“Material seems good, one size which comes in quite short. Tried to raise concerns but have been ignored by the company. If you buy you might be lucky but wouldn’t recommend this brand”
Hi,
We have no trace of any contact from you regarding your order so this review is full of false claims.
Any concerns can be raised to our customer service team at support@denevos.com which will be dealt with as a matter of priority.
Leaving a slanderous review won't resolve your issue but contacting our customer service team will.
“Good service and quick delivery but be aware that you have to pay for shipping and returns. So basically if it doesn’t fit it costs you £8 to try something on!”
“Tried to return it but return process was too long to even start. Reason for returning? It was the fact the buckles on the shirt jingles like tree at Christmas, could hear me a mile off, waste of 45 quid but you don’t care, terrible customer service.”
Hi Joe,
Our returns process is managed through a portal which is super simple, you simply enter your order number and your email and your return is registered, you're then given the option to request a refund or exchange, send the item back to us and we process accordingly.
Not sure what part of the process you struggled with but perhaps an email to our customer service team could rectify that for you instead of using this forum, especially as this is the first we've heard of this issue?
As a reminder, our customer service team can be contacted on support@denevos.com
Posted 2 years ago
Hi Joe,
Our returns process is managed through a portal which is super simple, you simply enter your order number and your email and your return is registered, you're then given the option to request a refund or exchange, send the item back to us and we process accordingly.
Not sure what part of the process you struggled with but perhaps an email to our customer service team could rectify that for you instead of using this forum, especially as this is the first we've heard of this issue?
As a reminder, our customer service team can be contacted on support@denevos.com
Hi Luke,
If you can send your tracking ID and your returns number to support@denevos.com we can follow this up for you providing you have followed the instructions as detailed in our returns portal.
“These slim fit trousers are SUPER comfortable, I would argue that they are comfier than most premium joggers. They are also styled like trousers so can be used with formal wear or replace skinny jeans when going out casually.
It hugs the legs really well but it is a bit looser by the waist even with your normal size. Not an issue unless you load your pockets which would pull them down.
10/10 would recommend whether you want these for the office or to lounge around or to replace your black jeans”
Thank you for your review Chiu.
The trousers continue to please our customers and have become our best selling product.
The design and purpose of the trousers took months to finalise but the end result is perfect for our customers.
“I ordered the black trousers. These are 5* quality and fit. I have always had problems with trousers not fitting correctly but these are a complete game changer & will be ordering more.
Delivery was also very quick!
Many thanks DENEVOS!”
“Order did not show up and now they will not get back in touch with me about my refund even though it was 2 weeks ago and I have send a number of emails”
Hi Matthew,
You provided us with an incorrect delivery address so as a result Royal Mail returned your items to the warehouse.
We have sent several emails confirming this and requesting you provide a correct address so we can reissue your order.
Please contact us or respond to our many emails so we can get your order to you.
Falsely adding poor reviews will not help the cause, all we need a response from you so we can resolve this issue.
We ask all customers in there confirmation emails to confirm their address is correct when placing the order, your address was entered incorrectly, unable to delivered and we now want to rectify this on your behalf but require your assistance in doing so.
Please respond to our many emails or contact us at support@denevos.com and we will resolve.
Best regards,
Ben
Co-owner & Founder
“Ordered an overshirt. Sizing was true to size but material felt thin and cheap and popper buttons rattled when I moved so sounded like Christmas had come early. Would not purchase again.”
“Ordered the ivory over shirt excellent material and fitting the only downside are the buttons they rattle like bells and it’s noticeable. Unfortunately have to return, if the buttons were less noisy I’d have kept it.”
“Trousers are amazing and fit perfectly, unfortunately after a month of use I have got bobbling on them and a few threads been undone. Other then that happy customer.”
