DutchGrown Reviews

Name: DutchGrown
Address: 9 Chiou Street, Nicosia
Rating: 4.76

4.8 Rating 1,598 Reviews

95 %

of reviewers recommend DutchGrown

Company Reviews

Metrics

4.8

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

DutchGrown 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order still not delivered although I’ve had emails for last couple of weeks at least that I can order from their warehouse for immediate delivery. Lack of updates regarding order. I ordered from three other bulb companies at same time, all arrived weeks ago.”

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Posted 4 months ago

“Order UK 243899. Four inaccurate emails over some 4 weeks concerning false delivery information. Half the order summarily cancelled by DutchGrown 3 months after payment and also after notification of order delivery. How would you rate Customer Service?”

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Posted 4 months ago

“I order my bulbs back in the summer,I received an email 2 weeks ago to say they were dispatched, I am still waiting !!!. I contacted your customer service and was told they have not even been dispatched as waiting for bulbs from Holland. Not good customer service.”

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Posted 5 months ago

“I have not received the bulbs and have emailed you to say this but I’ve received no response.”

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Posted 5 months ago

“Haven't received bulbs yet. Tracker says still with sender, when email says that it has already been dispatched.”

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Posted 5 months ago

“Parcel not delivered Previous bulbs excellent , product let down by delivery”

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Posted 5 months ago

“Bad quality bulbs, my paperwhites bubls were really small and hollow and the sizes were always pretty small .I ordered 10 only five were usable.”

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Posted 5 months ago

These are not paperwhite bulbs. These are Spanish bluebells.

Posted 5 months ago

“Still not had my delivery after spending over £50”

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Posted 5 months ago

“Fir the second year running my bulbs were delivered to the wrong address on a completely different road.”

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Posted 5 months ago

“Delivery delay”

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Posted 5 months ago

“Worst comp less than 1 send me 1 day Lilly Nealy dead with 2 geranium seeds for 70£,incomplete order never received my order or itemised invoice”

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Posted 9 months ago

Dear Luna, we do not offer seeds or lily nealy.. Perhaps you confused us with a different company? We are sorry to hear about this.

Posted 9 months ago

“Very poor quality begonias tubers. Fits for the bins. I shall never order again.”

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Posted 10 months ago

“I didn't receive my order. The courier tried 3 times to deliver without success. This was unknown to me as I had no communication or notification or delivery attempts until after the event. I did receive a refund, minus the p+p! Poor communication all round.”

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Posted 10 months ago

“I got charged when hadn't completed purchase”

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Posted 10 months ago

“Nicely packed and arrived quickly”

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Posted 10 months ago

“My order never arrived, I did get a refund however”

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Posted 10 months ago

Hi Caroline, we shipped the order but it was unfortunately lost with the courier. By the time that you had informed us you had not received it, the autumn shipping season had finished so we were unable to send you a replacement parcel. We refunded your order in full. We apologise for any inconvenience caused!

Posted 10 months ago

“Ordered 10 agapanthus at £34 and 4 were completed shrivelled and dead ,the other 6 don’t look healthy and don’t think they’ll survive. Very disappointed.”

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Posted 10 months ago

“The plant I received was barely alive. An inch of wooden stem and two tiny live roots. As yet nothing has emerged to indicate it has survived. Having had a plant nursery before I retired I would have been ashamed to charge for such a terrible specimen.”

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Posted 10 months ago

“Order was refunded with no notice of problem fulfilling the order. Was so looking forward to the new plants.”

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Posted 10 months ago

Hi! We emailed you to let you know that we were cancelling and refunding your order as the item quality was not up to our standards. We apologise for any inconvenience caused and we hope to see you in the future!

Posted 10 months ago

“Not received as yet Ordered well over a month ago. I will review when I have the bulbs in Autumn it was not made clear to me when I ordered that this particular item was planted in Autumn and I would have to wait for the bulbs”

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Posted 10 months ago

DutchGrown is rated 4.8 based on 1,598 reviews