Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and professional service”

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Posted 3 years ago

“Great service and very fast..”

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Posted 3 years ago

“But too expensive. And I am very worried about the vast amount of plastic wastage all these tests are causing. A lateral home test would have been much better. The penalty of having a holiday”

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Posted 3 years ago

“I opted into test to release so that I could return to work ASAP. I asked if I could take my day 5 (on Sunday) test straight to the lab but was told that wasn’t allowed but I could take it to the Marriott hotel in Heathrow which my daughter did for me only to be told by the receptionist that there was no collection on a Sunday and she directed my daughter to the nearest priority postbox! Waste of a 120 mile journey!!!! When I complained I was questioned as to who told my daughter this and what they looked like!! Various calls later a manager called me to say she would investigate my claim. I eventually got my day 5 result on day 8! My husband got his on day 7 even though they were posted together. I had to chase my results as I hadn’t got the email on day 8. I lost 2 days work as my employer wouldn’t let me work until I had my negative result. Complete waste of money and I will definitely not use confirm testing again”

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Posted 3 years ago

Dear Joanne, I am sorry to hear that you faced these issues with the Marriott Hotel Clinic drop off and were not satisfied with our service. We know how important it is to some people to leave isolation early due to other commitments. Please know that a full investigation is happening behind closed doors in regards to what happened with your daughter and why she was given miss information; we have not forgotten about this. These things do take time so please be patient with us whilst we get to the bottom of this. I can assure you we take situations like these very seriously and will be back in contact when we have more information. In regards to your results, I am glad your husband received his result on day 7, thats great to hear when your day 5 fell on a Sunday. Even when testing kits are sent at the same time, they can get split up in the mailing system and it doesn't necessarily mean they will be tested together. I can see your swab was booked in a few hours later than your husbands causing a delay in your day 5 conclusive result yet you have received your day 8 result and your husbands is still undergoing testing. This is normal as we ask each kit is sent individually to avoid cross contamination and ensure a smooth process once they reach the lab. Once again, I am sorry that you were not satisfied with our service. We will be in contact with you directly to rectify this situation. Wishing you continued health. Confirm Testing

Posted 3 years ago

“Excellent service, prompt response. Thank you!”

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Posted 3 years ago

“I’ve been asked to review the company yet I STILL have not received my result.”

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Posted 3 years ago

Dear Cliona, I can assure you the review email is only ever sent after the service has been completed in full. I have looked on our system and can see your results were sent to you today at 20:45. If you missed this email, please check your junk/spam inbox. I have forwarded them again for you to find easier. Wishing you continued health. Confirm Testing

Posted 3 years ago

“Great quick service!”

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Posted 3 years ago

“Efficient and straightforward. I would use again.”

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Posted 3 years ago

“Very good service on time.”

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Posted 3 years ago

“I’m delighted with “confirm testing” everything was on time with no delays, plus they are offering a fantastic price. Thank you.”

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Posted 3 years ago

“Great results within 24 hours very pleased”

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Posted 3 years ago

“Quick, easy and very pleasant staff.”

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Posted 3 years ago

“I am still waiting on some one calling me back re my test”

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Posted 3 years ago

Dear William, I am sorry we failed to return your call. I asked one our Customer Service Agents to give you a call earlier and they said they could not reach you. I'll make sure they try you tomorrow to resolve any queries you have in regards to your testing kit. In the mean time, if you do have questions, please email info@confirmtesting.com and we will be happy to answer them. Please expect our call in the morning. Wishing you continued health. Confirm Testing

Posted 3 years ago

“Very happy would use again”

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Posted 3 years ago

“Great service very easy to use”

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Posted 3 years ago

“From the time I got in I was looked after very well- both staff were very nice. God bless them. I think elderly people should not be charged that much, and I feel after 18 to 20 months staying indoors and want to travel they should be encouraged- £99 is a big amount for pensioners”

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Posted 3 years ago

“Bit expensive for 1 test but prompt service.for tests .”

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Posted 3 years ago

“Really good”

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Posted 3 years ago

“I found they were reliable And the results were emailed Successfully Which from Day 2 to day 8 All was very clear”

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Posted 3 years ago

“Very efficient - did exactly what it said on the tin!”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews