DirectCarMats.com Reviews

Name: DirectCarMats.com
Address: 17 Paradise Square, Sheffield, Sheffield
Rating: 4.52

4.5 Rating 1,094 Reviews

88 %

of reviewers recommend DirectCarMats.com

4.5

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DirectCarMats.com 5 star review on 10th September 2024

Anonymous // 01/01/2019

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“Very satisfied with the mats and service Thank you so much Mervyn”

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Posted 1 year ago

“Very nice mats top quality and look very nice .fast delivery would definitely recommend”

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Posted 1 year ago

“These mats are quality. I recommend them highly.”

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Posted 1 year ago

“I am so pleased with my car mats, they fit perfectly. If i ever need any more car mats this is the place I will turn to. The delivery was fairly quick considering they have to be cut to size then the trim has to be done. Excellent can't say more than that.”

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Posted 1 year ago

“Quick service and they look great. Brought as a Xmas gift so not tried in car yet”

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Posted 1 year ago

“Shocking. Exactly the same as the cheapest off-the-shelf product you could buy at any car garage. I paid for a slightly more premium product, cannot tell the difference. Meant to be fitted specifically for my car, did not have the attachments to the floor and all 4 mats did not fit correctly in the floor spaces. It also took over 2 weeks to be delivered. There are SO many companies that do floor mats for vehicles, how did I get so unlucky to randomly pick such a poor product? Would not recommend, try somewhere else.”

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Posted 1 year ago

Hi Harry Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your BMW 3 Series. The mat quality you chose is extremely hardwearing and are actually our our best sellers. OEM BMW mats would be closer match to our Deluxe range which might have been what you were looking for. If you would like to reach out to us at support@directcarmats.com, I will happily arrange for a replacement set of Deluxe mats to be sent out to you with a significant discount?

Posted 1 year ago

“Great fit and look great.”

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Posted 1 year ago

“Excellent quality and good value for money”

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Posted 1 year ago

“kept updated while made, and despatch on time mats good quality and fit”

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Posted 1 year ago

“Perfect made mats that do what they say and fit”

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Posted 1 year ago

“Just the job👍👍”

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Posted 1 year ago

“Fantastic I've recommended to all my friends perfect colours and fit to perfection 🥰”

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Posted 1 year ago

“Direct Car Mats website is very easy to use . Quality of mats purchased is ideal for level of use . We were kept informed throughout of the progress of our order.”

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Posted 1 year ago

“Very pleased with the results thank you team”

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Posted 1 year ago

“Nice one thanks”

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Posted 1 year ago

“top quality”

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Posted 1 year ago

“Look fantastic, arrived promptly, fit a treat”

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Posted 1 year ago

“Ordered car mats that took longer than I expected to arrive. Thought 48 hours from ordering but actually took a week. Quality is ok. I ordered the premium but if you want a thicker pile I would go up a level-I didn’t want to spend a fortune on them. You order the mats by your car make so they fit properly. This is what has disappointed me most. My mats do not fit properly. Ordered the rubber boot mat and it sits up at front edges. It’s not lying flat with the floor so obviously hasn’t been cut to size properly. The carpet mats are a lot smaller than I imagined in the back. Very small. The front carpet mats again don’t fit well especially the drivers. Edge is up on the pedal. They were definitely cheaper than the car manufacturers but if I was keeping the car for longer than I am , I would definitely get the car manufacturers ones.”

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Posted 1 year ago

Hi Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your car. All of the mats we manufacture are completely tailor made and bespoke to each vehicle and as such it should be a perfect fit everytime. It sounds like you may have selected the incorrect mats for your vehicle. We'd love to resolve this issue for you so please reach out to our customer support team at support@directcarmats.com and we will be happy to help.

Posted 1 year ago

“Mats did not fit properly. Had an email saying that it would be looked into. I replied and that was the end of it. My comments were completely ignored. Obviously a cowboy outfit. Do not do business wirh them.”

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Posted 1 year ago

Hi Robert Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your MG ZS. Our team responded to your e-mail on 25th October at 5:06PM requesting photos of the issue so we could identify what the problem was, however, we still haven't received a reply from you. If you can respond to the e-mail our team sent you, we will be happy to get this issue resolved for you ASAP.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

DirectCarMats.com is rated 4.5 based on 1,094 reviews