“Matthew was amazing . He helped us find everything we needed as we were under a time restraint… nothing was too hard for him and he went above and beyond what regular retail staff would do. Thank you Matthew! Promote to manager!”
“Wish I would have read the reviews first. Had not received my package, only to find out it was “lost in transit”. I had to reach out first to be told it was lost, they never reached out to me. Was told I’d get compensated and when I stupidly agreed to the compensation instead of asking for a refund I still have not received anything. This place is an absolute fraud. Terrible customer service and communication too.”
“This exact store recently went viral for an employee assuming a black pedestrian barely setting 5 feet in, then out of the store, was committing theft. After the initial body check she then goes on to accuse the man of being rude, overly defensive then said “I don’t give a s**t” due to the Man’s reaction of being racially profiled. This stores employee need to held accountable for their disregard for respect, empathy, and professionalism. What a embarrassment of a establishment.”
“They racially profiled a guy for stealing even though it was the people next to him?? And the worker just lets the stealers walk out as the worker talks to the man”
“Terrible. Absolutely terrible. I ordered some gear that I genuinely liked, however after a month of waiting I get a random notification that my orders been canceled and I didn’t even get refunded the full amount. I just donated them money. Absolutes scam”
“It's time to change the brand name. Nothing about this store is culture. Your employees are rude, accuse colored people of stealing without them even walking all the way in the store and truthfully the brand wasn't intended for black people to buy. Train workers better on customer service, because 1 day their going to catch the wrong customer on the right day!”
“I never order clothes online because it's usually disastrous. Not with these guys. The pants I ordered fit perfect. The quality of the pants is good. Thick, not thin, they've got some weight to them. It was identical to the picture. I've found my store!”
“If there was an option to give zero stars, Culture Kings would be the prime candidate. My experience with their customer service has been nothing short of a complete and utter nightmare. I reached out to them for a simple request: to ship my order to Bulgaria, which they assured me was possible. But in a turn of events that feels like a bad joke, my order ended up being sent to Miami — a place I have no connection to.
The horror began when I tried to rectify this egregious mistake. Culture Kings' customer support might as well be a ghost service because all my urgent emails and messages might have gone into a black hole. Their response time is atrociously slow, and when they do find the time to grace you with a reply, it's nothing but unhelpful, templated responses that do nothing to address the situation at hand.
But it gets worse. Not only did they fail to correct the delivery address, but they also left me completely in the lurch, ignoring my pleas for help. The lack of accountability is staggering. It's as if once they have your money, you cease to exist for them. Their support is an illusion, a faint promise of help that never materializes.
I have been patient, I have been persistent, but Culture Kings has been consistently appalling. They've transformed online shopping from a convenience into a convoluted catastrophe. Their disregard for customer satisfaction is blatant, and their incompetency is on full display.
To anyone considering shopping with Culture Kings: run the other way. Save your money, save your time, and spare yourself from the inevitable frustration that comes with dealing with this company. They're not just a letdown; they're a masterclass in how to be the worst. Culture Kings is not just dropping the ball; they're throwing it into the abyss of customer service failures.
Do yourself a favor and find a retailer that respects its customers and understands the basics of e-commerce. Culture Kings clearly doesn't. Scammers is a term I don't use lightly, but how else can you describe a company that takes your money and offers you a headache in return?”
“Bought a 2XL batman forever shirt that is similar to the one I had in around 1995, I assume it is a style choice but as a big person the shirt was made of hard material that my shoulders are too large to fit comfortably in so it feels weird wearing and the neck is pushed right to the edge of my neck. I will probably cut the sleaves off and cut out the neck to wear while lounging, working out or cleaning.
I will say the design is good, it looks very cool... it just sadly is uncomfortable for me, and for the price it is a bit too much of a bad situation to give it a good review.”
“Got sent a shirt that was damaged. contact customer support and 4 business days later I've gotten no response despite providing all information they asked for. They sure will spam you with promos and new drops but good luck if you need customer support - it's non-existent. I wish I could say this was my first negative experience with culture kings. This site wont let me upload the picture of damage or you'd see it.”
