easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Second time I have completed a review, speaks volumes about the service as a whole.
I preloaded my Turkish eSim, activated in Istanbul but no connectivity, very annoying when I needed it at airport. Got wife and WhatsApp eSim, and to evidence what I had done by sending screenshot etc, verrrry time consuming and patronising... eSim started working... funny that!!!?? During stay in Turkey found signal dropped out several times a day, My friends on same network did have connectivity. All in all was a very unreliable service.
Lets see if you get and even comment on this second review.”
Hi Katherine,
Thank you for your review. I'm sorry to hear that you were unhappy with your experience.
Having reviewed your account and our support history, I would like to clarify a few points.
This is the only review we have received from you, and this is also the only purchase associated with your easySim account.
Prior to your trip, you contacted us with some pre-sales questions on 13 May and we responded immediately. You then purchased your Turkey eSIM.
When you arrived in Turkey on 17 May and experienced difficulty connecting, you contacted us via WhatsApp at 19:21 GMT. We replied straight away and asked for screenshots so we could check your device settings. Once you provided those screenshots, we identified that your phone was set to prefer 3G rather than 4G/LTE. After we suggested changing this setting, you confirmed at 19:52 GMT that the eSIM was working correctly.
We're pleased that we were able to get you connected within a short period of time.
You mention experiencing further connectivity issues during your stay. Unfortunately, no further support requests were received from you after our initial conversation, so we were not aware that you continued to experience problems. Had you contacted us again, we would have been very happy to investigate and assist further.
We take all feedback seriously and would welcome the opportunity to learn more about the issues you encountered after the initial setup so that we can investigate them properly.
Safe travels,
Jim @ easySim
Hi Francisco,
Thank you for your review, and I’m sorry to hear that you experienced slow and unreliable connectivity during your trip.
In Switzerland, our eSIMs connect to leading local networks and are designed to provide 4G and 5G coverage in most areas, so it’s disappointing to hear that your experience felt limited to 2G speeds.
We would have really liked the opportunity to look into this while you were travelling, as network selection or device settings can sometimes affect which speeds and bands are used. Unfortunately, we didn’t receive any support request from you, so we weren’t aware there was an issue at the time and weren’t able to assist.
We can also see that your eSIM was actively used during your trip, so we’d really like to understand more about the areas and circumstances where you experienced these issues. We’ll reach out to you directly to learn more and investigate this further.
Safe travels,
Jim @ easySim
“Excellent service and very easy to set up on my iPhone. Worked well when travelling across the US and visiting National Parks. There were a couple of occasions when we didn’t get a signal which is understandable due to remote locations.
Gave me peace of mind as I didn’t have to rely on WiFi . Would definitely recommend.”
“I used an easysim for my route 66 roadtrip from Chicago to LA with side trips to 4 Corners Monument, Monument Valley, Grand Canyon and Las Vegas.
There were only a few times when I had no reception. It worked almost everywhere. I'd say 98% Well worth it, I'd definitely use again.”
“Great value purchase, used the smallest data esim for a week in Marrakech when away from hotel WiFi for google maps and WhatsApp. Just turned on and off in 'settings' when required, always had coverage, whether in the centre, out ballooning or on a waterfall trek. Really easy to set up, would use this service again, thank you.”
Hi Donna,
Thank you for leaving a review and I am sorry to hear you did not have a great experience.
I have checked your eSIM and I can see it activated and used a very small amount of data. I have also checked our support platform and I cannot find a help request from you which is a real shame - I am sure our team would have sorted the issue for you very quickly. It is really easy to ask for help - just tap 'Start a chat' in our Help centre for the fastest repsonse.
As you only used a tiny amount of data, you are covered by our money back guarantee. I will contact you offline to arrange a full refund or replacement.
Safe travels,
Jim @ easySim
“I has never used an eSIM before and was quite worried that it wouldn’t work or connect
I had absolutely no need to worry. Their customer service was brilliant. And I had signal the whole time I was in Turkey
I without a doubt would use easy sim again”
