DirectCarMats.com Reviews

Name: DirectCarMats.com
Address: 17 Paradise Square, Sheffield, Sheffield
Rating: 4.52

4.5 Rating 1,094 Reviews

88 %

of reviewers recommend DirectCarMats.com

4.5

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DirectCarMats.com 5 star review on 10th September 2024

Anonymous // 01/01/2019

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“No issues, matts arrived quickly and are well made, thank you.”

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Posted 1 year ago

“I brought the budget mats for my Abarth 500. Perfect fit and good feel and quality. Will buy some Deluxe mats for the GLC in the future”

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Posted 1 year ago

“Ordered ultimate car floor mats from them. I would say rather average quality for the £105. Requested for return, they kindly denied. Their reason was since it is a customised product cannot be returned. I mean the car mat was model specific with no personal customisation from my end. Cannot reach them via a phone line. Have to go back and forth on emails which you rely on their mercy for replying. Absolutely gutted to see my money being wasted. Still in its original packing as received. Stay away guys. If you want a good mats for your car, please look elsewhere. Still waiting for them to let me know how to return the product.”

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Posted 1 year ago

Hi Mayank, Thanks for your order and for taking the time to leave us a review. I'm sorry to hear you're not happy with the mats you received for your Skoda Kodiaq. Our Ultimate mats are actually much thicker and offer a tighter carpet weave than the OEM Skoda mats that you could order direct from a Skoda dealer. As our customer service team have explained to you on multiple occasions, we aren't able to accept a return for these mats the item you ordered fell outside of our returns policy so it was not eligible for a return for a refund. We hope you consider using us again in future.

Posted 1 year ago

“Great service mats good quality and finsh and fit perfect make your car look good inside”

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Posted 1 year ago

“Great quality and service. Would definitely still use again.”

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Posted 1 year ago

“Good quality does the job just as advertised will last for years.”

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Posted 1 year ago

“Very pleased with new smart mats”

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Posted 1 year ago

“car mats were for the next model of my car and don't quite fit perfect and cant be botherd to send them back for a swap and for a premium mat it's a bit thin the edging is not anywhere near the 11 year old ones I just threw away next time I'm just gonna buy oem mats from audi”

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Posted 1 year ago

Hi Andrew Thanks for your order and for taking the time to leave us a review. I'm really sorry to hear that the mats for your Audi A3 Sportback aren't fitting correctly, as you mentioned, I suspect that this is due to you ordering the wrong mats for your car. We hope that you consider using us again.

Posted 1 year ago

“Great service and a great product”

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Posted 1 year ago

“very quick delivery carpets are as expected although not fitted to car yet so cannot testify as to fit.”

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Posted 1 year ago

“Great product and fast delivery”

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Posted 1 year ago

“They are fine”

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Posted 1 year ago

“Disappointed with my car mats. Not as robust as I was expecting, bought the Premium set. The rear mat is not as good a fit and overlaps the seat fittings. I will buy off the shelf next time so I can see what I'm getting.”

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Posted 1 year ago

Hi Arthur Thanks for your order and for taking time to leave us a review. I'm sorry to hear you're not happy with the mats you received for your Peugeot 3008. I've checked and can't find any e-mails from you regarding the issues you've raised, so that we can look into this further for you, can you please e-mail our customer services team at support@directcarmats.com and we'd be happy to help.

Posted 1 year ago

“Very quick delivery and great mats”

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Posted 1 year ago

“Absolutely fantastic mats at amazing prices! Couldn't be happier with them.”

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Posted 1 year ago

“The finish was very good and fitted really well delivery was on time”

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Posted 1 year ago

“Great service and great mats, ordering was very easy and they were with me in a matter of days. I definitely recommend this company”

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Posted 1 year ago

“A very well made mat, which was heavier than many others I have used and which fitted the boot like a glove.”

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Posted 1 year ago

“Over the moon with my car mats Brilliant quality arrived quicker than expected,”

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Posted 1 year ago

“Well finished great fitt and service”

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Posted 1 year ago

DirectCarMats.com is rated 4.5 based on 1,094 reviews