Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Strongly recommend this service - fast, efficient, above all they do as they say the will. I have used this service a few times and have never been disappointed. Thank you Confirm Testing.”

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Posted 3 years ago

“Tests came on time! Results were fast! No complaints on that front. I did my Test to Release and was cleared to be out of quarantine, only to be told a day and a half later, by the NHS, that someone on my international flight had tested positive for Covid! I had to go back into quarantine for the remainder of my initial 10 days. Not Confirm’s fault at all, I made the choice to test early. It might be beneficial to state on the website that a negative result with Test to Release isn’t a guarantee that one will be free from quarantine. I’m now out of quarantine and feeling happy. I am happy with Confirm Testing’s service. Thank you!”

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Posted 3 years ago

“Great service. Fast lab result. I was so pleased to be released from my quarantine!”

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Posted 3 years ago

“I wouldn’t recommend Confirm testing service to anyone because of their extremely poor service. Customer service is either nonexistent and utterly irresponsive.”

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Posted 3 years ago

Dear Farrukh, We're sorry to hear you're unhappy with the service. I have checked on your order and you didn't register any of your barcodes, and we have no communication from you on email or phones that you have tried to contact us to remedy this for you. We would have been more than happy to do so. We have now sent you an email to remedy this and we are corresponding with you there. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Provided the result in terms of schedule as expected.”

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Posted 3 years ago

“Everything is very well organized.”

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Posted 3 years ago

“You should always send an invoice together with the test kits. Best by email! Your support is pretty good.”

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Posted 3 years ago

“Brilliant, prompt delivery and great customer service when I had queries.”

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Posted 3 years ago

“Very nice and reliable”

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Posted 3 years ago

“I guess my biggest issue is that I sent back my day 5 test to ralease kit as priority. Haven’t had results back yet. What’s the point of paying and doing a day 5 if you are not getting the results”

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Posted 3 years ago

Dear Akile, You were sent the results at Sat, May 22, 2:31 PM (18 hours ago), which is why your order was considered fulfilled and you were sent the review request email. I will forward it onto you again in case it has landed in your spam folder. Thank you for choosing Confirm Testing. Wishing continued health, Confirm Testing

Posted 3 years ago

“Your services are top notch and your customer service is great!!”

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Posted 3 years ago

“Good service for a decent price”

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Posted 3 years ago

“Well it cost me almost £200 but I didn't even recieve the results of either test. Despite attempting to contact you. So I'd say it was a pretty appalling service. Stop sending me mailshots trying to sell me your product”

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Posted 3 years ago

“Efficient and helpful service. Thank you”

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Posted 3 years ago

“Easy booking, on time delivered and fast results”

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Posted 3 years ago

“Having paid close to £200 for days 2 and 8 tests, and having returned both tests via the required pre-paid postage, I never received any test results despite now being here since 11th April (its now 22nd May). Seems like the whole testing requirement is nothing but a farce designed to provide revenue for pals of the government. I shall never use you again but shall take advantage of the free testing available at my local library. Oh and by the way I did take several lateral flow tests, all of which were negative and of which the results were available in half an hour.”

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Posted 3 years ago

Dear Malcolm, We're sorry you feel disappointed with the service. I have looked into your record and you had not registered any of your barcodes per the instructions you were sent, which is why you didn't receive results. We are able to retrieve results if you have your barcodes. We had no prior correspondence from you alerting us that you hadn't received your results, but we have sent you an email on Monday but have not heard back from you. The testing at the library would not be sufficient for Government guidelines as they would not be reporting to the Government as we do. We would appreciate your response to the email and we'd be happy to help remedy this and retrieve your results. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Impossible to contact them, I got my results 4 days later”

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Posted 3 years ago

Dear Yleana, We're sorry to hear you had trouble contacting us. We have emailed you now to remedy any remaining issues. Thank you for your patience. Wishing you continued health, Confirm Testing

Posted 3 years ago

“shipped on the correct dates and customer service was very helpful”

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Posted 3 years ago

“satisfied with work”

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Posted 3 years ago

“i am not satisfied by the service that has been provided. the results come in late. the package in which the test kit was sent was not good, the sample solution had spilled out. you donot have any contingency plans incase a swab sample gets invalidated.”

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Posted 3 years ago

Hello Sachin, Sorry to hear you were not satisfied. We do perform quality assurance on all test kits dispatched, and should something fall below our standards it is either investigated if it had gone out or rejected by our dispatch team. If it had spilled during mailing, we apologise for this. I have looked into your order and you were sent a new kit to replace the one with the spilled liquid. We absolutely have a process for this in the rare occasions it might happen or for any other reason samples may get rejected and we offer a redispatch to our customers. We're sorry it feel short of your expectations this time. Wishing you continued health, Confirm Testing

Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews