easySim.global Reviews

Name: easySim.global
Address: Unit 1.1 Central Point, Kirpal Road, Portsmouth, Hampshire
Rating: 4.68

4.7 Rating 1,921 Reviews

93 %

of reviewers recommend easySim.global

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About easySim.global:

easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.

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English

“This was a game changer for me. I had subscribed to another eSIM provider that did not work. I tried via chat etc to no avail. I found eSIM, sorted what I needed and within 5 mins I had data..first class.”

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Posted 2 weeks ago

“Very easy to use and to add on to whilst away.”

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Posted 2 weeks ago

“I had some problems with the ESIM, however an agent was able to rectify this for me via e mail. Very helpful throughout”

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Posted 2 weeks ago

“Excellent way to make sure you have internet & phone access abroad at a competitive price. Easy to use with step by step instructions. Will definitely use again on my upcoming trip”

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Posted 2 weeks ago

“It was a bit disappointing to deal with the number of times the sim lost service. It was either very good or very bad.”

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Posted 2 weeks ago

Hi Norman Thank you for your review. I’m sorry the connection felt so inconsistent during your time in Turkey — we appreciate how frustrating it is when the service seems very good at times and then noticeably slower. I’ve checked your eSIM and can see that the 3GB high-speed allowance included with your unlimited bundle was exceeded on some days. Our unlimited plans provide up to 3GB of data at full speed every 24 hours, after which speeds are reduced to 1Mbps. The high-speed allowance then resets every 24 hours. We do explain this Fair Use Policy on our website and in the app, and for customers expecting to use more than 3GB per day, we recommend our fixed-data plans, which remain at full speed until the included data is used. Your eSIM connects to both Türk Telekom and Turkcell in Turkey, so we’d certainly like to understand whether there were any occasions where you experienced an actual loss of service rather than reduced speeds. We didn’t receive a support request from you while you were travelling, so unfortunately we didn’t have the opportunity to investigate this at the time. We’ll contact you directly as we’d like to understand your experience better and see if there’s anything we can do to help. Safe travels, Jim @ easySim

Posted 2 weeks ago

“There was a slight hiccup with the esim, but Jim Guest at customer services sorted everything out efficiently and professionally. Will use easySim again.”

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Posted 2 weeks ago

Hi Paul, Thank you for your review, and I’m sorry to hear that you had difficulty using the Caribbean eSIM across Tortola, St Thomas and Castaway Cay. All of those destinations are covered by our Caribbean eSIM. I’ve looked into your two eSIM purchases and can see that there was data successfully transferred on your USA eSIM, while only a very small amount of data was transferred on the Caribbean eSIM. Unfortunately, we didn’t receive a support request from you while you were travelling, so we didn’t have the opportunity to investigate what was happening at the time. I appreciate that you’ve now deleted the Caribbean eSIM, which means we can’t check the device settings or connection directly, but I’d still really like to understand what happened. Issues such as network selection or device settings can sometimes prevent an eSIM from connecting properly, but I don’t want to make assumptions without hearing more about your experience. We’ll contact you directly to see if we can get a little more information and, importantly, see what we can do to put this right for you. Safe travels, Jim @ easySim

Posted 2 weeks ago

“Amazing price”

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Posted 2 weeks ago

“Service is good overall. However it seems very rude that its not clearly stated that only 1GB daily is fast Internet, and rest is crazy slow.”

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Posted 2 weeks ago

Hi David, Thank you for your review. I’m pleased to hear that the service was good overall, although I’m sorry the speeds became frustrating during your trip. I do want to clarify one point, as our unlimited bundles provide 3GB of data at full speed every 24 hours, not 1GB. Once 3GB has been used within a 24-hour period, speeds are reduced to up to 1Mbps, with the full-speed allowance resetting every 24 hours. I’ve checked your eSIM and can see that the 3GB daily allowance was exceeded during your trip, which explains why you experienced a significant reduction in speed at certain points. The 3GB Fair Use Policy is displayed on our website and in the app, and we also recommend our fixed-data plans for customers who expect to use more than 3GB per day and want to maintain full speeds until their allowance is exhausted. I’m sorry if the information wasn't clear enough at the time of purchase, and we’ll continue looking at how we can make these limits as prominent and easy to understand as possible. Safe travels, Jim @ easySim

Posted 2 weeks ago

“Great e-sim for less price than airalo”

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Posted 2 weeks ago

“Really easy to use , worked really well for maps while driving in the US”

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Posted 3 weeks ago

“Fabulous service first time using was very easy and convenient. So glad I bought this e-sim before my travels I’d have been lost with it (literally)! Will definitely purchase from this company again!”

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Posted 1 month ago

“Didn't get chance to use it in the 24hrs free offer”

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Posted 1 month ago

“I tried Easysim for the first time in Turkey and it was spot on. The app is really easy to use. Nice job.”

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Posted 1 month ago

“Purchase great. Coverage great. Thank you”

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Posted 2 months ago

“Amazing. Worked everywhere we travelled in Europe and cost less than ten pounds. We had 4 eaims and all worked great. Thank you 👍”

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Posted 2 months ago

“Did not workand neither did my husbands for a week. Although we contacted you poor communication”

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Posted 2 months ago

Hi Mandy, Thank you for your review, and I’m sorry to hear that you and your husband were disappointed with your experience. I was particularly concerned to read that you mentioned contacting us and receiving poor communication. I’ve looked into this, but unfortunately I haven’t been able to find any record of a support request relating to your account. If you did contact us, I’d really like to understand what happened. I’ve also checked your eSIM and can see that it was active during your trip, so it would be helpful to learn more about the issues you experienced. In many cases, connectivity problems can be resolved quickly with a small settings adjustment, and we would have been very happy to help had we known there was a problem. I’ll be reaching out to you directly to understand more about your experience and see what we can do to put things right. Safe travels, Jim @ easySim

Posted 2 months ago

“Really simple to manage through the app and very reasonable value”

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Posted 2 months ago

“Easy to use did not have any issues when in america using this e-sim, notified me when i was running out of data with plenty of time to renew or buy more would definitely use again in the future”

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Posted 2 months ago

“Sim card stopped working after 1 day saying it had no network. Tried every trick from the website but had no luck so ended up having to use my own roaming data which was a lot more expensive. For me, it wasn't worth it.”

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Posted 2 months ago

Hi Lucy-Jane, Thank you for your review, and I’m sorry to hear that your experience did not meet expectations. I’ve checked your eSIM and can see that it was active before you experienced the loss of service, so I’d really like to understand more about what happened. It’s a real shame we didn’t hear from you while you were travelling, as our support team is available via live chat and can often resolve issues like this very quickly with a small settings adjustment or network refresh. We’ll be contacting you directly to learn more about your experience and see how we can help put things right. Safe travels, Jim @ easySim

Posted 2 months ago

easySim.global is rated 4.7 based on 1,921 reviews