“I’ve owned 4 cycliq units and they’ve been great. They’ve come in useful for a lawsuit as well.
I had An issue with a fly12ce unit which was just outa warranty and I was up front about it. Cycliq took care of of it without issue I was super impressed with their customer support they were really on top of it.”
“Kiddo on the fast delivery but will be good if can include video instruction on removal n reinstallation of replacement parts. Excellence if come with tapes n screws. Nevertheless it took a while to put back the light pipes. Overall good experience n build confidence on the products”
“The part was easy to replace but, I wish they would change the button design to last longer and not break down with the rain and sunlight which happened to mine. But all and all i am happy that Cycliq was happy change my body free of charge.”
“Cycliq sent a replacement body for my fly12.
Proposed option to replace it myself, with clear instructions. It was quite easy.
So I am happy with the service, although the issue I had (broken start button) is a fundamental design issue, I had this problem twice now and will likely happen again with the replacement body. I hope this design issue is fixed in the new model!”
“Easy to fix and detailed instruction means saves money on shipping to and from ..
Great customer service is something that keep customer in. You guys are doing great 👍”
“$12. That is right, that is all Cycliq charged me, and that was just to cover return postage. I had broken off two tabs of the 1/8 turn on the back of my Fly 6. I paid postage both ways. They were extremely helpful. The only holdup in the whole process was that Australia Post lost my parcel for a week. All ended well though.”
“I'm glad that Cycliq offered a replacement part without cost although I have to bear the shipping cost. The instruction provided was pretty clear. The only frustration that I encountered was trying to keep the positions of the 2 light pipes when sliding the main casing into the unit. They keep dropping out. Perhaps your team could think of a way to improve this aspect of it. Thank you!”
“Thank you all was good. Surprised I had to import duty as package could have been marked as fault or part not product. Service and response was good and quick.”
“Since having the gen 3,my cycling brought no worries from back views coz i can see what happened during my cycling be it day or night,when I uploaded the videos...thanks cycliq, awesome....”
