Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

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Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 days waiting to get the results of a Test to Release”

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Posted 3 years ago

Dear Jose, Sorry you were disappointed about the wait times, but allow me to explain what happened with your swab. You sent the sample on 27/06/2021, which was a Sunday. You did not have weekend pickup by Royal Mail in your area, which means your sample was not picked up till Monday 28/07/2021. It was then delivered next day to the lab and was booked in for testing on 29/06/2021 15:21 with the result released at 30/06/2021 16:31. We do state that weekend pickup in some areas is problematic because Royal Mail does not offer it everywhere and this can cause delays to tests. This is why we offer a drop off service at our clinic. The majority of couriers nationwide consider COVID-19 samples to be prohibited material so the only option is to use Royal Mail for this service at this time but we continue to search for a courier alternative. Wishing you continued health, Confirm Testing

Posted 3 years ago

“AWESOME EXPERIENCE”

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Posted 3 years ago

“Do NOT use Confirm Testing. They are confidence tricksters, take your money and do not deliver results. We bought 2 sets of tests including day 5 release. They did not send through one of the day 2 test results until chased the next day and have not sent through either of the day 5 tests which are urgently needed. I shall be reporting to Trading Standards, my credit card company and whoever Government approved them. Questions below I contacted by email and telephone, they have not responded nor sent results”

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Posted 3 years ago

Dear Sara, We're sorry to see you are not satisfied, however your review is not accurate. You sent us an email Today 08:29 which we responded to at Today 08:49. So within 20 minutes. Your Day 5 result was sent at 7:10 this morning, while the other was sent at 30/06/2021 14:27. This was detailed and explained to you in the email this morning. We feel it is unfair to be portraying a bad service in your review when the service was sent to you in full and you have received multiple communications from us. Your last email to us was today at 15:06 and you have not given us a chance to respond to you before posting this review. We are well within stated timelines and can show this to Trading Standards should you wish to send them a request. We will also respond in kind to any chargeback requests as the service is clearly documented as delivered. Wishing you continued health, Confirm Testing

Posted 3 years ago

“They are the best! Friendly ,Quick delivery! I definitely recommend !😘💯💯💯💯‼️💯💯💯💯💯💯”

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Posted 3 years ago

“Good value, cheaper than other providers but very efficient. Great communication and quick response when contacted by email.”

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Posted 3 years ago

“For myself the process was good but for my partner not so good, we both took our eight day test at the same time and posted together. My result arrived after a couple of days but my partners result as still not turned up.”

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Posted 3 years ago

“Waist of time”

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Posted 3 years ago

Dear Perparim, Sorry you feel that way, but we delivered your results in the stated timeline. Your sample was booked in for testing at 30/06/2021 00:52 and results issued at 30/06/2021 16:23, well within the 24 hour timeline. I can see you registered your sample on the 28th, but it was only delivered to the lab on the 30th. You would be able to see that this delay was not ours and was the delivery from Royal Mail if you checked the tracking number on the label. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Quick turn around with day 2 test results coming back on day 3 but day 5 took til day 7 which meant I had to take an extra days holiday which I really didn’t want to have too. Other than that the tests we’re waiting for me on my arrival home and were the best price for all three tests which included the day 8.”

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Posted 3 years ago

“Result took longer than expected to come back”

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Posted 3 years ago

“You did rubbish! I got my result from you on day 9 of my isolation!!! A waste of money!! Thank you very much for nothing!!!”

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Posted 3 years ago

Dear Gentian, It appears you sent in your test on a Saturday in an area with no weekend pickup, which means your test did not reach the lab till Wednesday. From the moment it reached the lab it was booked in at 30/06/2021 00:38 and results were sent on 30/06/2021 13:48, so within 13 hours. This is within the stated timeline we give to customers prior to purchase. We are unfortunately unable to control the Royal Mail service and it is the only option that allows biological samples in its network through the use of the priority boxes. I hope this explains why you received your result when you did. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Delay for Test & Release result. . Tracker was not wearing a face mask.”

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Posted 3 years ago

Dear Ann, I can see we have also responded to an email you sent to us about a tracker, but this is not someone affiliated with us. We do not send anyone to anyone's homes. If you are referring to an NHS Test & Trace tracker then this is not affiliated with us and you would have to take it up with Test & Trace. Your Day 5 results were all sent to you within stated timelines. You performed your test on 28/06/2021, it was received at the lab the next day since you used the Royal Mail next day return label, and was booked in for testing at 29/06/2021 19:22, and results were sent to you on 30/06/2021 15:40. This is within the 24 hour stated timeline from the time of testing. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Very good experience.”

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Posted 3 years ago

“Very easy to do quick results”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Perfect service. I ordered all 3 return tests and they were ready on my doorsteps when I returned. easy instructions inside . and great prize.”

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Posted 3 years ago

“Decent service, but long time between testing and test results”

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Posted 3 years ago

“Solid customer service, and very quick processing time, easy and simple instructions to follow”

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Posted 3 years ago

“Simple to use reasonably quick result”

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Posted 3 years ago

“We received the kits promptly and after sending the swabs, we also received the results promptly. After all the stories we had heard this was a welcome result.”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews