easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“The e sim provided by easySim was very useful in my recent Turkey trip. I was able to install the esim on my iPhone 11 before the trip. After landing at my destination in Turkey, I found the esim has activated. I just changed the setting on my phone to use the esim for Internet access and that was it. Internet was available at every place I toured. Only downside is no voice call which I was aware of while making the purchase.”
“Really good price, much cheaper than going through my own mobile company for using data in North Cyprus. Easy to use as well, would definitely use again.”
“Really easy to set up and use. The instructions provided are very good. It is data only but I was able to carry on making phone calls via WhatsApp. I purchased 4 of the 10gb esims for a two week trip to the USA with my wife and two teenage daughters. My wife and I managed to use 30% of our allowance and my daughters ran out of data after 10 days. Next time I will get them 20gb esims instead.”
Dear Grace, thank you so much for taking the time to provide us with your feedback. We truly appreciate your effort in letting us know about your experience.
Firstly, we sincerely apologise for the inconvenience you faced with our service. We understand the frustration and disappointment of unexpectedly receiving a high bill from your network provider for data usage abroad. This is certainly not the experience we want our customers to have - after all, avoiding bill shock is the reason for our existence!
We have thousands of customers using our service in Turkey, so we know there will be an issue with the settings on your phone. We would very much like to avoid this happening again to you, so I would like to give you a data bundle that will work in your home location, then give you some 1-2-1 training on using eSIMs. I will connect with you directly to arrange a time convenient for you.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to enhancing our services to ensure a seamless and hassle-free experience for our customers.
We look forward to hearing from you soon and working towards making things better.
Best regards,
Richard
Hi Celine, thank you for your review and we are delighted our eSIM worked for you. We send SMS messages to your eSIM when you reach 50%, 80% and 100% of data usage. I will contact you offline to ensure you received those messages. Safe travels, easySim.
“Used this for the first time in USA last month. It made everything so much easy, we were able to use the sat nav on our trips out and were able to keep in touch with our companions without it costing a fortune.”
“Amazing! Used phone for 2 weeks in Florida (obviously connecting to WiFi when in restaurants/parks etc) for £14. 10Gb was more than enough. It was lovely not to have to worry about an other charges whilst using my phone as normal (same handset, number, apps)! Will def be using again when leaving the UK.”
“User friendly, simple instructions, worked perfectly well. I really appreciated the ease of checking on consumption too. Will definitely use again (and recommend to others) when travelling outside the EU”
“It was very straightforward to install and use the eSIM, I got good coverage while using it (in Southern California) and appreciated the updates on my usage. I used to get a physical SIM when travelling in USA but this was so much easier - kept my own phone number and no fiddly switching of SIMs. I would love an eSIM that also had an option to make calls back to UK but other than that, it was perfect.”
“First time I've used an eSim- I seen easySim reviewed in UK's Computeractive magazine. I found the process simple to use and top up in both Canada and America within the past two weeks.
No problems at all apart from the set up where I did something wrong. I was at Niagria but the help desk replied almost immediately from UK and screen shotted iphone settings I needed to change then I was up and running a couple of minutes later. Most surprised the coverage I had at sea out of New York- my own provider couldn't look at it! Recomended.”
“Very easy to install and easy to use.
I had one issue whilst there where it disconnected and I had to manually search for an alternative provider, but easy sim were very helpful in providing a solution.”
Dear David, thank you so much for taking the time to provide us with your feedback on easySim. We truly appreciate it when our customers share their experiences with us.
Firstly, we would like to apologise for the inconvenience you encountered during your stay in Brazil. We understand that the service did not last as long as expected. We sincerely apologise for any inconvenience this may have caused you.
We have checked your usage and note that you have only used 10% of your data bundle, so you should have had plenty of data remaining. We would like to understand what went wrong, so we will contact you privately to rule out your phone settings.
Additionally, we do not have record of you contacting our support, so we did not have the opportunity to assist you whilst you had a glitch.
Once again, we apologise for any inconvenience caused and deeply appreciate your feedback. We remain committed to delivering the best service possible and look forward to speaking with you directly.
Sincerely,
Richard
