“Purchase and delivery service was fine, having received my goods yesterday, however I've had to return the Mizar ladies gloves i purchased.
Though my hands are quite small I ordered medium size but although the palm part of the glove seemed generous the glove fingers were so slim i couldn't get my fingers into them.
I can't comment about the companies refund service as gloves only sent back this morning.”
“Not very good size guide was not true to size and already returned a pair of boots once so couldn't be bothered to pay even more to send the replacement back!”
Thank you for your review, Martha. We're sorry the boots haven't worked out for you.
To give other customers some context: we don't offer free returns, so we do understand the frustration of covering return postage. However, we'd like to clarify that all three deliveries ā the original size 5, the replacement size 4, and the size 3 we were ready to send ā were offered completely free of charge. When you let us know on 21st March that the size 4 was still too large, we were happy to arrange a further exchange and emailed on 23rd March asking for the return tracking number so we could despatch the size 3 immediately. Unfortunately we didn't hear back.
The offer to exchange for a size 3 remains open ā please do get in touch and we'll send it out straight away.
Thank you for your fantastic review, Susan! Weāre thrilled youāre happy with our prices, speedy delivery, and wide range. Your support means a lot to us.
Kind regards,
Team Discount Equestrian UK Ltd
Thank you for your fantastic review! Weāre thrilled youāre happy with the quality and that your items arrived quickly. Your support means a lot to us.
Kind regards,
Team Discount Equestrian UK Ltd
“Items as described. There was a little hiccup in the delivery and I couldnāt book a redelivery which made me think this shop was a scam to be honest. But I contacted customer service, and they really sorted me out.
Despite the little stumble in the delivery (which was out of their hands anyway), I would really recommend this shop.”
“I hadnāt realised that they couldnāt post feed, but I had also paid postage and my rugs were not sent until almost an after purchase. I had to email asking what was happening and the response was they assumed I was collecting. My address is Scotland. No form of communication or sense”
“Always very quick delivery and straightforward to order with. Cheaper than ordering from the main site of the producer of the product and cost does come into it. Free delivery as well. Would recommend Discount Equestrian and they have a wide range of products to choose from.”
