Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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Phone:

02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and easy shipping process. The instructions were clear as a cooking recipe, and had no problems with the online part. Good price as well. 10/10”

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Posted 3 years ago

“I highly recommend”

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Posted 3 years ago

“Thanks,very happy)”

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Posted 3 years ago

“The tests arrived a day earlier. Easy to use.”

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Posted 3 years ago

“Please do not use Confirm testing. Use a different provider and also try to opt for a walk in test centre for ease of mind. Customer service are not helpful but also I do not think they have been equipped with the right tools to help.”

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Posted 3 years ago

Dear Sophie, We're sorry you feel this way. As you can see from the hundreds of reviews, our customer service is very well-equipped and constantly helping customers. I have found no record of any emails from you to our customer service nor any call records from the phone number indicated on your order, unless you called us from a different number. We would be happy to resolve any issues you may have had, so please do email us so we can address them. We do have a walk-in clinic near Heathrow and also offer this option for peace of mind for customers that do not want to use the mail service. Wishing you continued health, Confirm Testing

Posted 3 years ago

“The best covid testing service I have come across so far, I actually get my day 2 and day 8 test results on time!! Super easy to do as well.”

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Posted 3 years ago

“Fast delivery the tests and results. Thanks”

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Posted 3 years ago

“unbeliveable fast result in 24 hours.”

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Posted 3 years ago

“Fast result.”

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Posted 3 years ago

“An indication of zero day as arrival date and 2nd day & 8th day from zero day would have been invaluable to customers. keep up good work regards A.Roohi”

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Posted 3 years ago

Dear Aziz, Thank you for your note. We actually indicate this in several areas: 1. The product page, prior to purchase. 2. The informational email we send after purchase. 3. The instructions booklet included in the test kit. We know it's a lot of information and sometimes customers do not read all three but we try to include it everywhere we can so that the information is available. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Very efficient with results back within 30 hrs. Would definitely use again.”

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Posted 3 years ago

“You have a very good team,,,I receive my result test so quick🙏🏻🙏🏻Thanck you very much !!”

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Posted 3 years ago

“Excellent service, quick result. I have received the tests on the day of my arraival.”

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Posted 3 years ago

“Within 18 hours of posting using priority post office box result was issued”

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Posted 3 years ago

“The service was very poor, we did our day 2 test on a Saturday, poster the tests in a 24 hour priority post box, after chasing confirm testing by phone and e mail for two days, we eventually got a test results on the 24thJune, 5 days later, we took our day 8 tests on day 8, we eventually got our results today, day 13, totally unacceptable”

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Posted 3 years ago

Dear Graham, We're sorry to see you're disappointed, but please allow me to explain. You appear to have registered your Day 2 test on the 19/06/2021. This was a Saturday. It appears your sample was not picked up by Royal Mail till the Monday as there was no weekend pickup in your area. The sample arrived at 23/06/2021 15:42 to the lab and your results were subsequently sent at 24/06/2021 07:28 well within a 24 hour period from beginning of testing. For your Day 8, similarly you took the sample on 26/06/2021, which is again a Saturday and since there is no weekend pickup, your sample arrived at the lab on 30/06/2021 13:02, which would have been a delay from Royal Mail, and your result was sent on 01/07/2021 00:39 again well within 24 hours of testing. You can confirm the delay is from Royal Mail not delivering it by checking the tracking number on the return label you used to send the kit back to the lab. We apologised this caused you a delay but this was not a result of a poor service on our part. We do offer a drop off service to customers that do not wish to use the mail service over weekends. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Highly recommended. Very efficient. Clear and concise instructions.”

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Posted 3 years ago

“The staff was friendly, extremelly professional and effective.”

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Posted 3 years ago

“As expected”

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Posted 3 years ago

“Clear instructions both for taking the tests and for returning them. Results came back very quickly. Staff must be working round the clock as one set was emailed at 3am!”

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Posted 3 years ago

“Extremely pleased with the quick response, thank you”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews