“Order a parcel for delivery was delivered ti wrong address !! been over a week know culture kings are no help !!! Still trying ti get a refund never had this much drama from any online store would highly recommend shopping online any where else but culture kings service is terrible care factor is zero ! Emails back and forth going no were try calling no 1 answer over hr waiting !”
“I really liked this brand. Placed my first order. My address was auto populated by Facebook and sent to the wrong address without confirmation. I informed Lakota to cancel my order prior to shipping. She took days to respond and it was too late. Refused to help or offer a credit. Very disrespectful, terrible customer service. They feel like a scam to me which is a shame cause I had high hopes. I'm attaching an email response I got from Lakota for context to show just how unprofessional and rude Culture Kings is. STAY AWAY!”
“Sizing is terrible, the shirts are almost as wide as they are long. I never have issues with shirts, I wear a medium and every brand I’ve bought works. These are the correct length but extremely wide. Basically if you’re a real thick 5’5” Latino, this is the brand for you.”
“Always had beautiful quality clothes in the past, this time they were temu quality fabrics and sizes. Just awful. That cheap nylony feeling rubbish. Smaller sizings. Am a thousand percent sure theyre knockoffs. Just gross.”
“I have just opened my order and I’m not happy or impressed about the quality of what I received to the point that it looks like something I would buy for shein for a quarter of the price
I ordered 2 arch stack hoody YNKS the quality is horrible and will never buy clothes again for here and don’t recommend !!!!”
“Absolutely shockingly high shipping taxing applied that I had to pay on receipt of delivery to Canada. No heads up when I placed the order that that could be a possibility. Had I known I would have been able to select a different shipping option ( as in paid a bit more to pay less later). They need to make this clear when you order. Kinetic kings selects the pass all cost onto the customer option. International buyers be careful. I will never buy anything from Kinetic Kings again”
“Have purchased some epic clothing and shoes from Culture kings. Gold puma slides were great once worn in and the pink ice cube crop tee was one of my favourites I had to get it ! Although expensive the vibe at Culture Kings Melbourne is awesome and the large wall of hats it’s impressive. Could spend a lot of money on this place if I had it !”
“Have purchased some epic clothing and shoes from Culture kings. Gold puma slides were great once worn in and the pink ice cube crop tee was one of my favourites I had to get it ! Although expensive the vibe at Culture Kings Melbourne is awesome and the large wall of hats it’s impressive. Could spend a lot of money on this place if I had it !”
“Culture King is a terrible place to shop! I bought a sweater that was way too big. Customer service is awful. Not only did I have to pay for shipping to receive it, I also had to pay to ship it back plus a restocking fee. This company is run out of someone's garage who doesn't understand customer service. They will be out of business in the near future based off of how they treat their customers. You're better off buying from a different retailer. Trust.”
“Matthew was amazing . He helped us find everything we needed as we were under a time restraint… nothing was too hard for him and he went above and beyond what regular retail staff would do. Thank you Matthew! Promote to manager!”
“Wish I would have read the reviews first. Had not received my package, only to find out it was “lost in transit”. I had to reach out first to be told it was lost, they never reached out to me. Was told I’d get compensated and when I stupidly agreed to the compensation instead of asking for a refund I still have not received anything. This place is an absolute fraud. Terrible customer service and communication too.”
“This exact store recently went viral for an employee assuming a black pedestrian barely setting 5 feet in, then out of the store, was committing theft. After the initial body check she then goes on to accuse the man of being rude, overly defensive then said “I don’t give a s**t” due to the Man’s reaction of being racially profiled. This stores employee need to held accountable for their disregard for respect, empathy, and professionalism. What a embarrassment of a establishment.”
“They racially profiled a guy for stealing even though it was the people next to him?? And the worker just lets the stealers walk out as the worker talks to the man”
“Terrible. Absolutely terrible. I ordered some gear that I genuinely liked, however after a month of waiting I get a random notification that my orders been canceled and I didn’t even get refunded the full amount. I just donated them money. Absolutes scam”
