easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“The onboarding journey was a little bit complex and the UI was a little bit clunky. The product worked fine in UAE which is the most important thing but I couldn't access the website or app whilst I was away, it seemed to be blocked in UAE so I couldn't check how much data I had used. There should be another way I can check in this instance. Also this meant if I wanted to I couldn't top up my data package so potentially missed revenue for easySim.”
“The purchase process was simple. Installation of the ESIM was simple. However. The ESIM did not function at all during my time in the United States so unfortunately it was a waste of money for me. I would activate it through the connection settings on my Galaxy S25 Ultra, but it would not connect, and asked me to switch on data roaming, which all the instructional videos said to turn off.
Having spoken to Jim at easySim, it has been explained in more detail where I was going wrong with activation and I have been refunded. The response was very professional and swift. Sadly, I was unable to reach out once in the US, as I was in a very rural location with no Wi-Fi but am very glad to hear that there would have been staff readily available to help if I could of. I will absolutely give easySim a go again when I head out to the US again soon.”
Hi David,
Thank you for taking the time to share your experience, and I’m really sorry to hear that you couldn’t get connected during your trip.
I just wanted to clarify something for you: all of our eSIMs DO require mobile data roaming to be switched ON. This allows your device to connect to our partner networks overseas. Our setup guides mention this, but we appreciate it can sometimes be misunderstood — especially as phones often show warnings when enabling roaming.
I have checked our support platform and I cannot see any help request from you. If you’d reached out while travelling we would have got you online very quickly. The fastest way to contact us is to tap “Start a chat” in our Help Centre, where our team responds promptly and can walk you through your settings step-by-step.
You did not use any data and you are covered by our Money Back Guarantee. I will contact you offline to arrange a refund or replacement.
Safe travels,
Jim @ easySim
“Received and installed on phone.
Detailed instructions on how to do it with a video. Whole process was automatic though and did not need to do anything other than switch off main SIM on landing.”
“Tunisia and Egypt sorted. Not being a very tech savvy older person I found it reasonably simple to pre purchase Sims for Tunisia and then Egypt. Nothing to worry about but if you’re not tech savvy then ask a son or daughter to explain . A very nice price too.”
