“On March 12th, 2022 I sent an email regarding the faulty product that I received, and yet nobody responded to my emails.....I got really frustrated with their service and gave a negative review on their Facebook advertisement....my review was deleted from the comments, and the comment section for their ad was disabled.
Somehow I got in touch with them through an online chat on their website and explained the issue with the product, they asked me to return the product and I did. I can see that the returned product was received by them, and yet no response...”
Hi,
Thank you for taking the time to leave us a review if you appreciate good or bad. Unfortunately due to the review being anonymous we are unable to assist further at this time but please feel free to reach out to us at sales@discount-headphones.com and we will be happy to assist further. Please mark the email for the attention of Paul and I will personally resolve this for you thank you
“I purchased some airpods, they didn't work, so I returned them by post. After a month I have still not received my refund, nor are they responding to my emails. I feel really cheated, I don't have any money at the moment, which is why I purchased refurbished.”
Hi Vlan ,
Thank you for taking the time to leave us a review which we appreciate good or bad so that we can improve our service. I'm sorry to hear that you haven't had your refund yet processed for your return the item please reach out to myself personally and I will happily look into this for you and resolve you can email me at sales@discount-headphones.com and Mark the email for the attention of Paul
Many thanks
Paul
DTH customer services
“I really liked the colour, and the river texture of the phone case made it really to hold. But a dropped it once after two months of having it and it started breaking at the bottom a very small bit.”
Hi Muhammad ,
Thanks for taking the time to leave us this review, we are sorry to hear this. Please email us at sales@discount-headphones.com FAO Sarah Jane and i will happily have this resolved.
Sarah Jane DCH Customer Service sales@discount-headphones.com
0333 090 7274
“The one I ordered at the first place had issues so I requested for a replacement and agreed on a specific model without occurring any extra cost. But they sent the same damaged one with a replacement charging pack. I wouldn’t recommend because of poor management of orders. If you got one and it’s working fine you are lucky.”
Hi Faizal
Thanks for taking the time to leave us this review, we are sorry to hear this. I'm sorry to. hear there has been a mix up in relation to the exchange we agreed, I have passed this to our team so that the correct replacment can be issued on us for the inconvenience caused. Please feel free to reach out to us and we will happily have these exchnaged for you.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
Hi Robert
Thanks for taking the time to leave us this review, we are sorry to hear this. We do notice your order was back in Febuary but you do have six months warranty for any issues. Please feel free to reach out to us and we will happily have these exchnaged for you.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
“I’m really disappointing with the service because I order airpod pro and received with battery issue and ask to help.they secure me return it and we gonna send other pair and I return it but didn’t receive anything yet been waiting more than 3-4 weeks. I tried to email and call but no response. Didn’t even reply of my emails”
Hi Jitender ,
Thanks for taking the time to leave us this review, we are sorry to hear this. Please email us at sales@discount-headphones.com FAO Sarah Jane and i will happily have this resolved.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
