“I live in Spain, when I had probs tracking RM there was a rapid response from Courtney ypir customer advisor. However, RM needs to make sure the parcels arrive to the correct address, the address was perfect on the package but was delivered to the incorrect address and signed gor and opened!”
“Often says you have stock then when you place the order you either don’t have it or it takes weeks to come. You need to sort out your stocking system online … and improve the speed of your service!”
“Great service. Great product ((Rhinegold Lux boots). Arrived quickly. Very helpful customer services when I had a query. Will def purchase from Discount Equestrian again!!”
“I bought a jacket for my wife and it was too small so had to return it and request a bigger size. It cost €20 postage to return and believe I will have to pay for shipping of replacement larger jacket. Other websites offer free shipping/ returns”
“Received good help over the phone when ordering. They explained that there would be an 8 week lead time before the item (body protector) would be available in my size. True to their estimate it arrived in the post last weekend.”
