easySim.global Reviews

Name: easySim.global
Address: Unit 1.1 Central Point, Kirpal Road, Portsmouth, Hampshire
Rating: 4.68

4.7 Rating 1,927 Reviews

93 %

of reviewers recommend easySim.global

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About easySim.global:

easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.

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English

“I've used several eSIM providers in the past and easySim has been the easiest to use. Really simple set up with clear instructions and no jargon. Made this technophobe very happy! 😁”

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Posted 2 weeks ago

“First time I have used the easysim I must say it worked very well no problems while in Istanbul also was great for tethering for others in my group. Will use again when needed.”

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Posted 2 weeks ago

“Very easy to use, pricing good and worked straight away when abroad. The only issue is that when purchasing for my family for a family trip, I needed to set up four different accounts to be able to do it. Can't understand why I can't buy four different esims on the same account.”

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Posted 2 weeks ago

“it was easy to get the app & made my communications easy while abroad.”

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Posted 2 weeks ago

“Only issue was deciding how many Gb to get! Apart from that there were various options and all at a good price, compared to a few others that I looked at. Once I had purchased my eSIM choice, it arrived quickly ready to download when required. Downloading was quick and easy and ready to use as soon as I landed. No issues.”

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Posted 2 weeks ago

“Easy to buy and easy to install and check data left. All good.”

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Posted 2 weeks ago

“This was a game changer for me. I had subscribed to another eSIM provider that did not work. I tried via chat etc to no avail. I found eSIM, sorted what I needed and within 5 mins I had data..first class.”

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Posted 2 weeks ago

“Very easy to use and to add on to whilst away.”

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Posted 2 weeks ago

“I had some problems with the ESIM, however an agent was able to rectify this for me via e mail. Very helpful throughout”

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Posted 2 weeks ago

“Excellent way to make sure you have internet & phone access abroad at a competitive price. Easy to use with step by step instructions. Will definitely use again on my upcoming trip”

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Posted 2 weeks ago

“It was a bit disappointing to deal with the number of times the sim lost service. It was either very good or very bad.”

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Posted 2 weeks ago

Hi Norman Thank you for your review. I’m sorry the connection felt so inconsistent during your time in Turkey — we appreciate how frustrating it is when the service seems very good at times and then noticeably slower. I’ve checked your eSIM and can see that the 3GB high-speed allowance included with your unlimited bundle was exceeded on some days. Our unlimited plans provide up to 3GB of data at full speed every 24 hours, after which speeds are reduced to 1Mbps. The high-speed allowance then resets every 24 hours. We do explain this Fair Use Policy on our website and in the app, and for customers expecting to use more than 3GB per day, we recommend our fixed-data plans, which remain at full speed until the included data is used. Your eSIM connects to both Türk Telekom and Turkcell in Turkey, so we’d certainly like to understand whether there were any occasions where you experienced an actual loss of service rather than reduced speeds. We didn’t receive a support request from you while you were travelling, so unfortunately we didn’t have the opportunity to investigate this at the time. We’ll contact you directly as we’d like to understand your experience better and see if there’s anything we can do to help. Safe travels, Jim @ easySim

Posted 2 weeks ago

“There was a slight hiccup with the esim, but Jim Guest at customer services sorted everything out efficiently and professionally. Will use easySim again.”

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Posted 2 weeks ago

Hi Paul, Thank you for your review, and I’m sorry to hear that you had difficulty using the Caribbean eSIM across Tortola, St Thomas and Castaway Cay. All of those destinations are covered by our Caribbean eSIM. I’ve looked into your two eSIM purchases and can see that there was data successfully transferred on your USA eSIM, while only a very small amount of data was transferred on the Caribbean eSIM. Unfortunately, we didn’t receive a support request from you while you were travelling, so we didn’t have the opportunity to investigate what was happening at the time. I appreciate that you’ve now deleted the Caribbean eSIM, which means we can’t check the device settings or connection directly, but I’d still really like to understand what happened. Issues such as network selection or device settings can sometimes prevent an eSIM from connecting properly, but I don’t want to make assumptions without hearing more about your experience. We’ll contact you directly to see if we can get a little more information and, importantly, see what we can do to put this right for you. Safe travels, Jim @ easySim

Posted 2 weeks ago

“Amazing price”

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Posted 2 weeks ago

“Service is good overall. However it seems very rude that its not clearly stated that only 1GB daily is fast Internet, and rest is crazy slow.”

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Posted 2 weeks ago

Hi David, Thank you for your review. I’m pleased to hear that the service was good overall, although I’m sorry the speeds became frustrating during your trip. I do want to clarify one point, as our unlimited bundles provide 3GB of data at full speed every 24 hours, not 1GB. Once 3GB has been used within a 24-hour period, speeds are reduced to up to 1Mbps, with the full-speed allowance resetting every 24 hours. I’ve checked your eSIM and can see that the 3GB daily allowance was exceeded during your trip, which explains why you experienced a significant reduction in speed at certain points. The 3GB Fair Use Policy is displayed on our website and in the app, and we also recommend our fixed-data plans for customers who expect to use more than 3GB per day and want to maintain full speeds until their allowance is exhausted. I’m sorry if the information wasn't clear enough at the time of purchase, and we’ll continue looking at how we can make these limits as prominent and easy to understand as possible. Safe travels, Jim @ easySim

Posted 2 weeks ago

“Great e-sim for less price than airalo”

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Posted 2 weeks ago

“Really easy to use , worked really well for maps while driving in the US”

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Posted 3 weeks ago

“Fabulous service first time using was very easy and convenient. So glad I bought this e-sim before my travels I’d have been lost with it (literally)! Will definitely purchase from this company again!”

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Posted 1 month ago

“Didn't get chance to use it in the 24hrs free offer”

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Posted 1 month ago

“I tried Easysim for the first time in Turkey and it was spot on. The app is really easy to use. Nice job.”

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Posted 1 month ago

easySim.global is rated 4.7 based on 1,927 reviews