easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Hi Simon,
Thank you for your review, and I’m really sorry to hear about your experience.
I have checked your eSIM and I can see you installed it but did not use any data. This is generally fixed with a small tweak to your phone settings like switching on Data roaming.
I have also checked our support platform and I cannot see any help requests from you which is a real shame! I am sure we could have got you connected in minutes. It is really easy to ask for help - just tap 'Start a chat' in our Help centre.
You did not use any data so you’re fully covered by our Money Back Guarantee. We’d be very happy to offer you either a full refund or a replacement eSIM for a future trip.
We’ll reach out to you directly to get this sorted for you.
Safe travels,
Jim @ easySim
“Heard about easySim from a friend and so glad I did. I followed the installation video which is really easy and then turned off my normal SIM before I took off. The esim connected as soon as I landed in Turkey. I stayed in touch with home, searched for local attractions and used Google maps all for less than a fiver. Brilliant! Will use again.”
“Really simple and easy process to buy and activate even for a non tech savvy like me.
Was notified when I had nearly used all the data and was able to too up
Customer service support was great when I needed it too.”
“Loaded it onto phone, which was showing but couldn't access the data.
Tried to assign it again but stated it was assigned. In the end i gave up.
Having seen the review easysim contacted me and offered me a refund, which I accepted. Whilst this is excellent customer/provider relations, it doesn't negate the fact that I was without data at the time it was needed.”
Hi Katrina,
Thank you for your review, and I’m really sorry to hear about your experience.
From what you’ve described, it sounds like the eSIM was installed but needed a small settings adjustment to get fully connected. These are usually quick fixes, and our support team can get things up and running within minutes via our live chat. It is really easy to ask for help - just tap 'Start a chat' in our Help centre.
I’ve also checked your eSIM and can see that no data was used, so you’re fully covered by our Money Back Guarantee. We’d be very happy to offer you either a full refund or a replacement eSIM for a future trip.
We’ll reach out to you directly to get this sorted for you.
Safe travels,
Jim @ easySim
“All worked well. I was especially pleased with the support I recieved when I couldn't get the sim to work, entirerly my only fault and nothing at all wrong with the sim. Would definitely use again.”
“easy to purchase, chatted to kerry for best usage ect in tunisia , got a discount code . easy to install, all instructions clear and easy to follow. no issues at all with signal or using my data . perfect amount of data received and option to top up was given the day i was leaving tunisia so i didn’t require a top up but that also looked easy from reading the message. much cheaper option than my uk provider who was offering a very much larger price for a bolt on . will definitely recommend”
“I was disappointed with easysim. It is cheaper than competitors to be fair and I wanted a trusted company but the data was slow and not what I'm used to with the esims I've had in the past. Hopefully they improve”
“Easy does it. Helpdesk helped me adequately to solve a problem, right away. Tip: only order one ESIM per device☺️, using unique accounts
Perfect performance during our US stay👍”
“I was in north Cyprus with no roaming from my current provider.
Searched found eadysim. Pricing fantastic compared to others. Ordered a week roaming, easy to upload and never had any issues.
Definitely recommend and would use again.”
Hi Chloe,
Thank you for your review and I am sorry you did not have a great experience!
I have checked your eSIM and I can see your data bundle for Turkey did activate but you did not use any data. I can also see you did not ask for help which is a real shame! It is really easy to ask for help - just tap 'Start a chat' in the Help centre and we will jump all over it. I am sure we would have got you connected in minutes!
As you did not use any data, you are covered by our Money Back Guarantee and I will contact you offline to arrange a full refund or replacement.
I hope we see you onboard again soon and please reach out to us before you travel and we will make sure you are all set.
Safe travels,
Jim @ easySim
