3 years ago

Dear Guy, We're sorry to hear of your experience. I have investigated your order, and it does appear that Royal Mail delayed delivering your sample to the lab, which in turn delayed the result to you. However, it appears you did not register your Day 8 result which is why you did not receive the result. We have been in contact with you to resolve this and you have now received both results. Should you have any remaining issues, please do not hesitate to contact us. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Everything was fine, thank you. Please just answer the questions accurately because there was an incident when you sent inaccurate answer about who should/shouldn’t do the test after arriving in the UK. Other than that everything was perfect thank you🌹”

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Posted 3 years ago

“Delay to sent result High cost”

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Posted 3 years ago

Dear Mohammad, Sorry to hear you were disappointed with the service. I have checked the details of your order and it appears the delay occurred because you had posted your sample back to the lab on a Saturday likely in an area that does not have Priority Box pickup on the weekend, which meant that the Royal Mail did not pick up your sample till Monday. We did deliver results to you on Tuesday, so there was no delay on our end, but I can understand how this was disappointing to you. We hope this helps clarify why the delay occurred. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Well organized, nice staff, timely process from start to end. Results received in less than 24 hours I recommend it”

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Posted 3 years ago

“Veri good 👍”

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Posted 3 years ago

“Unfortunately, my experience was not good. Due to some error in entering the details we made a little mistake. I tried to ring the number, I was kept on hold for nearly 45 minutes and it was just put down without answering. This happened twice. I wrote emails too which was not responded. I only received automated email saying you received my email. I was not happy with the service. We did receive the home testing kit on time via DHL delivery which was superb and also a prepaid Royalmail envelopes to return the swabs. I was happy with this. Thanks”

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Posted 3 years ago

Dear Shakuntala, We're sorry you were disappointed with the service. I have looked into your order, and while the other person on your order had registered both barcodes and results were sent on time, there was only a Day 2 barcode registered for the other record. We have no emails from you, but I am sorry if your call was not answered. Our system does not usually allow a call on hold for longer than 20 minutes as it usually diverts to voicemail after this. We're sorry if this was not the case in your experience. Our current average waiting time is 10 seconds and we aim to take all calls we get to customer service as quickly as possible. We hope things are now resolved with your order, but should you have any further queries, please do email us at info@confirmtesting.com and we would be happy to help. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Overall, it was quite good although at the beginning it was a little bit confusing.”

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Posted 3 years ago

“Never received my day 8 test result. Received the 2day test, one 5 days after the test”

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Posted 3 years ago

Dear Patricia, We're sorry that you were disappointed with the service. We apologise for any delay that may have occurred in sending your test results. It appears your barcodes were not registered in our system, which explains why they were not sent on time as we had to manually retrieve them. We hope this helps explain the delay. Our systems are automated to ensure the fastest and most efficient experience in receiving results for the customer. Wishing you continued health, Confirm Tesing

Posted 3 years ago

“Not happy at all!!! Paying £190 first test we sent off never came back the result I didn’t even sent off the second one as there was no point at all.... I mean are we after the money or actually want to know if people who arrived in the country are carrying Covid or not”

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Posted 3 years ago

Dear Marietta, I have checked your order and it appears you did not register either of your barcodes as instructed in the instructions booklet. This ensures that you receive your results on time. We also had no prior communication from you that you had not received your results. We would have been happy to remedy this for you and register and retrieve your results. We have sent you an email on Monday this week at 13:22 to help remedy this. We would be grateful if you responded so that we may retrieve your results. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Waste of money to order tests from them. I never get the result and I paid 190 pounds for 2 tests and no results sent back to me. So I had to take another test from another company.”

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Posted 3 years ago

Dear Andreea, I have checked your order and it appears you had a rejected result and we had resent a test to you so that you may retake your sample. The first rejected result was sent to you on Tue, Apr 20, 2:01 PM. We then sent you results on Wed, Apr 21, 7:30 AM for your subsequent tests. Should you require further assistance please let us know. Wishing you continued health, Confirm Testing

Posted 3 years ago

“I never get any results.”

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Posted 3 years ago

“No You guys don’t care about our experience with you not recommended”

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Posted 3 years ago

Dear Muhammad, We have contacted you to explain that you did not register your barcodes as instructed in the instructions sheet. You then terminated the call on our customer service. We would love to register your barcodes for you and retrieve your results. Should you still wish to do that, please respond to our emails or calls. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Shambles, i had to chase to get results. Then i was told the results was inconclusive. This was a week later.”

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Posted 3 years ago

“with everything I paid I never got the answer of how my covid tests went”

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Posted 3 years ago

“At first i was confused with the process but at the end They were the best and they were really helpful. Thanks to their supporting team. Tina”

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Posted 3 years ago

“Excellent service I recommend to everyone thanks”

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Posted 3 years ago

“competly cheating i sent a test on line and you didnt sent result i wont coplete result”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews